[Courtney]

Hi there!

Thanks so much for getting in touch! I’m afraid that we’re not equipped to provide technical support for current plugin users here in our pre-sales forum. We’d be more than happy to assist you at one of the following locations:

• If you’re using one or more of our free plugins such as The Events Calendar and Event Tickets, you can request assistance on the WordPress.org support forum for the affected product.
• If you’re a current license holder for one of our premium offerings, please log in to your account and submit a post to the appropriate forum for the affected product. Please include your System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info/ so we can better help you.

If you can, please take the time to confirm in your post that you’ve run through our Testing for Conflicts steps prior to contacting us–this will save us a step and help us to get your issue resolved that much quicker! 🙂

Thanks again, and we’ll see you in the forums!
Courtney 🙂

[Courtney]

Hi there!

Thanks so much for getting in touch! I’m afraid that we’re not equipped to provide technical support for current plugin users here in our pre-sales forum. We’d be more than happy to assist you at one of the following locations:

• If you’re using one or more of our free plugins such as The Events Calendar and Event Tickets, you can request assistance on the WordPress.org support forum for the affected product.
• If you’re a current license holder for one of our premium offerings, please log in to your account and submit a post to the appropriate forum for the affected product. Please include your System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info/ so we can better help you.

If you can, please take the time to confirm in your post that you’ve run through our Testing for Conflicts steps prior to contacting us–this will save us a step and help us to get your issue resolved that much quicker! 🙂

Thanks again, and we’ll see you in the forums!
Courtney 🙂

[Courtney]

Hi there!

Thanks so much for getting in touch! I’m afraid that we’re not equipped to provide technical support for current plugin users here in our pre-sales forum. We’d be more than happy to assist you at one of the following locations:

• If you’re using one or more of our free plugins such as The Events Calendar and Event Tickets, you can request assistance on the WordPress.org support forum for the affected product.
• If you’re a current license holder for one of our premium offerings, please log in to your account and submit a post to the appropriate forum for the affected product. Please include your System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info/ so we can better help you.

If you can, please take the time to confirm in your post that you’ve run through our Testing for Conflicts steps prior to contacting us–this will save us a step and help us to get your issue resolved that much quicker! 🙂

Thanks again, and we’ll see you in the forums!
Courtney 🙂

[Courtney]

Hey Ted,

We sent along some information privately by email regarding your account.

Thanks
Courtney 🙂

[Courtney]

Thank you Mary. I am not able to reproduce this locally. Can you help me troubleshoot a little further?

Can you start by going through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/?  I am wondering if you might have a plugin or theme conflict.  Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists. Also, double check for any other updates available (Dashboard » Updates). 

Please let me know if the issue still persists after these tests.

We do have several users all with the same issue, and are trying to track down the conflict source.

Thanks
Courtney 🙂

[Courtney]

Thank you Carl. I am not able to reproduce this locally. Can you help me troubleshoot a little further?

Can you start by going through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/?  I am wondering if you might have a plugin or theme conflict.  Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists. Also, double check for any other updates available (Dashboard » Updates). 

Please let me know if the issue still persists after these tests.

We do have several users all with the same issue, and are trying to track down the conflict source.

Thanks
Courtney 🙂

[Courtney]

Hi Marc

Were you using Plugins » Updates?

Worst case scenario, you can go to Plugins in your wp-admin dashboard, delete The Events Calendar, and reinstall it. It will not lose your data.

Thanks
Courtney 🙂

[Courtney]

Hey Lee

It looks like your start date formatting isn’t consistent. 7/23/17 vs 25-Jul-17. Can you modify those as well?

For your custom fields: did you create them at Events » Settings » Additional Fields on your site before importing the csv file?

Thanks
Courtney 🙂

[Courtney]

Thanks Ted

I’ve sent in a request to our purchasing department to see if they can trace this any other way. If it was purchased via a previous web agency vs your organization, it may not be recoverable. I’ll keep you posted on what we find.

Thanks
Courtney 🙂

[Courtney]

Great to hear Michael. Caching can be a pain at times 😉
Courtney

[Courtney]

Hey Nicolas

The import features you are looking for are part of Event Aggregator. That is a different product than Events Calendar Pro.

If you purchased the one expecting features of the other, we can swap the license for you. Can you let me know how you’d like to proceed?

Thanks
Courtney 🙂

[Courtney]

Hi Matthew

So sorry for any confusion. It looks like you are up to step 4 at https://theeventscalendar.com/knowledgebase/new-user-primer-event-tickets/. I am not seeing an ecommerce plugin in your system info. Have you activated Easy Digital Downloads or WooCommerce yet?

Thanks
Courtney 🙂

[Courtney]

Hi Carl

Can you tell me how you created these events? Did you manually create them, or did you import them as a CSV?

Also, during what versions/updates did you notice this began occurring?

Thanks
Courtney ?

[Courtney]

Hi Jason

Can you tell me how you created these events? Did you manually create them, or did you import them as a CSV?

Also, during what versions/updates did you notice this began occurring?

Thanks
Courtney ?

[Courtney]

Hi George

Can you tell me how you created these events? Did you manually create them, or did you import them as a CSV?

Also, during what versions/updates did you notice this began occurring?

Can you also provide us with your System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info/? This will help us to troubleshoot further.

Thanks
Courtney ?

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