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May 21, 2018 at 5:30 am in reply to: my license key is out of installs #1535257

Courtney
Member

Hi Fabien

I see your license is activated on http://www.atpcoaching.eu vs http://www.atpcoaching.fr. Your license will cover 1 domain at this time. Would you prefer to change which domain is active?

Are you by chance using WPML?

Thanks
Courtney 🙂

May 21, 2018 at 5:28 am in reply to: Upload csv #1535255

Courtney
Member

Hey David

So sorry you are having this problem. Can you confirm that you’ve gone through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/? I am wondering if you might have a plugin or theme conflict.

If you see the same results with all other plugins deactivated except The Events Calendar, the next step is to look for Javascript errors on the upload page. Using Your Browser to Diagnose JavaScript Errors.

Please let me know what you find.

Thanks
Courtney 🙂

May 21, 2018 at 5:14 am in reply to: Shortcodes not working #1535243

Courtney
Member

Hello Stephen

Can you start by going through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/? I am wondering if you might have a plugin or theme conflict.

We recommend conducting these tests on a staging server (https://theeventscalendar.com/knowledgebase/creating-using-wordpress-staging-site/).

If you are unable to do so, please install the Health Check plugin so that you can effectively disable all plugins without website visitors noticing any changes. See https://make.wordpress.org/support/handbook/appendix/troubleshooting-using-the-health-check/#troubleshooting for how to do this.

Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists.

Also, double check for any other updates available (Dashboard » Updates).

Please send in your System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info/ as well after your tests so that we can better diagnose the issues you are having.

Please let me know if the issue still persists after these tests.

Thanks
Courtney 🙂

May 18, 2018 at 4:00 am in reply to: Can not add tickets to events #1533682

Courtney
Member

Hey Alyson

You can grab the older version at https://theeventscalendar.com/my-account/downloads/. Just select the dropdown and pick the version you need.

We recommend conducting these tests on a staging server (https://theeventscalendar.com/knowledgebase/creating-using-wordpress-staging-site/).

Please keep me posted how the downgrade goes for now.

We will most definitely notify you here when a fix is available. So sorry for this inconvenience.

Thanks
Courtney 🙂

May 17, 2018 at 10:33 am in reply to: Education Pricing #1533211
Courtney
Member
Hi Ben

You can apply for our non-profit discount by completing the form at https://theeventscalendar.com/apply-for-npp.
```
⚠️Please Note: Licenses granted through this program do not include access to support. 
If you need in-depth support, 
please consider purchasing a regular license.
```
We may also be able to offer special pricing if you want support.

Is there anything else I can help you with?

Thanks
Courtney 🙂
May 17, 2018 at 10:31 am in reply to: short codes dont work, do I need event calendar plus? #1533207

Courtney
Member

Hey Justin

We do offer Calendar View Shortcodes https://theeventscalendar.com/knowledgebase/embedding-calendar-views-tribe_events-shortcode/ and Widget Shortcodes https://theeventscalendar.com/knowledgebase/pro-widget-shortcodes/ for Events Calendar Pro https://theeventscalendar.com/product/wordpress-events-calendar-pro/ specifically.

We have a few other shortcodes for things such as single events https://theeventscalendar.com/knowledgebase/embedding-single-events-tribe_event_inline-shortcode/.

The shortcode you are hoping to use come with Events Calendar Pro in particular.

Thanks
Courtney 🙂

May 17, 2018 at 10:25 am in reply to: Events Calendar Pro Personal edition #1533195

Courtney
Member

No wories Arend. I’m glad it is working now for you. Do let us know if you need any further help in the future. I’ll close this thread out for now.

Thanks
Courtney 🙂

May 17, 2018 at 10:24 am in reply to: Which PRO Licence is needed for a church 7 congregation? #1533193

Courtney
Member

Hi there Heinrich

You can see our standard Event page views at WP Shindig Demo Site https://wpshindig.com/events/ in the top right corner (View As).

You may do better with a shortcode. We do offer Calendar View Shortcodes https://theeventscalendar.com/knowledgebase/embedding-calendar-views-tribe_events-shortcode/ and Widget Shortcodes https://theeventscalendar.com/knowledgebase/pro-widget-shortcodes/ for Events Calendar Pro https://theeventscalendar.com/product/wordpress-events-calendar-pro/

An example of some embedded shortcodes are at https://wpshindig.com/event-widgets/.

I think you could use the upcoming events widget and possibly even filter which information is displayed: https://theeventscalendar.com/knowledgebase/pro-widget-shortcodes/#event-list-shortcode.

Is there anything else I can help you with?

Thanks
Courtney 🙂

May 17, 2018 at 10:15 am in reply to: Plugin Takes Dashboard Down #1533177

Courtney
Member

Hi Cindy

I’m so sorry you are having difficulties getting this sorted out. I understand you have applied for a refund, so I’ll close out this thread for now. I do hope your website comes along as you’d like. The conflict testing mentioned above is standard practice for any website issues for plugins and themes. It’ll help you in any further support you may need, even beyond our service with you.

All the best.
Courtney 🙂

May 17, 2018 at 10:06 am in reply to: With the EVENT TICKETS PLUS is it possible to pay with Stripe? #1533167

Courtney
Member

Hey there Paulina

Once Event Tickets Plus and WooCommerce are both set up on your site, you’d only need to create a ticket on your event/post/page, much the same as the free Event Tickets. Once you’ve created and published your event containing a ticket, it’ll pass through Woo with no further configuration needed.

Thanks
Courtney 🙂

May 17, 2018 at 10:02 am in reply to: FB Events API #1533157

Courtney
Member

Hey Will

At least once a week, even if there’s no new news, we’ll post an update on https://theeventscalendar.com/knowledgebase/ea-fb-privacy-policy/.

Mostly – we submitted for the new round, and have heard nothing back.

Thanks
Courtney

May 17, 2018 at 9:58 am in reply to: Can not add tickets to events #1533144

Courtney
Member

Hey Alyson

I know this must feel like a run-around, but I can assure you the answers you’ve provided have narrowed this down to a host cache issue. Unfortunately, this is related to a known bug that we are currently working on.

We apologize for the inconvenience caused by this glitch and we are actively working on a solution for this. I cannot guarantee when it will be fixed, as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release. The good news is that you will be contacted as soon as a fix is available.

If you are using WP Engine, the workaround is to purge all cache after creating a ticket will make it show up. You can also disable WP Engine object cache.

If you are using WP.com or another hosting where you cannot disable or clear the cache, the only workaround would be to downgrade to ET 4.6.3.1

Thank you for your patience as we see this through. Please let me know if you have any other questions in the meantime!

Thanks
Courtney

May 17, 2018 at 9:58 am in reply to: Can not add tickets to events #1533143

Courtney
Member

Hey Alyson

I know this must feel like a run-around, but I can assure you the answers you’ve provided have narrowed this down to a host cache issue. Unfortunately, this is related to a known bug that we are currently working on.

We apologize for the inconvenience caused by this glitch and we are actively working on a solution for this. I cannot guarantee when it will be fixed, as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release. The good news is that you will be contacted as soon as a fix is available.

If you are using WP Engine, the workaround is to purge all cache after creating a ticket will make it show up. You can also disable WP Engine object cache.

If you are using WP.com or another hosting where you cannot disable or clear the cache, the only workaround would be to downgrade to ET 4.6.3.1

Thank you for your patience as we see this through. Please let me know if you have any other questions in the meantime!

Thanks
Courtney

May 17, 2018 at 5:50 am in reply to: Events Not on Map #1532778

Courtney
Member

Hi Abraham

For this venue, could you try inputting the Lat/Long manually? https://www.latlong.net/convert-address-to-lat-long.html should help convert that for you.

Sometimes we bump into this as a glitch on Google Maps end.

Let me know if that works.

Thanks
Courtney 🙂

May 17, 2018 at 5:45 am in reply to: Can not add tickets to events #1532771

Courtney
Member

Hey Alyson

In your screenshot of the editor, I see the panel to create a ticket. To be clear, are you able to successfully create a ticket when you select the +New Ticket option on this screen? When you publish the event, is that when the ticket does not appear on the front end?

Thanks
Courtney 🙂
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