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April 28, 2017 at 4:40 am in reply to: Buy one licenses upgadre later #1275704

Courtney
Member

Happy to help Amaury 🙂

April 27, 2017 at 11:50 am in reply to: Social Event Sign Up #1275389

Courtney
Member

Sorry about that last response Jeremy. My mistake

So the additional fields functionality only comes with the Event Tickets Plus plugin. You do not need to active an ecommerce plugin for the additional fields option to display.

Thanks
Courtney

April 27, 2017 at 11:29 am in reply to: Calendar not responding after site move #1275375

Courtney
Member

This reply is private.

April 27, 2017 at 11:20 am in reply to: How to Control Title Bar on Event Page #1275369

Courtney
Member

Hi Christine

Sorry about that. It looks like your permalinks might be the issue here. You can learn more about them and how to fix it at
https://theeventscalendar.com/knowledgebase/permalinks-best-practices/.

I hope this resolves the issue.

Thanks
Courtney

April 27, 2017 at 11:07 am in reply to: Info Box on Events Page not Large Enough. #1275365

Courtney
Member

Ah, now I can see what you mean Dave 🙂

Can you test how your page looks when you change these settings: Events » Settings » Display » Default stylesheet used for events templates & Events template.

I’m not sure if these will resolve the issue, but am hoping it does.

Thanks
Courtney 🙂

April 27, 2017 at 10:57 am in reply to: Buy one licenses upgadre later #1275361

Courtney
Member

Yes Amaury 🙂

April 27, 2017 at 10:56 am in reply to: This event has passed #1275360

Courtney
Member

Thanks Michael

I hope they have a solution. We’d love to have the solution here in case anyone else using this theme has the same situation.

Courtney

April 27, 2017 at 10:55 am in reply to: Display in Dashboard Wonky #1275359

Courtney
Member

Great Casper – thanks!

April 27, 2017 at 10:39 am in reply to: Site License #1275353

Courtney
Member

Hi Clive

Unfortunately that looks to be the case 🙁

I have escalate this bug report, and hope to see it in an upcoming maintenance release. I know it won’t make the release due out in about a week, but should be out soon.

Thanks
Courtney

April 27, 2017 at 10:33 am in reply to: Remove Google Maps Display Option #1275349

Courtney
Member

Thanks Gary!

April 27, 2017 at 10:32 am in reply to: How to Control Title Bar on Event Page #1275348

Courtney
Member

This reply is private.

April 27, 2017 at 10:27 am in reply to: Tax Exempt Form and Billing Questions #1275345

Courtney
Member

Hi Jennifer

We’d be happy to help sort that out for you.

Please send an email containing the information above to support [at] theeventscalendar [.] com.

Thanks,
Courtney 🙂

April 27, 2017 at 10:05 am in reply to: Buy one licenses upgadre later #1275335

Courtney
Member

Hi Amaury

You are able to get a prorated upgrade price by emailing support when you are ready.

support [at] theeventscalendar [.] com.

Is there anything else I can help you with?

Thanks
Courtney 🙂

April 27, 2017 at 8:33 am in reply to: Subscription Renewal #1275220

Courtney
Member

Hi Mike

We’d be happy to help sort that out for you.

Please send an email to support [at] theeventscalendar [.] com. Please include your order number, a copy of your confirmation email, or the payment method (Stripe or PayPal) and transaction ID?

Thanks
Courtney 🙂

April 27, 2017 at 8:30 am in reply to: Sidebar appearing below instead of to the right of event content. #1275218

Courtney
Member

Hi Chris

Does this happen when you change to a default theme, such as Twenty Seventeen? See our Testing for Conflicts guide.

Also, can you test how your page looks when you change these settings: Events » Settings » Display » Default stylesheet used for events templates & Events template.

Let me know if either of those fix the issue.

Thanks
Courtney 🙂
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