[Courtney]

Hi David

I’m sorry that is happening. Can you go to Events » Settings » Licenses? I don’t see your license active on a domain yet. If you need to enter the license, you can find it at My Account » Licenses https://theeventscalendar.com/license-keys.

After validating the license, check WordPress Dashboard » Updates again.

I hope this works.

Thanks
Courtney 🙂

[Courtney]

Thanks for letting us know Andy
Courtney 🙂

[Courtney]

Hi Heather

$89 is for the year. Ongoing updates and access to support will require a renewal annually. Often we offer a little more than a 10% discount for renewals.

Is there anything else I can help you with?

Thanks
Courtney 🙂

[Courtney]

Hi Sarah

First, thank you for being very clear in what you’ve tried. That is so helpful!

Now to adjust your date display 🙂

WordPress specifies the way to call for the day of the week at https://codex.wordpress.org/Formatting_Date_and_Time.

The method to include this will be:

l, F j

You’ll want to go to Events » Settings » Display » Date without year to enter this.

Can you let me know if this works for you?

Thanks
Courtney 🙂

[Courtney]

Sorry about that Karen. Our feature request is at https://tribe.uservoice.com/.

Courtney

[Courtney]

Great Sybille 🙂 Glad it worked

[Courtney]

Hi Mitchell

We received a couple more reports on the same issue, so we started an investigation to see what’s going on. We couldn’t still reproduce this on our end, and it could be just a temporary issue with the license validation server not being available.

For now, Can you just try to input the license again (wait a few seconds when you paste it) and see if it’s valid, and then ‘Save Changes’? After saving changes is the license correctly saved? If that’s the case can you please re-check if now the imports work?

We’ll be back to you as soon as we have something on to share. In the meantime if you could run the test above and let me know about it, it will be great ?

Thanks for the patience while we work on this!
Courtney

[Courtney]

Thanks Johan, I’ll be able to look into this further with the System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info/ and a link to view your site.

[Courtney]

Thanks Titus 😀 Really glad you got a quick solution!

[Courtney]

Thanks Mary kay

Can you confirm if this is the venue?

If so, you can modify it by going to Events » Venues. Does “Raleigh 1” appear there? Under the venue name is an edit button to modify it.

If this isn’t the issue, can you edit the single event you sent me and show me a screenshot of where this appears there?

Thanks
Courtney 🙂

[Courtney]

Happy to help 🙂

[Courtney]

Hi Steve

Event Aggregator’s license is a bit unique. It doesn’t matter how many domains (or in your case, sub-sites) that the license is activated on. EA’s license is based upon how many times the query is run to import events.

Does that make sense?

So your license level should focus instead on how many import queries you anticipate being run. Remember, we count not based upon single events being imported, but how many times a user schedules or runs an import session.

Is there anything else I can help you with?

Thanks
Courtney 🙂

[Courtney]

Hi Sybille

You can walk through the steps on Moving Your License Key to transfer the license key.

Did you want to also move the data to a new site? If so, you’d go to the WordPress admin dashboard, Tools » Export and then when your new site is set up, you can go to Tools » Import.

Does that help? Is there anything else I can do?

Thanks
Courtney 🙂

[Courtney]

Hi Adrien

That is very odd. I’m sorry that started to happen to you.

Can you check a few things out for me?

1. Send us a private reply with your System Info.

2. Run through our Testing for Conflicts guide. I wonder if there is a plugin conflict suddenly happening???

3. Confirm that your license is active by comparing it to what displays in My Account » Licenses.

I hope we can get this resolved quickly.

Thanks
Courtney 🙂

[Courtney]

Hi there!

Thanks so much for getting in touch! I’m afraid that we’re not equipped to provide technical support for current plugin users here in our pre-sales forum. We’d be more than happy to assist you at one of the following locations:

• If you’re using one or more of our free plugins such as The Events Calendar and Event Tickets, you can request assistance on the WordPress.org support forum for the affected product.
• If you’re a current license holder for one of our premium offerings, please log in to your account and submit a post to the appropriate forum for the affected product.

If you can, please take the time to confirm in your post that you’ve run through our Testing for Conflicts steps prior to contacting us–this will save us a step and help us to get your issue resolved that much quicker! 🙂

Thanks again, and we’ll see you in the forums!

[Author]

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