[Cliff]

Whatever is in the iCalendar file’s DESCRIPTION: will be imported as The Events Calendar’s event details area.

[Cliff]

You have an RSVP-type ticket for https://www.nenluzern.ch/event/nen-talk-stier/

There are 4 types of tickets: RSVP, PayPal, WooCommerce, Easy Digital Downloads (EDD).

RSVP cannot be paid.

PayPal cannot be free.

Woo and EDD can be paid or free.

Maybe you need to remove the existing RSVP-type ticket you have and instead create tickets via PayPal, WooCommerce, or EDD.

[Cliff]

Event Tickets allows you to create “RSVP” tickets, which cannot have a cost per ticket, or a “PayPal” ticket, which cannot be free.

Event Tickets Plus allows you to create tickets using either WooCommerce or Easy Digital Downloads (EDD) to complete the checkout process. These tickets can be free or have a cost.

The Event Cost manual text entry field that comes with The Events Calendar goes away when you have a ticketing plugin active. The extension re-adds it so that you can use it again. You can put whatever text you want here; it just displays alongside the event information but doesn’t actually do anything. In other words, putting “$5-10” for the Event Cost field doesn’t actually create a ticket for $5 or for $7 or for $10. Additionally, if you leave the Event Cost field hidden (i.e. don’t use the extension) and you have only RSVP tickets, it displays free because RSVP tickets can only be free. But if you have an RSVP ticket, a $5 WooCommerce ticket, and a $10 WooCommerce ticket, the event will figure this out and smartly display “Free-$10” or “$5-10” if there’s no free ticket.

Please let me know if this clears things up for you.

[Cliff]

Hi, Suzie.

You can customize the ‘Tickets’ string in the ‘event-tickets-plus’ text domain.

We have this information regarding translations:

• Translating the premium plugins
• Translating The Events Calendar (free/core plugin)
• How to Override Plugin Language Files (custom language files on your own site)
• Customizing/Changing any bit of text (actual code snippet is at the very bottom) — or using the Say what? plugin (third-party, not guaranteed or supported by us) might be easier to setup and use to do the same thing as our provided code snippet

Please let me know if you need any further assistance.

[Cliff]

Hi. Thanks for your interest in our plugin suite.

Our ticketing product also doesn’t currently support PRO’s recurring events.

If you start to create a ticket for a recurring event, there will be a little question mark notice that reads:

Currently, tickets will only show up on the frontend once per full event. For PRO users this means the same ticket will appear across all events in the series. Please configure your events accordingly.

You should add your vote to this existing feature request for Event Tickets to support PRO’s recurring events.

Something some users are doing right now is using PRO’s recurring events to populate their events calendar but then breaking each occurrence from the series to turn them into single events — basically using PRO as an event generator but not actually using its recurring events functionality on the front-end. Others are just dealing with the tickets on recurring events even though you can’t then tell which occurrence they reserved the ticket for… use this information for your own reference but please don’t take it as any sort of recommendation.

Please let me know if you have any follow-up questions on this topic.

[Cliff]

Hi, Jerin. Thanks for your interest in our plugin suite.

Yes, the renewal is annual: https://theeventscalendar.com/knowledgebase/renewing-your-license/

You can visit https://theeventscalendar.com/license-keys/ to see all the sites registered to each of your licenses.

You can deregister sites there and also see how many open slots you have.

Please also reference https://theeventscalendar.com/knowledgebase/using-one-license-live-dev-sites/ to know about the types of domains that will not appear in your License Keys page.

[Cliff]

Hi, Maxim. Thanks for your interest in our plugin suite.

You can visit https://theeventscalendar.com/license-keys/ to see all the sites registered to each of your licenses.

You can deregister sites there and also see how many open slots you have.

Please also reference https://theeventscalendar.com/knowledgebase/using-one-license-live-dev-sites/ to know about the types of domains that will not appear in your License Keys page.

Regarding multisite, it’s useful for providing sites within your network with our premium products.

Last but not least, we have Bundles and a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

I hope this info helps. Let me know if you have any follow-up questions.

[Cliff]

I see the Event Cost at your link: https://cl.ly/1a1c040W0m2i

You also only have an RSVP ticket displaying for this event.

RSVP tickets can only be free.

Let me know if things still aren’t clear for you.

[Cliff]

Glad to hear and thanks for letting us know.

[Cliff]

That screenshot was of the Importer’s Preview page, where the Description isn’t displayed.

Here’s what it looks like imported to my testing site: https://cl.ly/0R052r3m0Y0J

===

This thread will receive a reply once the related fix is released.

[Cliff]

We have it on our to-do list to update https://theeventscalendar.com/knowledgebase/removing-export-links-event-views/ with a code fix that works with our latest versions.

I’ll put this thread on the list to be notified once it’s updated, which should be somewhat soon.

[Cliff]

I’m glad you were able to find a temporary workaround.

When you’re ready, please test our latest versions of all plugins with WP_DEBUG and WP_DEBUG_LOG enabled.

[Cliff]

Louis, thanks for trying to help here.

Maxim, we do not have any interactive functionality, such as choosing an exact seat in a venue. The best we can offer here is a reference image.

Please reference https://theeventscalendar.com/knowledgebase/ticketing-using-seating-chart/ for additional information and let me know if you still have follow-up questions.

If there are third-party integrations, we are unaware of them, but you can add your vote to https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/5602596-tickets-venue-seating-chart-with-different-price

[Cliff]

Chris, I passed this along to one of our developers. They weren’t able to reproduce the issue either… at first… then they tried some other environments and were able to.

They will continue investigating this to determine in which environments this is reproducible.

We’ll update this thread once this research has been completed. Please await their reply.

Thank you.

[Cliff]

Thanks for the update. Please send me a link to an event where I can see this in effect. Please also send a screenshot of this event’s wp-admin screen, particularly the ticket(s) and the Event Cost field.

Thank you.

[Author]

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