[Cliff]

Hi, San.

If I’m understanding your question fully, you’re looking to purchase our Events Calendar PRO add-on to enable use of the [tribe_events] shortcode, but only if it can filter events based on your custom taxonomy… please correct me if that was wrong.

The short answer to this is “no”, the shortcode does not support it via its shortcode arguments. However, it can filter by an Event Category, which is a built-in custom taxonomy.

You could request your idea as a new feature (or maybe search to see if the idea was already posted by someone else) at our plugins’ UserVoice page.

This allows others who are interested in that feature to easily voice their support. We frequently review suggestions there to find out which ones are popular, then we implement as many of them as we can.

If you post it / find it, feel free to link to it from here in case anyone comes across this forum thread in the future.

Last but not least, we have a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

I hope this info helps. Let me know if you have any follow-up questions.

[Cliff]

Hi. I looked at your attachment and saw it’s really just the same error message over and over.

Could you please specify what action(s) you take on your site to generate one of these error messages so that I can try to replicate this and see if it does the same on my testing site?

Thank you.

[Cliff]

Hi, Rik.

I saw someone else report similar messages like these but I haven’t heard back from them yet…

Could you please:

1. Clear out your error log.
2. Enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages).
3. And then try to narrow down what action on your site generates a new set of these error messages?

If you can narrow down the cause of one or more of them, I can try to replicate it on my own test site and, if confirmed, we can fix the issue.

Of course, we always recommend restorable database and file backups before modifying anything on your site.

[Cliff]

Hi, Linda.

Thanks for your detailed question.

To be clear, are you not wanting to use Event Tickets Plus’ Attendee Information functionality to collect the phone number per ticket… and instead you want to collect the phone number of just the purchaser/reserver of the tickets?

If yes, please provide the full PHP file you’re using (e.g. via Dropbox), and I’ll see if I can help further.

However, please note that such customizations aren’t part of our normal support, per our Scope of Support / Terms.

[Cliff]

Hi, Liat. Sorry you’re experiencing this.

Please install the Rewrite Rules Inspector plugin (third-party, not guaranteed or supported by us) and send me a screenshot of its analysis of http://www.kolhair.co.il/events/page/409/

(Please make sure all screenshots are in English if at all possible, or else we won’t be able to help very much.)

[Cliff]

The extension is already overdue based on when we wanted it released so I’m not sure if they’ll be able to implement this, but I’ve passed along your request 🙂

[Cliff]

Hi. Thanks for this detailed report.

I rewrote this snippet for you. Please try it out (it’s untested):

https://gist.github.com/cliffordp/ac089aa7a3cd509fc871b1e6bce11f7f

 

Please know that we do not typically provide custom coding support like this, per our Scope of Support / Terms, but we like to go above-and-beyond from time-to-time.

Please let me know how this goes for you.

[Cliff]

Aein, thanks for updating this after you found that feature request. That’s about as much as I can assist here for now.

However, if you want to hire someone to possibly implement this for you, you may want to ask your developer or reference our documentation and list of known customizers.

[Cliff]

Hi, Abigail.

We’re planning to release this as part of our Extension Library in the next week or two.

I’ll update this post once it’s available.

Thanks for your patience.

[Cliff]

Hi, KJ. Thanks for this detailed report.

Does this still happen if using a WordPress default theme like Twenty Fifteen, Twenty Sixteen, or Twenty Seventeen with the Event List widget? Or is this a widget specific to the Avada theme?

[Cliff]

Hi ?!

Technically, we only support WordPress default themes like Twenty Fifteen, Twenty Sixteen, Twenty Seventeen, etc., per our Scope of Support / Terms.

My best guess is that this theme has some default content when the Post ID is not set (same thing if Post ID = zero)

Your theme needs to be able to support custom post types, the tribe_events custom post type in this case.

Since the theme basically runs the site, it’s really difficult to know why it might be doing what it’s doing.

One thing that may help: please enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).

I also noticed a console error at this link of yours: https://cl.ly/0K1u2E2e2H2x
(If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Please let me know how this goes for you.

[Cliff]

You bet! Have a great week.

[Cliff]

Well then, welcome to WordPress customizing!

This is actually PHP code, not CSS.

Best practice for adding custom code (like to implement a PHP snippet to modify The Events Calendar) is to create a functionality plugin, unless it’s something specific to your theme, in which case best practice is to make sure you’re using a child theme<i>,</i> then add the customization to your child theme’s functions.php file (easiest).

So you could just copy and paste the entire contents of that snippet (except for the first <?php line) into your child theme’s functions.php and it should work… although you will need to find the WooCommerce Product ID for the event ticket you created — in the !!! CHANGE THESE THREE VARIABLES BEFORE USING!!! section.

Really, though, if this is out of your comfort level, it’s likely better for you to purchase the https://woocommerce.com/products/chained-products/ extension to avoid all code and be able to implement this functionality in a code-free, GUI way.

I hope this information helps!

[Cliff]

You bet! Have a great week.

[Cliff]

Yeah, that looks correct (except our forums convert quotes to “fancy quotes”, which doesn’t work in PHP).

Are there any other pages on your site that are experiencing this? Maybe you have some IP number or location-specific blocking you forgot about? I’m in the USA if that helps.

Probably unrelated, but I noticed your home page’s weather widget causes this console error: https://cl.ly/2j061e3e153c
(If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Although this makes me think maybe there’s something with your HTTPS/SSL configuration at play here too (long shot but just guessing at what else could be causing this).

[Author]

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