[Geoff]

Hi @mpinkster and thanks for following up!

I guess where I’m not quite following is where the barcode image being generated came from. The security number itself has been a part of WooCommerce tickets, but the use of a barcode image has not and that is where I wonder if the disconnection is coming from. Are you able to clarify that a little more for me?

Thanks for your help!

Geoff

[Geoff]

Those are perhaps specific to the post editor rather than a front-end view. Community Events does nothing to effect the markup there, but it’s possible that WordPress adds those attributes for admin/back-end of the site.

[Geoff]

My pleasure! Sorry for the bummer news here, but I’m glad this at least helped answer your question. Cheers!

Geoff

[Geoff]

Oh man, I see what you mean! That does sound like a tough migration for any site, theme or plugin to handle.

Might be a long shot, but it could be possible to splice up your events into CSVs for each users and import logged as that user. Still, that sounds like a lot of work and I’m afraid the CSV Importer isn’t equipped to make things much easier for this specific situation.

Geoff

[Geoff]

My pleasure and thanks for following up!

Community Events actually uses the same post editor fields as WordPress does on the back end, so any ID there (if there is one) should be on the front end as well. Community Events isn’t touching that part of the code at all. 🙂

Geoff

[Geoff]

Hi Myra and thanks for giving that a go! Sounds like we’re making progress if the Filter Bar is now able to display.

Now, the filter bar is showing But not opening by default

Do you have the setting enabled that expands the filters by default? You can check this under Events > Settings > Filters. Check that the “Filters Default State” option is set to Open and that you save the settings from there.

If that works, great! If not, please re-activate the Filter Bar plugin so I can troubleshoot further from the site.

Thanks!
Geoff

[Geoff]

Thanks for the extra info, Mark! I really appreciate it.

Where was the security code coming from prior to the update? I’m pretty sure that wasn’t part of WooCommerce Tickets 3.9.3 so I’m wondering if WooCommerce or another plugin was providing that.

If so, I would also wonder whether that plugin has changed since the latest updates. Both WooCommerce and The Events Calendar/WooCommerce Tickets updates were significant and it’s very possible that any custom function your were using or that was being provided by another plugin is no longer compatible with the latest version of the plugins.

Let me know how you were getting the security code in the ticket email and we can go from there.

Thanks!
Geoff

[Geoff]

Hey Barry, and good question.

Unfortuantely, the CSV Importer does not import the event author and importing events from one site to another will be attributed to the user performing the import. We are working on an update to allow Custom Fields into the CSV Importer, but I think your best bet for now is to use the WordPress Import tool instead. The XML there should contain the author meta you are looking for. Either that, or a database migration.

Does this help answer your question? Please let me know. 🙂

Geoff

[Geoff]

Hey Mad Dog,

Nice work getting that to stick!

I think you’re right and should probably include that script by enqueuing it in your theme (or child theme’s) functions.php file so you don’t lose the work on a plugin update.

You might be able to add an ID to the element via JS/jQuery a la:

$(element).attr('id', 'newID');

Cheers!
Geoff

[Geoff]

Hi @mpinkster! Thanks for reaching out and sorry for the trouble here with the ticket emails.

Just to make sure I understand: is it the ticket email where you’re seeing issues or the order confirmation/receipt? I’d be interested in seeing a screenshot of the email(s) if you are able to share that with me.

Oh, and one more thing: you mentioned updating WordPress, The Events Calendar, WooCommerce Tickets and WooCommerce Tickets. Will you please let me know what versions of those you were running before and what version numbers they are all running now? Just want to get a sense of what combination worked for you before and what combination is not working.

Thanks!
Geoff

[Geoff]

Hey there, Ken! Thanks for getting in touch.

Quick question: I see you posted this in our Pre-Sales forum but have a technical support question. Are you a premium license holder? If so, I’ll go ahead and move this thread to our The Events Calendar PRO forum. If not, will you please hit us up in the WordPress.org forum? We use the forums here on this site specifically for premium license holders. 🙂

In the meantime, I would suggest making sure non of the other calendar plugins you installed are activated and that there are no other pages on your site (Pages > All Pages) that are called Calendar, Events or use the /events URL slug.

Cheers!
Geoff

[Geoff]

Hi Alexandre,

That’s an interesting use case. If I’m understanding correctly, you want the mobile version of Month View to display on desktop, but retain the tooltips from the desktop version in the mobile view–is that correct?

If so, I’d say that can get a little tricky and is pretty outside what we can help support here in the forums–but I’d be happy to point you in the right direct as best I can.

The tooltips are generated by JS. When the Month View switches from desktop to mobile, the month/tooltip.php template is affected by the month/mobile.php template. I would imagine that those are the two files you are going to want to work with so that the scripts in mobile.php do not replace the ones called by tooltip.php.

Sorry I don’t have a concrete solution for you here, but I do hope this at least gets you started!

Geoff

[Geoff]

Hi Myra (shoot, sorry for misspelling your name last time!)

Let’s stick to the first topic before we dive into anything else. In fact, it would be great if you could open a new thread for that second question so we can focus on the first one without letting the second one fall through the cracks. 🙂

Will this also work in a child theme, or won’t it be gone when updating the theme?

Absolutely, a child theme will certainly work and, in fact, is a great place to put the template overrides.

But I think it’s the wrong template.

You’re totally correct and sorry for leading you astray. I mistook the first screenshot you shared as a single event post, but you found the exact template, which is list/single-event.php. Nice work!

But now, my filter bar on the left is missing!

I see you’ve been using some custom CSS, specifically some that repositions elements on the List View. Is it possible that could be pushing the Filter Bar off the page? Perhaps try removing the temporarily as a test to see if that is what’s happening.

The other thing you can do is check to make sure you are using the Default Event Template under Events > Settings > Display. It looks like you may be using a theme template instead, so I just want to check that settings before we did much deeper. 🙂

Thanks for working with me on this as we continue figure it out. 🙂

Geoff

[Geoff]

Hey Kevin! I honestly don’t know of a solid off the top of my head, but perhaps a plugin that is more focused on appointments and time slot bookings would be a better fit.

[Geoff]

Hi Dominic!

Good idea, rolling back is totally doable at this point.

You can get past versions of The Events Calendar right here on WordPress.org. You can pick up PRO in your account on this very site by heading to My Account > Downloads–select the version (and make sure it corresponds with The Events Calendar) and download from there.

Cheers!
Geoff

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