[Courtney]

Thanks Anna, do let us know if you need further help.

Thanks
Courtney 🙂

[Courtney]

Sure thing Joseph. Glad it’s all resolved now.

Thanks
Courtney 🙂

[Courtney]

Sure thing Mark. I do hope you will be able to get this resolved also with the theme that you prefer.

Thanks
Courtney 🙂

[Courtney]

Thanks again Joseph. Let us know if you need further help.

Thanks
Courtney 🙂

[Courtney]

Hello Jonathan

The fastest way to delete ALL events would be to use a 3rd party plugin: https://wordpress.org/plugins/bulk-delete/. It allows you to bulk delete custom post type, in this case, Events.

Please let me know how this goes for you.

I’m very sorry to hear about Google Events. Did you determine the cause of that?

Thanks
Courtney 🙂

[Courtney]

Hello David

We’d be happy to help sort that out for you.

Please send an email to support [at] theeventscalendar [.] com.

Thanks
Courtney 🙂

[Courtney]

Hi Luke

Can you start by going through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/?  I am wondering if you might have a plugin or theme conflict.  Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists. Also, double check for any other updates available (Dashboard » Updates). 

Please let me know if the issue still persists after these tests.

Also, can you send a private reply here of your System Info? It can help us further diagnose the issues.

Thanks
Courtney 🙂

[Courtney]

Hello Aaron

I’m very sorry we weren’t able to meet your needs.

It’s just a matter of submitting a refund request form at https://theeventscalendar.com/knowledgebase/refund-policy/.

Thanks
Courtney 🙂

[Courtney]

Hello Becky

Can you add the following code to your child theme, or in Appearance » Customize » Additional CSS?

#tribe-events-bar * {color: white !important;}
#tribe_events_filters_wrapper.tribe-events-filters-horizontal .tribe-events-filters-group-heading {font-size: 1.3rem; margin-top: -4px !important;}


The differences can be part of your theme’s settings. This code should help clear some of that up.

http://wpshindig.com/events/photo/ is an example of how this layout can be expected to appear. Where would you like the borders to appear?

Let me know if the provided code helps.

Thanks
Courtney 🙂

[Courtney]

Hello Nicole

I’m sorry this is happening. You’ll need to deactivate the plugin within your hosting server. You can do this via FTP, or if your web host provides access via a file manager from cPanel. http://www.wpbeginner.com/plugins/how-to-deactivate-all-plugins-when-not-able-to-access-wp-admin/ can help you with the FTP approach.

When you go to reactivate the plugin, first delete it completely from your site via ftp or through the file manager method. Then please refer to our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/. 

I am wondering if you might have a plugin or theme conflict.  Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists as you re-enable each plugin individually. Also, double check for any other updates available (Dashboard » Updates). 

Please let me know if the issue still persists after these tests.

Thanks
Courtney 🙂

[Courtney]

Hello Yvonnie

It looks as if your Community Events was refunded on the 7th and that you have an active license now for Events Calendar Pro.

Is this correct? If so, we can close out this thread.

Thanks
Courtney 🙂

[Courtney]

Hello Joseph

Ooops – no worries on this. Just head to “My Cart”. On the left side, you can select the X to remove the items from your cart.

Please let me know if that resolves the issue.

Thanks
Courtney 🙂

[Courtney]

Hello Lluís

When I viewed your account, the site that your license is registered to is wordpress-16572-36138-91205.cloudwaysapps.com. I believe you just need to walk through the steps on Moving Your License Key to the correct domain http://www.salarocksound.com.

Please let me know if that solves the issue.

Thanks
Courtney 🙂

[Courtney]

Hello Joey

Featured image sizes are determined by the theme. What theme are you using on https://www.lucypetproducts.com/events/list/? Have you looked into the theme’s settings for featured image sizes?

Does the same thing happen when you test with another theme, such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/?

Please also send an additional private reply with your System Info.

Thanks
Courtney 🙂

[Courtney]

Hello

You can apply for our non-profit discount by completing the form at https://theeventscalendar.com/apply-for-npp.

⚠️Please Note: Licenses granted through this program do not include access to support. 
If you need in-depth support, 
please consider purchasing a regular license.

Is there anything else I can help you with?

[Author]

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