[Geoff B.]

Good evening Haley and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the error message you are getting.
I would love to help you with this topic.

I believe the following article should help to fix this: https://theeventscalendar.com/knowledgebase/license-key-out-of-installs/

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Rebekah and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the 404 error messages you have been receiving.
I would love to help you with this topic.

My first recommendation would be to update both the Events Calendar and the Events Calendar Pro to their latest versions.

Secondly, please go through the following guide: https://theeventscalendar.com/knowledgebase/fixing-http-404-errors/

Finally, please make sure you empty Site Ground’s cache.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Reda and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the 404 message you have been getting.
I would love to help you with this topic.

My first recommendation would be to go through the following steps to see if that helps: https://theeventscalendar.com/knowledgebase/fixing-http-404-errors/

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
I would love to help you with this topic.

The issue is your theme’s padding values for TH and TD elements (in tables)

Try adding the following CSS rule to your style.css file or in your Custom CSS metabox:

#main-content .entry-content .tribe-mini-calendar thead th, #main-content .entry-content .tribe-mini-calendar thead td {padding: 9px 0px !important}

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Aaron and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry that the Events Calendar Pro did not meet your expectations.
I would love to help you with this topic.

First off, I just went ahead and processed your refund as requested.
The transaction usually takes a couple of days before it shows up on your account.

With that in mind, you are absolutely right. At the time of writing, we do not offer support for Event Tickets Plus or Event Tickets with recurring events.

The good news is that we are working on implementing this long requested feature (which very technically involved). Unfortunately, I cannot commit to a release date at this point. But stay tuned, you will be contacted when the fix is released.

With that in mind, you also mentioned the links not working. Would you mind expanding a bit on that ? This would allow us to improve our products.

Best regards,

Geoff B.

[Geoff B.]

Good evening Dominik and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the issues you have bumped into while using our widgets.
I would love to help you with this topic.

 i can’t deactivate the options shown in the first picture (City, State, Country). They will automatically activate after saving. I just want to show Event, Venue and Date.

This sounds like there is some type of conflict at play (probably Javascript or JQuery based).

You could always run our testing for conflicts procedure (deactivate other plugins one-by-one and revert back to a default WordPress theme) to find out what the culprit is.

But, there is another solution that might be quicker: use shortcodes for the widgets.
You can read about that here: https://theeventscalendar.com/knowledgebase/pro-widget-shortcodes/

You will simply need to paste them with the correct conditions in a text widget.

Next thing: In the second picture you can see a date right on top of the event name. I want to deactivate this cause the event date is placed under the event name.

You could always tweak the widget view.
You might want to read our Themer’s guide to get a sense of how that works.

However, still for simplicity’s sake, you could try adding the following CSS rule to your style.css file or in your Custom CSS metabox:

.tribe-events-adv-list-widget .list-date {display: none !important}

Third and last thing. I just want to show the event name a little bit smaller. Is that possible?

Absolutely.

Try adding the following CSS rule to your style.css file or in your Custom CSS metabox:

.tribe-mini-calendar-event h2 {
font-size: 2em;
}

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Luke and welcome back!

This is a great question.

This specific message is not part of our code. In fact, there is a ticket to make it part of our code.
Unfortunately, I cannot commit to a release date at this point. But stay tuned, you will be contacted when the feature is released.

So if you are seeing such a message, it means that there is some custom code in place on your site. I would suspect in your theme files.

Could you please send me a copy of the latest version of your WordPress theme / child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.

Please ensure you are using the latest files as found on your actual website.
This way I will get access to any updates or customizations you might have made.

Best regards,

Geoff B.

[Geoff B.]

This reply is private.

[Geoff B.]

Good evening Gaspar and welcome back!

This is a great question.

The good news is that I do not believe that you need to actually come up with a filter to achieve that. WPML’s suite should allow you to do just that.

However, I believe you are currently missing 2 modules for that (and for true compatibility with our the Events Calendar plugins):

1. String Translation
2. Translation Management

Could you give the following a read and see if that helps:

1. https://wpml.org/forums/topic/date-formatting-issue/
2. https://wpml.org/forums/topic/how-to-translate-the-date-format/

Let me know how that goes.

Best regards,

Geoff B.

[Geoff B.]

Good evening Harry and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the issues you have faced while trying to import a CSV file. Yikes!
I would love to help you with this topic.

The good news is that there is nothing wrong with your file.
I was able to import it perfectly.

What is going on is that your WordPress install is blocking the upload of the .csv file format.
You might want to Google a tad to find a solution that works for you (as I am not sure of the exact cause on your install – sometimes, it is the effect of a security plugin).

Whatever the case, you could start by looking at one of these articles such as this one: https://tribulant.com/blog/wordpress/how-to-fix-sorry-this-file-type-is-not-permitted-for-security-reasons/

Let me know how that goes.

Best regards,
Geoff B.

 

[Geoff B.]

Good evening Morten and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the fact that tickets are not working with your events. Yikes!
I would love to help you with this topic.

The first thing I would check is your setting under Events -> Settings -> Tickets for Post types that can have tickets

Normally, as long as “events” is checked there, it should work.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Irene and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
I would love to help you with this topic.

I believe the following plugin will allow to achieve exactly what you are looking for: https://wordpress.org/plugins/the-events-calendar-category-colors/

Best regards,

Geoff B.

[Geoff B.]

Good evening and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

Our visitors need to be able to “book a spot or register” for many of our events. Preferrably also buy tickets.

The register only functionality is provided by Event Tickets (free): https://theeventscalendar.com/product/wordpress-event-tickets/

As a side note, this plugin is likely to get simple Paypal functionality in the near future..

In the meantime, only Event Tickets Plus will get you full transactional functionality (coupled with WooCommerce).

it doesn’t go well together with recurring events. Why?

The reason for this is highly technical.
In fact we rebuilt our Recurring events engine completely in order to be in a better position to support this.

Unfortunately, I cannot commit to a release date at this point. But stay tuned!

In the meantime, what happens is that ALL the recurring events will be sharing ONE set of tickets.

In other words, it will “work”, but each event is not getting its own set of tickets.
They will be sharing one pool of tickets.

Depending on your needs, that might work for you (e.g.: a class that lasts several events but where you only pay the ticket once).

Aside from that. the current workaround is to:

1. Create the recurring event series
2. Break all events from the series (turning them in single events)
3. Add the tickets to each event

The obvious downside is that these events are no longer truly recurring.

Is there any other plug-ins that give us the possibility for our visitors to register for events? (or buy tickets online for a certain event)?

Unfortunately not at this time I am afraid.

I wish I had a better answer for you, but for now it’s the best one I have unfortunately.

Best regards,

Geoff B.

 

[Geoff B.]

Bonsoir Brigitte,

Merci de nous écrire.

Je crois que la solution la plus simple serait d’utiliser le plugin suivant: https://wordpress.org/plugins/the-events-calendar-category-colors/

En bref, il vous suffira d’attribuer des catégories à vos évènements et de choisir une couleur pour chaque catégorie.

Salutations,
Geoff B.

[Geoff B.]

Good evening J Robert and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

As far as I know, the full view shortcodes do not support the “limit=” argument for now: https://theeventscalendar.com/knowledgebase/embedding-calendar-views-tribe_events-shortcode/

That argument is only available for widgets: https://theeventscalendar.com/knowledgebase/pro-widget-shortcodes/

With that in mind, there are a couple ways to work around that:

1. Use an event category (e.g.: homepage) that you will add to your shortcode. Once that is done, only assign 3 events to that category
2. Try adding the following CSS rule to your style.css file or in your Custom CSS metabox:
   .home .type-tribe_events+.type-tribe_events+.type-tribe_events+.type-tribe_events {display: none !important;}

Let me know if that helps.

Have a great day!

Geoff B.

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