[Courtney]

Hey Laura

You can do either! Most people use it as a way to schedule automatic imports from other sites. We initially limit it to fetch up to 3 months ahead to help preserve your server performance, but you can bump that out if you find it isn’t a problem.

Is there anything else I can help you with?

Thanks
Courtney 🙂

[Courtney]

Hello Cindy

Can you start by going through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/?  I am wondering if you might have a plugin or theme conflict. 

We recommend conducting these tests on a staging server (https://theeventscalendar.com/knowledgebase/creating-using-wordpress-staging-site/). 

If you are unable to do so, please install the Health Check plugin so that you can effectively disable all plugins without website visitors noticing any changes. See https://make.wordpress.org/support/handbook/appendix/troubleshooting-using-the-health-check/#troubleshooting for how to do this.

Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists.

Also, double check for any other updates available (Dashboard » Updates). 

Please send in your System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info/ as well after your tests so that we can better diagnose the issues you are having. 

Please let me know if the issue still persists after these tests.

Thanks
Courtney 🙂

[Courtney]

Hi there Daniel

Thanks so much for reaching out!

Facebook recently announced a range of changes (https://newsroom.fb.com/news/2018/04/restricting-data-access) to their APIs (the protocols we use to ‘speak’ to their servers and retrieve event information) which are having an effect on a number of our users.

As part of this, a number of new restrictions were applied to their Events API, which is the specific protocol Event Aggregator uses in order to import events, organizers, and venues. These changes went live with little notice to providers such as ourselves. At this point, it does not seem possible to reliably import any events, even if you created and ‘own’ events on Facebook and have linked Event Aggregator to Facebook using those same credentials.

This is frustrating for you, and for developers like us.  As Facebook continues to alter what it allows us to access, we will continue to pursue a path forward for Event Aggregator to import Facebook events.  We will continue to keep https://theeventscalendar.com/knowledgebase/ea-fb-privacy-policy and https://theeventscalendar.com/event-aggregator-status/ updated as this unfolds.

Please let me know if you have any other questions!

Thanks
Courtney 🙂

[Courtney]

Hi there Arend

Can you show me a screenshot of Events » Settings » Licenses where you are trying to enter the key?

Thanks
Courtney 🙂

[Courtney]

Hey Dave

At this time, Event Tickets only integrates with Paypal. We hope to include other platforms in the future, but have no set dates to announce.

Event Tickets Plus does connect with an ecommerce plugin. We currently support WooCommerce or Easy Digital Downloads.Read more about each option’s features and payment gateways. Either of those will work with a variety of payment gateways.

Is there anything else I can help you with?

Thanks
Courtney 🙂

[Courtney]

This reply is private.

[Courtney]

Hey Tony

You should be able to select the country drop-down in venue creation in The Events Calendar. If you can’t, please disable all other plugins and revert to a default theme like Twenty Seventeen https://wordpress.org/themes/twentyseventeen/. Test with that and see if it works.

Thanks
Courtney 🙂

[Courtney]

Hi Stefan

At this time Event Aggregator supports importing data from Meetup, Google Calendar, iCalendar, CSV, and ICS as well as other websites using The Events Calendar 4.5 or newer.

Is there anything else I can help you with?

Thanks
Courtney 🙂

[Courtney]

Hello Benedikt

Can you start by going through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/?  I am wondering if you might have a plugin or theme conflict. 

We recommend conducting these tests on a staging server (https://theeventscalendar.com/knowledgebase/creating-using-wordpress-staging-site/). 

If you are unable to do so, please install the Health Check plugin so that you can effectively disable all plugins without website visitors noticing any changes. See https://make.wordpress.org/support/handbook/appendix/troubleshooting-using-the-health-check/#troubleshooting for how to do this.

Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists.

Also, double check for any other updates available (Dashboard » Updates). 

Please send in your System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info/ as well after your tests so that we can better diagnose the issues you are having.  Also share a link to your site exactly where this happening.

Please let me know if the issue still persists after these tests.

Thanks
Courtney 🙂

[Courtney]

Hi Paulina

Event Tickets Plus requires that you use an e-commerce. We currently support WooCommerce or Easy Digital Downloads.Read more about each option’s features and payment gateways.

Since you are using WooCommerce, you’d want to see how it can integrate with Stripe for your needs.

Is there anything else I can help you with?

Thanks
Courtney 🙂

[Courtney]

Hey Jeremy

At this time, CSV files are not able to be automated. You can do manual csv imports by going to Events > Imports and selecting the CSV option.

If you think that is something you would like as a feature I encourage you to visit our User Voice Page and either upvote an existing request or make a new request there.

You can suggest it it http://tribe.uservoice.com.

When you import CSV files: https://theeventscalendar.com/knowledgebase/csv-files-options-and-examples/

Is there anything else I can help you with?

Thanks
Courtney 🙂

[Courtney]

Hey Laura

Since The Events Calendar 4.5, any sites using that version or higher can be auto-imported into a site that has Event Aggregator activated.

You can see a screenshot of how it will work at

https://theeventscalendar.com/release-the-events-calendar-4-5/

Is there anything else I can help you with?

Thanks
Courtney 🙂

[Courtney]

Hi there Eric

Thanks so much for reaching out!

Facebook recently announced a range of changes (https://newsroom.fb.com/news/2018/04/restricting-data-access) to their APIs (the protocols we use to ‘speak’ to their servers and retrieve event information) which are having an effect on a number of our users.

As part of this, a number of new restrictions were applied to their Events API, which is the specific protocol Event Aggregator uses in order to import events, organizers, and venues. These changes went live with little notice to providers such as ourselves. At this point, it does not seem possible to reliably import any events, even if you created and ‘own’ events on Facebook and have linked Event Aggregator to Facebook using those same credentials.

This is frustrating for you, and for developers like us.  As Facebook continues to alter what it allows us to access, we will continue to pursue a path forward for Event Aggregator to import Facebook events.  We will continue to keep https://theeventscalendar.com/knowledgebase/ea-fb-privacy-policy and https://theeventscalendar.com/event-aggregator-status/ updated as this unfolds.

Please let me know if you have any other questions!

Thanks
Courtney 🙂

[Courtney]

Hello Heinrich

You can apply for our non-profit discount by completing the form at https://theeventscalendar.com/apply-for-npp.

⚠️Please Note: Licenses granted through this program do not include access to support. 
If you need in-depth support, 
please consider purchasing a regular license.

Can you help me understand #2 further by sending me a link or screenshot to what you are referring to?

Is there anything else I can help you with?

Thanks
Courtney 🙂

[Courtney]

Can you also send a screenshot of your edit venue page for that specific venue, having the Use latitude + longitude checked to verify if the Lat/Long coordinates are there?

Thanks
Courtney 🙂

[Author]

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