Event agregator asking me to buy licence

[Mohamed Anis Ben Tili]

Hello,

I have the event agregator licence and the key is linked to the site, I have 83 planned imports but when I try to add an import, it asks me to buy it.

[Courtney]

Hi Adrien

That is very odd. I’m sorry that started to happen to you.

Can you check a few things out for me?

1. Send us a private reply with your System Info.

2. Run through our Testing for Conflicts guide. I wonder if there is a plugin conflict suddenly happening???

3. Confirm that your license is active by comparing it to what displays in My Account » Licenses.

I hope we can get this resolved quickly.

Thanks
Courtney 🙂

[Mohamed Anis Ben Tili]

This reply is private.

[Nico]

Hi Adrien,

Thanks for sending the system information over! We received a couple more reports on the same issue, so we started an investigation to see what’s going on. I couldn’t still reproduce this on my end, and it could be just a temporary issue with the license validation server not being available.

For now, Can you just try to input the license again (wait a few seconds when you paste it) and see if it’s valid, and then ‘Save Changes’? After saving changes is the license correctly saved? If that’s the case can you please re-check if now the imports work?

I’ll be back to you as soon as I have something on to share. In the meantime if you could run the test above and let me know about it, it will be great 🙂

Thanks for the patience while we work on this!
Best,
Nico

[Mohamed Anis Ben Tili]

Hello,

Removing the licence from both the site and theeventcalendar account is the 1st thing I tried before starting this thread 🙂

[Mohamed Anis Ben Tili]

Sorry I answered before I checked, it’s working fine now.

Thank You.

[Nico]

Thanks you very much for confirming Adrien 🙂

I’ll keep this thread open until we can conclude this issue is definitively fixed. If it fails again, please let us know about it.

Best,
Nico

[Mohamed Anis Ben Tili]

Hello Nico,

It did happen again, let me know if there is anything I can do to help.

[Mollean]

I’m having the same issue.

[Nico]

Thanks for the feedback and sorry for the hassle once again 🙁

We are not sure what’s going on and at the moment we are unable to reproduce / isolate the issue. For now we are working on adding better error catching to get some feedback on the process that’s failing.

This thread is attached to the bug ticket in our internal system and we will give you a heads-up when a fix is place for you to confirm it’s working.

Also, for most folks re-saving licenses worked, so you can try that as a temporary workaround.

Thanks,
Nico

[Nico]

Hey,

Just wanted to share with you that a new maintenance release is out, containing a fix for this issue ?

These are the improvements shipped for Events Aggregator this release:

• Fix – Avoid Event Aggregator previews or scheduled imports being marked as failures.
• Fix – Fixed an issue that would sometimes render Event Aggregator options invalid even with a valid license.
• Fix – Fixed an issues where Event Aggregator scheduled imports could not run other than manually.
• Tweak – Improve Event Aggregator message regarding Facebook token expiration.
• Tweak – Support importing from URLs (Event Aggregator) where the protocol hasn’t been specified by defaulting to HTTP.
• Tweak – Added filter: tribe_aggregator_meta_source to filter the Event Aggregator import source.
• Tweak – Added filter: tribe_events_linked_post_meta_values_{$current_linked_post_meta_key} for filtering the array of values retrieved for a specific linked post meta field.

Find out more about this release → https://theeventscalendar.com/maintenance-release-week-21-august-2017/

Please update the plugins and let us know if the fix works for you,
Cheers,
Nico

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts