[Courtney]

Hi Jorge

Can you please send in your System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info/? This will help us better diagnose what may be happening on your site.

I am guessing, but cannot confirm, that you may not have installed an e-commerce plugin with Event Tickets Plus. We currently support WooCommerce or Easy Digital Downloads.Read more about each option’s features and payment gateways. One of these will be needed in addition to Event Tickets Plus to create tickets.

Thanks
Courtney 🙂

[Courtney]

Hey Tilde

To adjust the date settings, head to Event » Settings » Display (near the bottom).

To change the color from white, can you add the following code to your child theme, or in Appearance » Customize » Additional CSS?

.tribe-events-list-separator-month span {
    background-color: #fffcf6;
}

Let me know if this works for you.

Thanks
Courtney 🙂

[Courtney]

Hello Melanie

Are you not seeing events on the front of your site, or on the back end?

Can you start by going through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/?  I am wondering if you might have a plugin or theme conflict. 

We recommend conducting these tests on a staging server (https://theeventscalendar.com/knowledgebase/creating-using-wordpress-staging-site/). 

If you are unable to do so, please install the Health Check plugin so that you can effectively disable all plugins without website visitors noticing any changes. See https://make.wordpress.org/support/handbook/appendix/troubleshooting-using-the-health-check/#troubleshooting for how to do this.

Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists.

Also, double check for any other updates available (Dashboard » Updates). 

Please send in your System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info/ as well after your tests so that we can better diagnose the issues you are having. 

Please let me know if the issue still persists after these tests.

Thanks
Courtney 🙂

[Courtney]

Hi Susan

You can definitely override this. You’ll just need to enter the information into the event post excerpt. https://kinsta.com/knowledgebase/wordpress-excerpt/ is a decent guide on working with WordPress excerpts.

What I’d suggest is to create your normal content in the body of the event. Then switch from the “visual” tab in the top right of the body content to the “text” tab. This will create pre-formatted HTML that you can copy/paste into the excerpt. It should maintain formatting this way.

Let me know if this works for you.

Thanks
Courtney 🙂

[Courtney]

Hi Brandon

Can you walk through the steps on Moving Your License Key https://theeventscalendar.com/knowledgebase/moving-your-license-keys/?  Check in on https://theeventscalendar.com/license-keys/ specifically.

Let me know if this helps.

Thanks
Courtney 🙂

[Courtney]

Hi Lisa

You can modify the events. There are 2 important things to know about this. First, edited events will no longer appear within the recurring events “see all” series. Second. Event Tickets Plus does not support recurring events.

Editing events individually would actually be ideal for your situation. Would that work for you?

Thanks
Courtney 🙂

[Courtney]

Hi Jhoanna

Yes, that is possible with Event Tickets Plus! I see that you have Event Tickets Plus. Create your Event and RSVP. After saving the RSVP, select “Settings” in the lower right corner of the Event editor » Tickets modal. This will allow you to turn on “Show Attendees”.

You do not need to enable logging in for users to do this.

Our images that appear there are tied to Gravatar.com. Users that do not have an account there will show a silhouette placeholder image.

https://theeventscalendar.com/knowledgebase/making-tickets/#global-stock can show you these.

Is there anything else I can help you with?

Thanks
Courtney 🙂

[Courtney]

Hi James

Here’s a quick place to get you started: https://theeventscalendar.com/support/forums/topic/exclude-past-events-from-wp-search/#post-1322901

Unfortunately, we’re limited in helping with styling customizations, per our Scope of Support / Terms.

Please let me know how you make out.

Thanks
Courtney 🙂

[Courtney]

Hey there Casper

There definitely is a way you can do this. It is a default WordPress setting in your site. Check out https://theeventscalendar.com/knowledgebase/changing-the-first-day-of-the-week/ for help with this.

Thanks
Courtney 🙂

[Courtney]

Hey Martin

If you are using Events Calendar Pro, the “Today” option is available on your Events page. See https://wpshindig.com/events/today/ as an example.

You can make this the default by going to Events » Settings » Display » Default View

Is there anything else I can help you with?

Thanks
Courtney 🙂

[Courtney]

Hi Piotr

We do not have a demo plan for Events Calendar Pro. However, most of the features are found in our pre-requisite and free plugin: The Events Calendar. Give that a try to see if it will meet most of your needs.

Then you can view the front-end version of our plugins at http://wpshindig.com/events.

We do offer 30 day refunds if you find the plugin does not meet your needs. It’s just a matter of submitting a refund request form at https://theeventscalendar.com/knowledgebase/refund-policy/.

Is there anything else I can help you with?

Thanks
Courtney 🙂

[Courtney]

Hi Carla

We do not offer phone support. You will have access to our premium help desk. You can find more details in our Scope of Support / Terms.

Is there anything else I can help you with?

Thanks
Courtney 🙂

[Courtney]

Hi Nick

Can you start by going through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/?  I am wondering if you might have a plugin or theme conflict. 

We recommend conducting these tests on a staging server (https://theeventscalendar.com/knowledgebase/creating-using-wordpress-staging-site/). 

If you are unable to do so, please install the Health Check plugin so that you can effectively disable all plugins without website visitors noticing any changes. See https://make.wordpress.org/support/handbook/appendix/troubleshooting-using-the-health-check/#troubleshooting for how to do this.

Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists.

Also, double check for any other updates available (Dashboard » Updates). 

Would you mind enabling WP_DEBUG and sharing any PHP errors you see while navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket?

Once you share your WP_DEBUG findings, we may be able to get an idea of any plugin or theme conflicts.

Please enable WP_DEBUG on your site. You’ll need to edit to your site’s wp-config.php file and change this line of code: define('WP_DEBUG', false); to this: define('WP_DEBUG', true);
(or add this line of code if you can’t find mention of ‘WP_DEBUG’ in your wp-config.php file)

If any errors do appear while navigating your site’s pages, please copy and paste them in their entirety into a new ticket reply — along with the URL of where you saw the error(s) — and make sure you set it as a Private reply.

Finally, please check for Javascript errors: Using Your Browser to Diagnose JavaScript Errors.

Please send in your System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info/ as well after your tests so that we can better diagnose the issues you are having. 

Please let me know if the issue still persists after these tests.

Thanks
Courtney 🙂

[Courtney]

Hi Wei

At this time, Event Tickets Plus does not support recurring events. We do mention that on the Event Tickets Plus page.

If you think that is something you would like as a feature I encourage you to visit our User Voice Page and either upvote an existing request or make a new request there.

You can suggest it it https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/3685663-recurring-event-support-for-tickets.

We do offer 30 day refunds if you find the plugin does not meet your needs. It’s just a matter of submitting a refund request form at https://theeventscalendar.com/knowledgebase/refund-policy/. s

Thanks
Courtney 🙂

[Courtney]

Hi Harry

https://theeventscalendar.com/subscription-information/ can walk you through this. You can update your payment information and change your automatic renewal settings from there.

Thanks
Courtney 🙂

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