[Courtney]

Glad it is working for you Dan 🙂

Do let us know if we can help you further.

Thanks
Courtney 🙂

[Courtney]

Hi Charles

I’ve pinged our payment support staff of this thread. Can you also send a message to them?

support [at] theeventscalendar [.] com

Thanks
Courtney 🙂

[Courtney]

Hello Joe

Can you send me your System Info as a private reply? There’s a chance that your theme may be modifying the location of our plugin settings.

Thanks
Courtney 🙂

[Courtney]

Sure Sunil

Themer’s Guide

Thanks
Courtney 🙂

[Courtney]

Thanks Uwe

A quick way to know if it is an Avada issue is to quickly revert to a default WordPress theme and see if the same issue occurs. Can you let me know if that is the case?

Thanks
Courtney 🙂

[Courtney]

Hi Mike

You can see what our Using One License for Live and Dev Sites covers for staging site.

If your staging site doesn’t fit those requirements, you can walk through the steps on Moving Your License Key.

Is there anything else I can help you with?

Thanks
Courtney 🙂

[Courtney]

Hi Gordon

Can you send me a screenshot of the download you’ve received?

Thanks
Courtney 🙂

[Courtney]

Hello Francois

Yes, Event Tickets Plus works independently of Events Calendar. You can use the free version with ET+.

You can use the tickets on a custom post type.

And payments can work with Woo & EDD.

Is there anything else I can help you with?

Thanks
Courtney 🙂

[Courtney]

Hello Gordy

You may only need the personal license, which covers just 1 site. Please send an email to support [at] theeventscalendar [.] com to downgrade the number of sites on your license.

Thanks
Courtney 🙂

[Courtney]

Hello Kari

Sorry for the confusion.  You should’ve received an email containing a link to download Events Calendar Pro and the license key.

Can you go to My Account » Downloads and download the Events Calendar Pro plugin.  You’ll need to keep the free The Events Calendar plugin active as well.

Then get your license key, and go to Events » Settings » Licenses to enter it.

It looks like you tried to do this, but in the Event Aggregator field instead.

Let me know if this works now.

Thanks
Courtney 🙂

[Courtney]

Hi Suzanne

I’m sorry this happened. Your email should’ve contained a link to download the .zip file. You can still download the plugin from My Account » Downlaods.

Let me know if this works for you.

Thanks
Courtney 🙂

[Courtney]

Hi Kelly

We’d be happy to help sort that out for you.

Please send an email to

support [at] theeventscalendar [.] com

Please include your order number, a copy of your confirmation email, or the payment method (Stripe or PayPal) and transaction ID?

Thanks
Courtney 🙂

[Courtney]

Hi Paul

Thanks so much for getting in touch! I’m afraid that we’re not equipped to provide technical support for current plugin users here in our pre-sales forum. We’d be more than happy to assist you at one of the following locations:

• If you’re using one or more of our free plugins such as The Events Calendar and Event Tickets, you can request assistance on the WordPress.org support forum for the affected product.
• If you’re a current license holder for one of our premium offerings, please log in to your account and submit a post to the appropriate forum for the affected product.

If you can, please take the time to confirm in your post that you’ve run through our Testing for Conflicts steps prior to contacting us–this will save us a step and help us to get your issue resolved that much quicker! 🙂

Thanks again, and we’ll see you in the forums!
Courtney 🙂

[Courtney]

Hello Gilles

I see 2 different licenses on your account for Event Aggregator. Can you verify that your current license is activated on your site? My Account » Licenses.

Thanks
Courtney 🙂

[Courtney]

Hello Pim

Unfortunately, the only way we have to set ticket prices is using Event Tickets Plus.

Is there anything else I can help you with?

Thanks
Courtney 🙂

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