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Hi Nicolas – and David! – thank you both for sharing information and links to your pages here. I didn’t find any overt JavaScript errors on either page you guys linked to, and am failing to reproduce this error on my own site, so I’m curious: would you both be able to run through our complete set of troubleshooting steps outlined here? → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/
Those steps might seem tedious, but they’re actually pretty simple and speedy to go through. If you do those steps, and check on your cart functionality after each step to see if the behavior changes at all, it will be tremendously useful in narrowing down the source of this problem.
Let us know if you can do these steps, and if so, what you find!
Thank you,
GeorgeNo problem! Best of luck with these customizations – keep good backups of your site and database so you can restore your site in the rare case something breaks! 🙂
Cheers,
GeorgeNo problem! 🙂 Be sure to keep good backups of your site and database as you play around with custom code, just as a safety in case anything breaks on your site and you need to quickly restore it – unlikely, but possible, so backups are always wise!
Cheers,
GeorgeHey Mark,
The version of jQuery itself might not be to blame for your problems here – it could simply be because of there being more than one version of jQuery loaded onto the page, which can cause issues.
This is probably being loaded by your theme, and seems like it’s hard-coded into your theme. https://cloudup.com/cB5bPc6kTqo
This can cause problems is bad practice for WordPress sites – try to find this code in your theme and remove it, and just WordPress load its own jQuery library.
There’s also broken HTML related to this in the <head> of your pages, it looks like this:
<!-- <!-- Add jQuery library --*>That’s an invalid HTML comment, it should at least look something along the lines of this:
<!-- Add jQuery library -->Try to make these changes and see if anything improves – let us know!
Thanks,
GeorgeHey Nicola,
We unfortunately don’t offer support for customizations here, but we can at least take a look at your custom code for a bit 🙂 Can you paste your mobile.php file, un-edited, into a Gist at http://gist.github.com? Then, share a link to that Gist with us here and we’ll take a look at it and see if we can learn anything.
Thank you!
GeorgeHey Michael,
Sorry about some of these problems you’ve been having – there are indeed occasional issues with Community Event’s redirection, and indeed several types of sources of the problem that make it hard to pin down sometimes.
For your specific issue here, for now, can you start by posting a screenshot or something of your “Access Control” settings for Community Events? Here’s a screenshot of mine, for example → https://cloudup.com/cs4Ex4EzQuY
Also, could you head to Events > Settings > Help, then pasted your whole block of “System Information” info into a Gist at http://gist.github.com? Once you do this, you can share a link to that Gist with us here and we’ll take a look at it.
Thank you!
GeorgeThanks for the information Michael! Would you mind elaborating a bit more on one more thing you mentioned?
Specifically, you wrote this in your reply:
“posterboard” is only used in the site in relation with the calendar.
What exactly do you mean by this? What is the “posterboard” on your site and how are things configured?
Also, one thing to note here is that as long as you don’t get real 404 errors and missing pages on your site while using it, then Google Webmaster Tool’s own reporting of 404s for things where it’s trying to crawl may not be a huge problem, and shouldn’t cause any problems to your actual end-users.
That doesn’t mean we can’t try to fix this! 🙂 I just wanted to note it here.
Thanks for your patience with this issue Michael, it means a lot!
— George
Cool! I’ll close up this particular ticket for now – if other questions or concerns arise, come on back and open a new thread whenever you’d like 🙂
Best of luck with your customizations!
— George
Hi LaToya,
The essence of your issue comes from what you said in your thread:
“Now after I deactivated the free version and uploaded the new versionDo not deactivate or delete the Free version of the plugin – this is more the “Core” version of the plugin, and Events Calendar PRO is an “add-on” to this core version. In other words, you need both active.
Let us know if you can activate the free version and if it helps doing so!
Thanks LaToya!
Hey Matt,
I understand your frustration, and we do offer custom code where we can, but the PRO licenses sign you up for updates and support for problems – we can’t include outright customizations under the umbrella of “problems” because there are many complex variables tied to a customization that we can’t cover, and though it might seem convenient at first, would actually likely create more problems for users over time.
As for your specific customizations, the filtering itself is, like I mentioned, complicated and not in the domain of stuff we can support. But there are indeed some resources you can learn from, and I apologize for not thinking of sharing these originally.
First and foremost is to simply read through the Filterbar plugin itself – see how other filters that are built into the plugin by default work, and copy and paste as much code as you can from them! 🙂
For the specifics of sorting things by date, there are two resources that come to mind when I think of this – first is to familiarize yourself withe Meta Data for events and venues in WordPress. We have a whole list of them here → https://theeventscalendar.com/knowledgebase/wordpress-post-meta-data/
So, for example, if you get the Venue attached to an event, querying for the venue’s _VenueState meta field will give you the Venue’s “State” (if it’s in the US – if not, then use the _VenueProvince instead).
The other resource is the official WordPress documentation about WP_Meta_Querys themselves – writing a custom WP_Meta_Query may not itself be the best solution for you here, but reading through it will surely at least give you a better understanding of how Meta data works in WordPress and how it related to posts. You can find this documentation here → https://codex.wordpress.org/Class_Reference/WP_Meta_Query
I hope this information helps – it’s a bit of a complex customization Matt, which is why we can’t offer super-extensive support for it, but if you read through these things, study pre-existing code, have a good backup on your site before you make customizations, and play around with things a while, you should be able to come up with something workable.
If not, and you want to hire someone to help you, you can email us at [email protected] and ask for a list of freelance developers we often recommend.
Cheers!
GeorgeHey Matt,
There’s unfortunately not much we can elaborate on in addition to what Brook has already shared there – however, to answer your question, hooking into tribe_pre_get_posts_ is required. This is mentioned in that article, which you should refer to, but basically something like this:
add_filter( 'tribe_events_pre_get_posts', 'setup_my_bar_field_in_query', 10, 1 );The filtering from there is itself the tricky / customized / site-specific sort of stuff that we can’t offer much support for. I’m sorry to disappoint!
Let us know if this helps,
GeorgeHey Matt,
There’s unfortunately not much we can elaborate on in addition to what Brook has already shared there – however, to answer your question, hooking into tribe_pre_get_posts_ is required. This is mentioned in that article, which you should refer to, but basically something like this:
add_filter( 'tribe_events_pre_get_posts', 'setup_my_bar_field_in_query', 10, 1 );The filtering from there is itself the tricky / customized / site-specific sort of stuff that we can’t offer much support for. I’m sorry to disappoint!
Let us know if this helps,
GeorgeHey Nicolas,
Sorry about the trouble here – I’m curious, can you share a link to one of your live Product pages on the front-end of your site? If so, we’ll look at it in person and go through the checkout process manually – not to buy anything, but just to try and spot any JavaScript errors along the way.
Let us know if you can share a link!
Thanks,
George
