[Geoff]

Hi David — hope you had a great weekend.

There’s a message at the very top of your screenshot that is asking you to create a Facebook app. Doing so will allow you to create the App ID and Secret Key I referred to in this step:

Navigate to Events > Settings > APIs and confirm that you have properly set up a Facebook App ID and Secret Key. Here’s a screenshot of my working settings.

Will you please take a screenshot of your Events > Settings > APIs screen for me so I can confirm your settings?

Thanks,
Geoff

[Geoff]

Hi Tracy, hope you had a great weekend!

You can find that list of recommended developers here:
https://theeventscalendar.com/knowledgebase/find-a-customizer/

Cheers,
Geoff

[Geoff]

I believe you are able to view events that are available to import on the Events > Legacy Import > Facebook screen regardless of when the next import is scheduled.

Thanks,
Geoff

[Geoff]

Awesome, that is a huge help, Charles, and I appreciate it! I will certainly keep this iCal link on file along with your information to see if we notice any patterns that emerge in line with other reports of possible bugginess.

I’d hate to close this thread without first making sure you’re all good for now — did you have any other questions about the haywire event that I can help answer? Please let me know and I’d be happy to help as best I can.

Cheers and have a great weekend!

Geoff

[Geoff]

Hi Math,

I was able to find a snippet that was once used to set the default number of ticket to 1 in the quantity field of the registration form:

https://gist.github.com/cliffordp/5b57df71be8b52f595817ddbf81acdab#file-functions-php

I will note, however, that I have not tested it personally.

I just want to confirm with you that the email functionality is sorted out and that you don’t have any other questions for troubleshooting it further. Please let me know and, if you have any other questions outside the topic of email, please let us know in a new thread so we can address those directly.

Thanks and have a great weekend!

Geoff

[Geoff]

Hi David,

I’ve been digging into this and can confirm that I have been able to successfully import events using Facebook Events and the URL you provided.

The error highlighted in the screenshot you shared is pretty telling, so let’s try a couple of things:

• Navigate to Events > Settings > Licenses and make sure there is no license key entered for Event Aggregator. Having this active in addition to Facebook Events can create some conflicts
• Navigate to Events > Settings > APIs and confirm that you have properly set up a Facebook App ID and Secret Key. Here’s a screenshot of my working settings.
• Navigate to Events > Legacy Import and click on the Import Settings tab and confirm that “Businessonmountaintime” is entered into the “Organization and page usernames” field.
• Navigate to the Events > Legacy Import screen again and click on the Facebook tab and confirm that there are events to import from that Facebook account. Here is a screenshot of the events I was provided to import.

Let’s try those in order and see where it takes us. For what it’s worth, our new Event Aggregator service makes this import process a whole lot easier and might be worth trying out since we have provided you with a free license for it. But let’s give this a shot first. 🙂

Thanks!
Geoff

[Geoff]

This reply is private.

[Geoff]

My pleasure! Cheers and have a great weekend. 🙂

Geoff

[Geoff]

Hi Charles,

Oh my, that is not good and I’m really sorry for the trouble. Duplicated events on a recurring, non-stop basis is never a good thing, especially when the calendar is a significant component of your site. Let’s figure this out.

First off, would be willing to share the settings for the scheduled import that is going haywire? Also, if you are able to provide the URL of the source you are importing from, that should give me everything I need to get the same issue happening on my test site so I can dig into this deeper.

I know that having this issue happen is not ideal and it sounds like you had success before by reverting to a previous version of the plugin. If you would like to revert once again simply as a temporary solution while we figure this out together, that would be totally fine. In fact, I would suggest doing that if it does indeed help resolve the issue in the meantime.

Thanks,
Geoff

[Geoff]

Hi Kate,

That is most definitely something we want to do. One of our goals for Event Aggregator is to make it a true syncing resource between two sites that are both using The Events Calendar, Event Tickets and our other plugins in order to port all data from one site to another.

I found the ticket we have on file for this feature in our system and have added your vote to it so it does not go unnoticed. It will also allow us to follow-up with you directly once it is completed, though I do not want to get your hopes up too quickly because the feature has yet to be earmarked for a specific release on our roadmap.

Does this help answer your question? Please let me know.

Cheers,
Geoff

[Geoff]

Hi Math,

So sorry for the trouble here with RSVP emails! Let’s dig right in and see what’s happening.

First off, I do want to note that I tried creating a free RSVP ticket for any event on my test site and the email did indeed send when I completed the registration form. That’s good news because it means that things should be working in version 4.3.3.

What I’d like to do is figure out what is different between our sites so we can pinpoint what might be preventing emails from sending on your site.

If your organizer is unable to hold on during this troubleshooting, then I would recommend rolling your plugins back to version 4.3.2 since you indicated that the issue does not appear to be happening there.

I have a few questions that I’d appreciate you answering to help me research this:

• Will you please send me a screenshot of the ticket settings for the event? I would like to specifically see all of the details for each ticket in the event so I can compare them to the tickets I created on my test site and make sure that what I am testing is the same as your configuration. Here’s an example of what I’m looking for.
• Is this only affecting RSVP tickets or paid tickets as well?
• Are you able to send any emails from WordPress? You can test this by using the following plugin: https://wordpress.org/plugins/easy-wp-smtp/
• Is it possible that the emails are being sent but are landing in the recipients’ spam/junk folder? Are you able to confirm by either registering for the event yourself or following up with an attendee?

Ultimately, both Event Tickets and Event Tickets Plus rely on the default WordPress wp_mail() function, which is built directly into WordPress. If emails are truly not sending, then any conflict in WordPress or a server disruption can interfere with the action. So, at a a base level, I will likely be asking you to help rule out those possibilities by following the steps outlined in this guide to see whether or not the issue persists in a default WordPress environment. It would be awesome if you went ahead and tried those steps, but it’s ok to wait and see where we’re based on the answers you provide for my questions above.

Let’s start here and see what we find.

Thanks,
Geoff

[Geoff]

Hi Aviva,

Thanks for following up on this! I’m afraid that tickets still do not support recurring events at the moment.

The original plan was to release the feature in our upcoming 4.4 release but we ran into hurdles in the development process (it’s quite a complex thing to build!) and needed to push it out further to account for them.

We’re still hard at work and committed to making it happen. In the meantime, you can subscribe to the feature request and you will certainly be first in line to be notified when it is released.

Also, can you you do differentiated pricing for buying 1 class/events versus 4 classes/events?

Not directly in Event Tickets Plus but, once tickets are in the cart, the e-commerce plugin you use for the cart should be able to distinguish the number of tickets and do some sort of dynamic pricing from there. For example, WooCommerce has an extension called Dynamic Pricing that sounds like a fit for that — though I have not tried it personally.

Does this help answer your questions? Please let me know!

Cheers,
Geoff

[Geoff]

Hi Tracy,

Thanks so much for following up and for the feedback on support!

We do indeed have a list of recommended freelancers who have made themselves available for custom support of things from hands-on installation to full custom development of our plugins.

It’s good to know you would find live video-based support helpful — definitely food for thought that I’ve noted and flagged for further conversation.

Did you have you have any other pre-sales questions I can help answer? Please let me know and I’d be happy to.

Cheers,
Geoff

[Geoff]

Hi David,

Welcome to the forums!

I’m so sorry to hear about the trouble here importing from Facebook. I actually saw a report of a similar issue and the culprit could be an issue with the server that Event Aggregator is on. We’re looking into that as we speak and hope to confirm and properly ticket that soon.

In the meantime, I’d like to make sure this is indeed the same thing. Would you be willing to share the Facebook URL of the account you are importing from so I can test it on my local site? It won’t quite be the same as me testing with your client’s Facebook credentials, but it will at least help me see whether there is an inconsistency with the server when importing from the same URL.

Also, it would be help if you could help answer a couple of other things for me:

• Are there any error messages when you try to connect Event Aggregator to the Facebook account in the API settings?
• The Events > Help screen has a table that shows the current status of the Event Aggregator server and your connected accounts. Will you please take a screenshot of that and include that in your reply?
• Do you know if the Facebook account being used is either a private account or is attempting to import from a Facebook Group? Or is it a general public Facebook Profile?

Let’s start here and see what we find!

Thanks so much,
Geoff

[Geoff]

Hi Tracy,

Thanks for getting in touch!

While we do not provide telephone support, we do monitor these forums actively for our license holders and guarantee replies within 24 hours during the business week.

We have a full breakdown of what you can expect from our support team available here:

What Kind of Support Do You Provide for Paid Plugins?

Does this help answer your question? Please let me know. 🙂

Cheers,
Geoff

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