[Geoff]

Hi Sebastien and welcome to the forums!

Sorry for the trouble here. Did adding the snippet from the other thread help at all? I do see we have plans to work on timezone issues in upcoming releases, but do not have any exact dates for when those will be released.

Thanks,
Geoff

[Geoff]

Hey there and welcome to the forums!

That’s correct — the tickets are tied to the start date of the event rather than the sale date of the tickets.

It is certainly possible to modify the ticket email and remove the event date from it. The template is called email.php and is located in wp-content/plugins/event-tickets/src/views/tickets/email.php. I would also suggest checking out our Themer’s Guide for more details on how template overrides work as you get started.

Sorry I don’t have more of a concrete answer for you here, but I hope this at least helps answer your question.

Thanks!
Geoff

[Geoff]

Hi Andres, thanks for following up!

1. Can I use this plugin with woocommerce variations.

I’ve heard others having success in the past, but I honestly have never used the two plugins together. The best thing to do is to test it out on your own site first — Event Tickets is a free download and we offer a full refund on all products within 30 days of purchase, so that should give you plenty of time to test Event Tickets Plus and return it if it doesn’t work with WooCommerce Variations.

2. Each ticket has your own QR code.e.g if a customer bought 10 tickets, each ticket has your own qr code?.

Yes, that’s correct. Each ticket has it’s own QR code.

3. Can I create a custom email template?

Yes, you definitely can. The plugin has an email template and you can override it in your theme to customize the layout. I would suggest checking out our Themer’s Guide for more detailed information on how template overrides work so you have an idea of what that entails.

Does this help answer your questions? Please let me know.

Thanks!
Geoff

[Geoff]

Hi Karim,

The function would be something like this, added to your functions.php file:

https://gist.github.com/geoffgraham/be22dc7c8d621081980b

I should note that I haven’t tested it myself, but hopefully it helps at least get the ball rolling.

Cheers,
Geoff

[Geoff]

Thanks Lindsay! What happens when you do try switching to a default theme and deactivating all other plugins? I’d be interested in knowing if the error shows up in those conditions.

Geoff

[Geoff]

Oh, gotcha. Thanks for clarifying!

I’m afraid that is not a built in feature, but you could possibly disable the ticket with a function — it hooks into wp_mail and could be filtered to not send on purchase. That would give you the ability to collect RSVPs without sending a ticket in the process.

Geoff

[Geoff]

Hi Esther, thanks for getting in touch!

Good question — yes, the license is annual and would need to be renewed each year. We do offer a discount on the renewal price, so there is relief. 🙂

One thing to note is that a license is not required to actually use the plugin. In other words, you can let the license expire and Events Calendar PRO will continue to function — you just won’t be able to access updates to the plugin or be able to post to the premium support forums on this site.

Does this help answer your question? Please let me know.

Cheers!
Geoff

[Geoff]

Hi Malinda,

Yes, that is totally possible! You can modify the CSS with something like this:

td.tribe-events-present div[id*=tribe-events-daynum-] {
background-color: red /* or whatever color */
}

Just a heads up — we use this Pre-Sales forum to answer non-technical questions for those with questions about purchasing our products. If you’re looking for technical support, it would be awesome for you to post it to log into your account our premium support forum and we can help you from there. 🙂

Cheers!
Geoff

[Geoff]

Hey Karim and welcome back to the forums!

Yes, that’s totally possible. Each person who purchases a ticket will receive that ticket via email and that email contains a QR code that can be used to scan at the door and that will record the person’s attendance in WordPress.

Does this help answer your question? Please let me know. 🙂

Cheers!
Geoff

[Geoff]

Hello Andres, thanks for getting in touch!

Great question. Event Tickets does indeed allow you to create free tickets for events, which guests can then purchase and receive an email confirmation with a QR code. If you want to sell tickets and accept payments for them, then I would suggest checking out Event Tickets Plus as well, which does just that.

Does this help clarify things a bit? Please let me know. 🙂

Cheers!
Geoff

[Geoff]

Heck yeah, glad to hear that! Thanks for following up to let me know. 🙂

Cheers,
Geoff

[Geoff]

Howdy Jakub,

Thanks for reaching out! We do have a number of shortcodes available, but they are all included with Events Calendar PRO, which does require a license which you can purchase. The shortcodes are for embedding the widgets included with the plugin, including the List Widget, Countdown Widget, Mini Calendar Widget.

Cheers!
Geoff

[Geoff]

Hi again, Lindsay!

So sorry for the trouble here — that error is super strange.

I see you tried the following:

• Deactivated all other plugins? Yes
• Switched to a default theme? Yes

Did you happen to notice any difference when you switched to a default WordPress theme (like Twenty Sixteen)? How about when you deactivated all other plugins (except for WooCommerce, of course)? Does the error continue to pop up in those default conditions?

If so, it would be awesome if you could head to Events > Settings > Help, copy the System Information at the bottom of the screen and paste it here for me as a private reply so I can check some additional settings.

Thanks!
Geoff

[Geoff]

Hey Lucy and thanks for reaching out!

You’re absolutely correct — the Themer’s Guide is an excellent place to start for modifying and customizing the templates. There will be some cases where a function or CSS might be the cleanest ways to make a change, but actually digging into the template files and overriding them in your theme is typically the best.

Cheers and thanks again!

Geoff

[Geoff]

Hi Lindsay,

Absolutely. You can go to the ticket by heading to WooCommerce > Orders from the WordPress dashboard, selecting the order, then using the actions options to resend the ticket (screenshot).

Will that work for you? Please let me know. 🙂

Cheers,
Geoff

[Author]

Posts