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June 28, 2017 at 6:51 am in reply to: Buy Now Button not working #1310112

Courtney
Member

Hello Craig

Hello

Can you start by going through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/? I am wondering if you might have a plugin or theme conflict. Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists. Also, double check for any other updates available (Dashboard » Updates).

Please let me know if the issue still persists on https://www.painty.co.uk/events/ after these tests.

Thanks
Courtney 🙂

June 28, 2017 at 6:45 am in reply to: Event Aggregator – Facebook Events #1310108

Courtney
Member

Hello Brent

Event Aggregator will work with any PUBLIC page or group in Facebook.

Is there anything else I can help you with?

Thanks
Courtney 🙂

June 28, 2017 at 6:40 am in reply to: Month view in week view #1310099

Courtney
Member

Hello William

You can see our weekly event view on our demo site: http://wpshindig.com/events/week/. You could use this view with Events Calendar Pro.

We do offer Calendar View Shortcodes and Widget Shortcodes that can be set to display the weekly calendar in other locations on your site besides the main calendar page.

Is there anything else I can help you with?

Thanks
Courtney 🙂

June 28, 2017 at 6:31 am in reply to: Confused About What to Buy #1310093
Courtney
Member
Hello Yehuda

First, you can apply for our non-profit discount by completing the form at https://theeventscalendar.com/apply-for-npp. If you qualify, it could include Events Calendar Pro and Event Tickets Plus.
```
⚠️Please Note: Licenses granted through this program do not include access to support. 
If you need in-depth support, 
please consider purchasing a regular license.
```
Our plugins do work with Beaver Builder typically. Exceptions are when users may have some very unique custom php & css code in their child theme. It can certainly be resolved though.

Additional form input is part of the Event Tickets Plus plugin.

Event Aggregator is our way to import multiple sources of data, including other sites using The Events Calendars or even Google Calendar. That is a $89 license, renewing annually.

Creating an alternative message might be delving into custom coding that could exceed our Scope of Support / Terms. However the Themer’s Guide is a good place to start learning how to do your own custom overrides.

That said, you can give this a test yourself by searching for something on http://wpshindig.com/events (our demo site)

Short code support is provided with Events Calendar Pro. It will work in most of the Beaver Builder modules, though I haven’t tested it against things like sliders.

Is there anything else I can help you with?

Thanks
Courtney 🙂
June 28, 2017 at 6:18 am in reply to: What do I need to sell tickets? #1310078

Courtney
Member

Hello

After installing Event Tickets and Event Tickets Plus (both are needed), you will also need to install an e-commerce plugin. We currently support WooCommerce or Easy Digital Downloads. Read more about each option’s features and payment gateways.

The screenshot is an accurate reflection of an event/post/page that displays multiple tickets at the same time.

Adding multiple price points based upon quantity could become more tricky. I believe it would be possible with some customizations, but would be beyond our typical Scope of Support / Terms.

Is there anything else I can do to help you?

Thanks
Courtney 🙂

June 28, 2017 at 6:11 am in reply to: Paid "Community Events" with Free "Events Calendar" #1310070

Courtney
Member

Hello Malcolm

The main thing to be aware of is that for users to create recurring events, Events Calendar Pro would be needed as well. Otherwise, there is no drawback to only having Community Events and The Events Calendars installed.

Is there anything else I can help you with?

Thanks
Courtney 🙂

June 28, 2017 at 5:57 am in reply to: Event Tickets Plus #1310060

Courtney
Member

Hello Moran

You can try out Event Tickets for free. It is needed to run Event Tickets Plus.

The main difference between the two is that Event Tickets Plus also required that you configure an e-commerce plugin. We currently support WooCommerce or Easy Digital Downloads.
Read more about each option’s features and payment gateways.

After enabling your e-commerce, you will be able to take advantage of selling tickets and creating custom fields on your ticket sales forms.

Is there anything else I can help you with?

Thanks
Courtney 🙂

June 27, 2017 at 12:31 pm in reply to: Padding on Single event #1309512

Courtney
Member

Hello Daniel

Can you add the following code to your child theme, or in Appearance » Customize » Additional CSS?
#tribe-events-content { margin: 2.5rem; }

Can you let me know if this works for you?

Thanks
Courtney 🙂

June 27, 2017 at 12:24 pm in reply to: using on pantheon.io #1309478

Courtney
Member

Hello Phillip

In Using One License for Live and Dev Sites https://theeventscalendar.com/knowledgebase/using-one-license-live-dev-sites/, we do specify which domain structures that we currently support for staging sites.

If your site doesn’t match the criteria, you can still use the plugin. You will need to manually run updates, the license may not register (or you could register it there while building and later Move Your License Key https://theeventscalendar.com/knowledgebase/moving-your-license-keys/. If you need to contact support during that time, please manually send in your System Info.

Is there anything else I can help you with?

Thanks
Courtney :)j

June 27, 2017 at 12:10 pm in reply to: Amount and RSVP #1309424

Courtney
Member

Hi there!

Thanks so much for getting in touch! I’m afraid that we’re not equipped to provide technical support for current plugin users here in our pre-sales forum. We’d be more than happy to assist you at one of the following locations:

• If you’re using one or more of our free plugins such as The Events Calendar and Event Tickets, you can request assistance on the WordPress.org support forum for the affected product.
• If you’re a current license holder for one of our premium offerings, please log in to your account and submit a post to the appropriate forum for the affected product. Please include your System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info/ so we can better help you.

If you can, please take the time to confirm in your post that you’ve run through our Testing for Conflicts steps prior to contacting us–this will save us a step and help us to get your issue resolved that much quicker! 🙂

Thanks again, and we’ll see you in the forums!

June 27, 2017 at 12:05 pm in reply to: Step By Step? #1309403

Courtney
Member

Hello Jill

The best place to start is at https://theeventscalendar.com/knowledgebase/new-user-primer-event-tickets/.

Let me know if you need further help.

Thanks
Courtney 🙂

June 27, 2017 at 11:41 am in reply to: Community Events #1309295

Courtney
Member

Hello Diana

When you tested with other themes, were any of them default themes, such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/?

Also, when you disable all other plugins except those created by Modern Tribe, did you get the same results?

For more help – see:Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/. Also, double check for any other updates available (Dashboard » Updates).

Please let me know if the issue still persists after these tests.

Thanks
Courtney 🙂

June 27, 2017 at 11:34 am in reply to: RSS #1309273

Courtney
Member

Hi Marie – I’m glad you managed to find it working. Let us know if there’s anything else we can help with!

Thanks
Courtney 🙂

June 27, 2017 at 11:20 am in reply to: How to add country? #1309238

Courtney
Member

Hi there!

Thanks so much for getting in touch! I’m afraid that we’re not equipped to provide technical support for current plugin users here in our pre-sales forum. We’d be more than happy to assist you at one of the following locations:

• If you’re using one or more of our free plugins such as The Events Calendar and Event Tickets, you can request assistance on the WordPress.org support forum for the affected product.
• If you’re a current license holder for one of our premium offerings, please log in to your account and submit a post to the appropriate forum for the affected product. Please include your System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info/ so we can better help you.

If you can, please take the time to confirm in your post that you’ve run through our Testing for Conflicts steps prior to contacting us–this will save us a step and help us to get your issue resolved that much quicker! 🙂

Thanks again, and we’ll see you in the forums!

June 27, 2017 at 11:15 am in reply to: Not an RSS feed anymore? #1309213
Courtney
Member
Hello Gary

I am seeing the following error message:
```
Warning: Cannot modify header information - headers already sent by (output started at /homepages/38/d200775813/htdocs/inventtolearn/wp-content/themes/responsive/core/includes/functions-admin.php:109) in /homepages/38/d200775813/htdocs/inventtolearn/wp-includes/pluggable.php on line 1210
```
That would lead me to believe you have a theme conflict. Can you test with Twenty Seventeen https://wordpress.org/themes/twentyseventeen/ or another default WordPress theme to see if you can access the RSS feed that way?

For more help, see our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/? Also, double check for any other updates available (Dashboard » Updates).

Please let me know if the issue still persists after these tests.

Thanks
Courtney 🙂
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