Courtney

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Viewing 15 posts - 5,221 through 5,235 (of 5,607 total)
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  • Courtney
    Member

    Hi Jason

    https://theeventscalendar.com/knowledgebase/pro-additional-fields/ might help you figure some of these out.

    Moving page elements around can be done. It takes some coding skills. We refer people to our Themer’s Guide.

    Is there anything else I can help you with?

    Thanks again
    Courtney ๐Ÿ™‚

    in reply to: Dates being set to 1970 on import #1266549
    Courtney
    Member

    Absolutely! We definitely will let you know as soon as this is available.

    in reply to: Text shows as single columns in admin #1266548
    Courtney
    Member

    Thanks Bobby. Glad that was an easy fix!

    in reply to: Hiding related events in a single entry #1266547
    Courtney
    Member

    Hi Brett

    I do see the related posts there now. Based upon the css code, it looks to be created by Jetpack. See https://jetpack.com/support/related-posts/ for help turning those off.

    Thanks!
    Courtney ๐Ÿ™‚

    in reply to: Bought wrong plugin #1266543
    Courtney
    Member

    Hello

    To get this cleared up, please contact support /at/ theeventscalendar /dot/ com.

    Thank you!
    Courtney ๐Ÿ™‚

    in reply to: Weekly events showing up everyday #1266538
    Courtney
    Member

    Hi Shawn

    I’m sorry that is happening. That definitely isn’t how it is expected to display.

    It looks like your version of WordPress is out of date. Can you run all updates for your site? WordPress, Themes, and Plugins.

    If the issue persists, see our Testing for Conflicts guide.

    And finally, when you respond, can you do so privately and include your System Info? That will help us narrow down further issues.

    Thanks,
    Courtney ๐Ÿ™‚

    in reply to: Map Display Defect #1266533
    Courtney
    Member

    Hello Francis

    Can you add the following code to your child theme, or in Appearance ยป Customize ยป Additional CSS?


    .tribe-events-venue-map {
    width: 100% !important;
    }

    Let me know if that fixes it for you.

    Thanks,
    Courtney ๐Ÿ™‚

    Courtney
    Member

    Hi John

    I’m sorry that is happening to you. It sounds frustrating for sure.

    Can you send along your System Info? This can be a private reply.

    Also, have you gone through the Testing for Conflicts guide? I’m curious if this happens when no other plugins are active. Lastly, if this also happens while using a default WordPress theme, such as Twenty Seventeen.

    let me know if the issue persists after conflict testing.

    Thanks
    Courtney ๐Ÿ™‚

    Courtney
    Member

    Hi Joshua

    When you scroll down below the body of the event post, and just beneath the time of the event, do you see a button to “Schedule Multiple Events”? You can see a preview of it in our guide to Using Recurring Events.

    Also, can you send back your System Info? This can be a private reply as well.

    Thanks,
    Courtney ๐Ÿ™‚

    in reply to: Events Calendar and WP Touch Compatibility #1266515
    Courtney
    Member

    Hi Thad

    Unfortunately, the situation has not changed.

    Is there anything else I can help you with?

    Thanks,
    Courtney

    in reply to: Remove date field from top of events page #1266513
    Courtney
    Member

    Hi Molly

    Can you add the following code to your child theme, or in Appearance ยป Customize ยป Additional CSS?


    #tribe-events-bar .tribe-bar-filters {display: none !important;}

    Let me know if that works for you.

    Thanks,
    Courtney ๐Ÿ™‚

    in reply to: Hiding related events in a single entry #1266343
    Courtney
    Member

    Glad to have helped Brett.

    Let us know if you run into issues again.

    Thanks,
    Courtney ๐Ÿ™‚

    in reply to: Free version won’t install #1266342
    Courtney
    Member

    Hmm, this is an odd situation Maria.

    Can you deactivate and delete Events Calendar Pro? The only thing you’ll lose in this is just needing to re-enter your license. All your data would remain.

    Does The Events Calendar show as deactivated, or is it just not showing as installed? If you see it installed, activate it before redownloading Events Calendar Pro.

    If you do not see The Events Calendar (free) in your plugins, you’ll have to delete it manually I’m afraid. This means logging in to your web server, going to your site’s files, viewing wp-content folder, then plugins, and then The Events Calendar and manually deleting that folder. To readd the plugin to your site, go back to the WP Admin Dashboard, Plugins, Add.

    Looking forward to getting this resolved.

    Thanks,
    Courtney

    in reply to: Conflict with Avada #1266333
    Courtney
    Member

    Hi Steve

    I’m sorry to hear that. I hope we can get this worked out.

    Avada really strives to incorporate The Events Calendar. It may be worth reaching out to them to see if they have any known conflicts. I would venture to guess many people use Yoast and The Events Calendar with their theme, but far less are using WP Job Manager.

    Can you see what happens if all 3 plugins are active but using a default WordPress theme, per our Testing for Conflicts guide?

    Thanks,
    Courtney

    in reply to: Making events title on homepage bigger/bolder #1266331
    Courtney
    Member

    Hi Paul

    I’d suggest reaching out to your theme developer to narrow that one widget title down. The title there is being set by your theme, not by our plugin. I’m sorry I don’t have a better solution to offer.

    Thanks,
    Courtney

Viewing 15 posts - 5,221 through 5,235 (of 5,607 total)