OUT OF INSTALLS

[Haley Charles]

I have one website that uses The Events Calendar Pro. I want the latest update so I needed to renew my licence in order to get the latest update. so I paid the $80 to renew, but I still can’t get the update it says ‘out of installs’. This is the only website I have that uses this plugin. HELP!

[Geoff B.]

Good evening Haley and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the error message you are getting.
I would love to help you with this topic.

I believe the following article should help to fix this: https://theeventscalendar.com/knowledgebase/license-key-out-of-installs/

Let me know how that goes.

Best regards,
Geoff B.

[Haley Charles]

The following article did not help to fix this problem, that was the
first artile I read when i realized this was a bug I was dealing with.
As I said, I have only one site. I am not using this licence on an other
sites, I have no other sites that event use the events calendar pro.

I disconnected the site and reconnected, i was still getting the out of
installs error. But went to ‘plugins update’ page and tried updating
anyway and it worked!. However, now the calendar doesn’t load at all.
See attached images. The link to the site is in the images.

[Geoff B.]

This reply is private.

[Haley Charles]

http://killarneyminorhockey.ca/ is tied to the license.
The out of installs is gone from everywhere since deleting and re-installing the calendar plugins. However, my calendar is also still unavailable.

I’ve done all the things you listed.

In Events -> Settings -> General, where it says “Where’s my calendar? Right here.” , Clicking this displays the following error
“This page isn’t working.
killarneyminorhockey.ca is currently unable to handle this request.
HTTP ERROR 500”

I also get this error when I click on “Events” itself.

[Haley Charles]

I got it working.

I’m using Events Calendar Version 4.5.12.2, Events Calendar Pro Version 4.4.17, and Events Calendar Filter Bar 3.9.0 They don’t work together. The users never really got into using the filter bar, so I didn’t renew the license to get the latest version. I have it disabled now so that the Calendar will work.

[Geoff B.]

Good evening Haley,

You are absolutely right.
To work properly, our different plugins need to have “matching” versions (released more or less around the same time).

Another way to achieve that is to “freeze” the version of our the Events Calendar plugins to the last version of Filter Bar you have (3.9.0 in your case).

But, to your point, I think the benefits of the newer versions of our core plugin outweighs “freezing your WordPress environment”.

Kudos on figuring things out.

Is there something else I can help you with ?

Have a good weekend,

Geoff B.

 

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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