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June 11, 2018 at 12:44 pm in reply to: Nonprofit Partnership Program #1550961

Courtney
Member

Hey Ryan,

Can you please open your own new thread. Thanks!

Dawn, great! Glad our form seems to be working now. So sorry about the delays.

Thanks
Courtney 🙂

June 11, 2018 at 12:43 pm in reply to: multisite liscence #1550960

Courtney
Member

Each instance site will count as one domain. So site.com, site.com/subsite1, site.com/subsite2 would use 3 licenses.

Thanks
Courtney 🙂

June 11, 2018 at 12:41 pm in reply to: Event Aggregator Import Sources #1550959

Courtney
Member

Hey Martias

I stand corrected. You can use our “Other URL” to import Eventbrite events. You will need to login/authenticate your site with Eventbrite in that process, and no ticket sales will display on your site.

Thanks
Courtney 🙂

June 11, 2018 at 12:37 pm in reply to: Event Aggregator Import Sources #1550956

Courtney
Member

Hey Martias

You should be able to use the Wild Apricot .ics file to import from there.

In order to import any events from Eventbrite, the additional Eventbrite Tickets plugin is required.

https://theeventscalendar.com/knowledgebase/importing-events-from-an-ics-file-with-event-aggregator/ is our guide importing ICS files.

Is there anything else I can help you with?

Thanks
Courtney 🙂

June 8, 2018 at 11:22 am in reply to: multisite liscence #1549592

Courtney
Member

Hi Mike, the setup will work. Did I clarify the licensing issues enough for you? What questions do you still have?

Thanks
Courtney 🙂

June 8, 2018 at 11:20 am in reply to: Nonprofit Partnership Program #1549590
Courtney
Member
Hi Dawn

I’m so sorry burt we don’t have a record of your submission. Can you resubmit your request to https://theeventscalendar.com/apply-for-npp.
```
⚠️Please Note: Licenses granted through this program do not include access to support. 
If you need in-depth support, 
please consider purchasing a regular license.
```
Please let me know if you don’t receive an immediate confirmation that we received your request.

Thanks
Courtney 🙂
June 8, 2018 at 10:30 am in reply to: css to change the nav links and title tags #1549541

Courtney
Member

This reply is private.

June 8, 2018 at 8:38 am in reply to: Event Aggregator URL #1549349

Courtney
Member

Hey there

Please manually upload the plugin via FTP and see if it is in your Plugins list again.

Thanks
Courtney 🙂

June 8, 2018 at 8:28 am in reply to: /events/ page missing #1549320

Courtney
Member

Hey Luke

Can you start by going through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/? I am wondering if you might have a plugin or theme conflict.

We recommend conducting these tests on a staging server (https://theeventscalendar.com/knowledgebase/creating-using-wordpress-staging-site/).

If you are unable to do so, please install the Health Check plugin so that you can effectively disable all plugins without website visitors noticing any changes. See https://make.wordpress.org/support/handbook/appendix/troubleshooting-using-the-health-check/#troubleshooting for how to do this.

Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists.

Also, double check for any other updates available (Dashboard » Updates).

Please send in your System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info/ as well after your tests so that we can better diagnose the issues you are having. Really important to this – I need to know your website address.

Please let me know if the issue still persists after these tests.

Thanks
Courtney 🙂

June 8, 2018 at 7:49 am in reply to: Event Aggregator Import Sources #1549308

Courtney
Member

Hello Matias

Does Wild Apricot offer you an iCal/.ICS file format? We are able to import those, but not an RSS format.

Are you familiar without Event Aggregator works with Eventbrite Tickets?

Do note at this time, we are also unable to import from Facebook Events as they have recently restricted access to the Facebook Events API.

Is there anything else I can help you with?

Thanks
Courtney 🙂

June 8, 2018 at 7:07 am in reply to: Photo view date order #1549263
Courtney
Member
Hi

I’m sorry the Photo View’s sort order is causing you a poor user experience. Others have had similar feedback in the past.

The Photo View uses jQuery Isotope to output the items in a Pinterest-type grid but not in a rigid row-column type grid.

You can view our Demo Site’s Photo View to compare its sorting.

The events are in order if you look at the top of each Photo View item in relationship to the top of the page (not in relationship to each other). Said another way, if your browser’s address bar is the North Pole, all the Photo View items are in order by the earlier start dates being “more north” than later events.

These 2 screenshots may be of further help:
- 1, 2, 3
- 4, 5, 6, 7, 8, 9, 10, 11
I hope this clears things up. Please let me know if you are experiencing something different.

If you’d like to see the sorting script improved, feel free to suggest it as an enhancement at our plugins’ UserVoice page.

This allows others who are interested in that feature to easily voice their support. We frequently review suggestions there to find out which ones are popular, then we implement as many of them as we can.

If you’re wanting Photo View’s sorting or grid/layout customized for your site, I’d guess any customization would need to be done via JavaScript, not CSS. If you need some coding help, you may want to ask your developer or reference our list of known customizers.

Thanks
Courtney 🙂
June 7, 2018 at 1:28 pm in reply to: Nonprofit Partnership Program #1548816

Courtney
Member

Hey Dawn

Can you share your organization’s name? We didn’t find your own name in our records.

June 7, 2018 at 5:04 am in reply to: css to change the nav links and title tags #1548270

Courtney
Member

This reply is private.

June 7, 2018 at 4:01 am in reply to: Events Calendar Pro Not Responsive #1548233

Courtney
Member

Hello Tam

Oh that doesn’t look good. So sorry this is happening. I am guessing this is a theme conflict, but need some help testing that theory.

Can you start by going through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/? I am wondering if you might have a plugin or theme conflict.

We recommend conducting these tests on a staging server (https://theeventscalendar.com/knowledgebase/creating-using-wordpress-staging-site/).

If you are unable to do so, please install the Health Check plugin so that you can effectively disable all plugins without website visitors noticing any changes. See https://make.wordpress.org/support/handbook/appendix/troubleshooting-using-the-health-check/#troubleshooting for how to do this.

Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists.

Also, double check for any other updates available (Dashboard » Updates).

Please send in your System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info/ as well after your tests so that we can better diagnose the issues you are having.

Please let me know if the issue still persists after these tests.

Thanks
Courtney 🙂

June 6, 2018 at 2:50 pm in reply to: Using tags in shortcodes #1547910

Courtney
Member

Hi Carson

We do offer Calendar View Shortcodes https://theeventscalendar.com/knowledgebase/embedding-calendar-views-tribe_events-shortcode/ and Widget Shortcodes https://theeventscalendar.com/knowledgebase/pro-widget-shortcodes/ for Events Calendar Pro https://theeventscalendar.com/product/wordpress-events-calendar-pro/

We have a few other shortcodes for things such as single events https://theeventscalendar.com/knowledgebase/embedding-single-events-tribe_event_inline-shortcode/

I’m not sure I follow the tag question. You can see the shortcodes that use tags on the Widget Shortcodes page.

What do you mean by primary shortcode?

Thanks
Courtney 🙂
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