Tickets not yet available

[Luke Kenny]

Currently, when a ticket has been created for an event with an “on sale” date and time in the future, the user receives the message “Tickets are not yet available.”

Is there a way to customise this message to include the “on sale” date and time, ie “Tickets go on sale Sep 26th at 9:00am”?

[Geoff B.]

Good evening Luke and welcome back!

This is a great question.

This specific message is not part of our code. In fact, there is a ticket to make it part of our code.
Unfortunately, I cannot commit to a release date at this point. But stay tuned, you will be contacted when the feature is released.

So if you are seeing such a message, it means that there is some custom code in place on your site. I would suspect in your theme files.

Could you please send me a copy of the latest version of your WordPress theme / child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.

Please ensure you are using the latest files as found on your actual website.
This way I will get access to any updates or customizations you might have made.

Best regards,

Geoff B.

[Luke Kenny]

This reply is private.

[Geoff B.]

This reply is private.

[Geoff B.]

This reply is private.

[Luke Kenny]

For anyone else, here was how I solved the problem.

Over ride wootickets\tickets.php

Find line 67

if ( $ticket->date_in_range( current_time( 'timestamp' ) ) ) {

… scroll down and find its closing }

Replace with:

} else {
    $saledate = date_create($ticket->start_date);
    echo 'Tickets on sale ' . date_format($saledate,"D d M") . ' at ' . date_format($saledate,"g:i a");
}

Does a nice job of showing the customer when tickets go on sale.

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