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August 22, 2018 at 6:52 am in reply to: API Key for Event Tickets Plus #1602950

Courtney
Member

Thanks David. So sorry it took a while to get this addressed. I’m glad you’ve gotten is fixed.

Thanks
Courtney 🙂

August 22, 2018 at 6:46 am in reply to: Pricing #1602944

Courtney
Member

Hi Thomas

Our licenses are annual renewals. This furthers the development of the plugin and provides you with ongoing support. We ship maintenance releases for bugs and security every 2-3 weeks and add new features about every 5-6 weeks.

The plugins will continue to work when your license expires, but no further updates or support will be available.

Is there anything else I can help you with?

Thanks
Courtney 🙂

August 22, 2018 at 5:56 am in reply to: Refund Request #1602905
Courtney
Member
Hi Alyson

I am so sorry you weren’t getting the look you want. A few tips to help you carry this further include:
1. Start by modifying what you can at Appearance » Customize » The Events Calendar.. Learn more about the WordPress Customizer at https://theeventscalendar.com/knowledgebase/wordpress-customizer/
2. You can add additional settings to Appearance » Customize » The Events Calendar. by installing our Customize Calendar extension https://theeventscalendar.com/extensions/calendar-customizer/.
3. We generally don’t recommend that you change the theme or plugin’s CSS files directly, as they will be overwritten. To avoid this, follow the steps outlined in Themer’s Guide
4. Use overriding CSS files, or add CSS to your site using Appearance » Customize » Additional CSS.. See Changing Fonts and Colors https://theeventscalendar.com/knowledgebase/changing-fonts-and-colours/ for more tips.
5. Use !important before a semicolon to override every css rule. It’s a brute force method, but works for quick fixes.
6. Please check out this Customizing WordPress #2 – Using Chrome Developers Tools YouTube video in addition to our Using Chrome Developer Tools tutorial on how to easily make changes using CSS.
We also recommend testing how these changes work with other themes. Not all themes are created equally, and some aren’t coded in a way that makes it easy for you to adjust the look of our plugin on your site. Please see how your site looks using Twenty Seventeen https://wordpress.org/themes/twentyseventeen/.

Please follow our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/.

You might find your plugin conflict quickly by using Plugin Detective https://wordpress.org/plugins/plugin-detective/.

We recommend conducting these tests on a staging server (https://theeventscalendar.com/knowledgebase/creating-using-wordpress-staging-site/).

If you are unable to do so, please install the Health Check plugin so that you can effectively disable all plugins without website visitors noticing any changes. See https://make.wordpress.org/support/handbook/appendix/troubleshooting-using-the-health-check/#troubleshooting for how to do this.

Please share or reshare in your System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info/ as well after your tests so that we can better diagnose the issues you are having.

Per our Scope of Support / Terms, a team member will respond to you on average within 24-48 hours here, where you’ve reached us.

I see that you haven’t submitted any previous requests for support. I wanted to check that we addressed your requests.

We do offer 30 day refunds if you find the plugin does not meet your needs. It’s just a matter of submitting a refund request form at https://theeventscalendar.com/knowledgebase/refund-policy/.

Thanks
Courtney 🙂
August 21, 2018 at 11:42 am in reply to: Events Calendar Pro charity #1602417

Courtney
Member

Hi Melanie

It looks like you might not have installed Events Calendar Pro yet.

Can you go to My Account » Downloads https://theeventscalendar.com/my-account/downloads/ and download the Events Calendar Pro plugin. Head over to Plugins » Installed Plugins » Add New next and select the Upload Plugin at the top of the screen. This should be a .zip file. If your browser has unzipped the file automatically, please check your browser settings to alter that and try downloading again.

You’ll need to keep the free The Events Calendar https://theeventscalendar.com/product/wordpress-events-calendar plugin active as well. Go to Plugins » Add New » Upload Plugin. Then activate your plugin.

After that, get your license key https://theeventscalendar.com/license-keys/, and go to Events » Settings » Licenses to enter it (though very likely it’s already entered when you activate your plugin).

https://theeventscalendar.com/knowledgebase/pro-recurring-events/ is our tutorial on using recurring events.

Let me know if this works now.

Thanks
Courtney 🙂

August 21, 2018 at 11:31 am in reply to: Payment processor – Event Ticketing Plus #1602407

Courtney
Member

Hi Chris

Event Tickets Plus relies upon using other e-commerce plugins to handle payments. We currently support WooCommerce or Easy Digital Downloads.Read more about each option’s features and payment gateways.

You can see if either of those options work with Paycertify.

Thanks
Courtney 🙂

August 21, 2018 at 11:22 am in reply to: Embed Multiple Calendars #1602405

Courtney
Member

I’ll ping our Loxi team again.

Thanks
Courtney 🙂

August 21, 2018 at 11:16 am in reply to: Visual Editor stopped working #1602395

Courtney
Member

Hi Nathaniel

It shouldn’t matter. On staging, did you drop down to only using a default theme, like Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and only The Events Calendar related plugins?

Thanks
Courtney 🙂

August 21, 2018 at 11:03 am in reply to: Reoccuring events #1602383

Courtney
Member

Hi John

We do offer 30 day refunds if you find the plugin does not meet your needs. It’s just a matter of submitting a refund request form at https://theeventscalendar.com/knowledgebase/refund-policy/.

Thanks
Courtney 🙂

August 21, 2018 at 10:39 am in reply to: Need a refund #1602361

Courtney
Member

Hi Omar

You’ll need to submit your request at the form for the refunds representative to handle.

Thanks!
Courtney 🙂

August 21, 2018 at 10:31 am in reply to: Request Refund – Event Calendar Pro #1602356

Courtney
Member

Hey Becca

I shared how to run through conflicts testing on https://theeventscalendar.com/support/forums/topic/phone-number-to-call/ but didn’t get a response. What happens when you disable all other plugins and use a default theme?

Did you follow the steps above to install the plugin?

Thanks
Courtney 🙂

August 21, 2018 at 10:20 am in reply to: Non-Profit Pricing? #1602348
Courtney
Member
Hi Brett

You can apply for our non-profit discount by completing the form at https://theeventscalendar.com/apply-for-npp.
```
⚠️Please Note: Licenses granted through this program do not include access to support. 
If you need in-depth support, 
please consider purchasing a regular license.
```
Is there anything else I can help you with?

Thanks
Courtney 🙂
August 21, 2018 at 10:17 am in reply to: My license key isn’t working #1602346

Courtney
Member

Hi there Jo

So sorry for the confusion. We sent an email containing a link to download Events Calendar Pro and the license key.

Can you go to My Account » Downloads https://theeventscalendar.com/my-account/downloads/ and download the Events Calendar Pro plugin. Head over to Plugins » Installed Plugins » Add New next and select the Upload Plugin at the top of the screen. This should be a .zip file. If your browser has unzipped the file automatically, please check your browser settings to alter that and try downloading again.

You’ll need to keep the free The Events Calendar https://theeventscalendar.com/product/wordpress-events-calendar plugin active as well. Go to Plugins » Add New » Upload Plugin. Then activate your plugin.

After that, get your license key https://theeventscalendar.com/license-keys/, and go to Events » Settings » Licenses to enter it (though very likely it’s already entered when you activate your plugin).

It looks like you tried to do this, but in the Event Aggregator field instead.

Let me know if this works now.

Thanks
Courtney 🙂

August 21, 2018 at 10:15 am in reply to: License Key Error #1602343

Courtney
Member

Hi James

So sorry for the confusion. We sent an email containing a link to download Events Calendar Pro and the license key.

Can you go to My Account » Downloads https://theeventscalendar.com/my-account/downloads/ and download the Events Calendar Pro plugin. Head over to Plugins » Installed Plugins » Add New next and select the Upload Plugin at the top of the screen. This should be a .zip file. If your browser has unzipped the file automatically, please check your browser settings to alter that and try downloading again.

You’ll need to keep the free The Events Calendar https://theeventscalendar.com/product/wordpress-events-calendar plugin active as well. Go to Plugins » Add New » Upload Plugin. Then activate your plugin.

After that, get your license key https://theeventscalendar.com/license-keys/, and go to Events » Settings » Licenses to enter it (though very likely it’s already entered when you activate your plugin).

It looks like you tried to do this, but in the Event Aggregator field instead.

Let me know if this works now.

Thanks
Courtney 🙂

August 21, 2018 at 10:12 am in reply to: Trial #1602331
Courtney
Member
Hi Jason

We do not have a trial program for any of our plugins. However, you can see for a demo of the front end of our products. Check it out at WP Shindig Demo Site https://wpshindig.com/events/.

Read more at: Do you have a demo, examples I can see, or trial licenses?

I’d suggest trying out a .CSV manual import, which is free inside The Events Calendar (also free).

We have some example CSV files you can use to test this out. https://theeventscalendar.com/knowledgebase/csv-files-options-and-examples/.

The main difference is that with Event Aggregator, you will be able to set up a schedule for importing.

We do offer 30 day refunds if you find the plugin does not meet your needs. It’s just a matter of submitting a refund request form at https://theeventscalendar.com/knowledgebase/refund-policy/.

You can apply for our non-profit discount by completing the form at https://theeventscalendar.com/apply-for-npp. We might be able to work out a discount for your non-profit status.
```
⚠️Please Note: Licenses granted through this program do not include access to support. 
If you need in-depth support, 
please consider purchasing a regular license.
```
Is there anything else I can help you with?

Thanks
Courtney 🙂
August 21, 2018 at 9:09 am in reply to: Customization #1602192
Courtney
Member
Hey John

Our services team focuses mostly upon enterprise clients. For most requests, we suggest checking out Custom Development Support https://theeventscalendar.com/knowledgebase/custom-development/.

If you are up for some of the work yourself, here’s an overview of our customization tips:
1. Start by modifying what you can at Appearance » Customize » The Events Calendar.. Learn more about the WordPress Customizer at https://theeventscalendar.com/knowledgebase/wordpress-customizer/
2. You can add additional settings to Appearance » Customize » The Events Calendar. by installing our Customize Calendar extension https://theeventscalendar.com/extensions/calendar-customizer/.
3. We generally don’t recommend that you change the theme or plugin’s CSS files directly, as they will be overwritten. To avoid this, follow the steps outlined in Themer’s Guide
4. Use overriding CSS files, or add CSS to your site using Appearance » Customize » Additional CSS.. See Changing Fonts and Colors https://theeventscalendar.com/knowledgebase/changing-fonts-and-colours/ for more tips.
5. Use !important before a semicolon to override every css rule. It’s a brute force method, but works for quick fixes.
6. Please check out this Customizing WordPress #2 – Using Chrome Developers Tools YouTube video in addition to our Using Chrome Developer Tools tutorial on how to easily make changes using CSS.
Is there anything else I can help you with?

Thanks
Courtney 🙂
Author

Posts

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