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Howdy again ariddle,
Thanks for being patient over the holidays!
Is there a certain code the calendar view uses that might be blocked by something else on my side of things?
Not that I can think of. Is it possible that there were other differences between your Safari and Chrome tests? Like were you logged out in one and not the other? Were you viewing the exact same months? Did you get to the URL directly, or via a link? It is theoretically possible that Safari would be served different content. It definitely is on mobile Safari anywhere WP uses the is_mobile() function. But, that is rare and I have yet to see it hide events. So that is why I am suspicious there might have been another difference.
I don’t see that dev site as online anymore. If you are still experiencing this issue on a live site, could you link me to it as well? I would like to dive in a bit more if none of the above helps us narrow it down.
Thanks ariddle!
– Brook
Thanks Oliver. I am not sure what Leah’s days are this week since it’s a holiday. But I let her know you posted and she’ll respond then she is back. If there is something else you need or you require a faster response, feel free to open a new topic or email brook @ our old website URL. Cheers!
– Brook
Hello again,
I am sad to hear you do not think the theme developer will help. If there is anything we can do to help them we would be glad to. We frequently work with theme devs to help keep them updated whenever possible.
I would ask what you think might be the best alternative plugin out there.
I honestly do not know. The plugin I hear mentioned the most often is Timely, for what that’s worth. But, frequently those mentions are folks asking how to import their events from it. So my familiarity with that plugin has mostly been exporting. From what I have seen the dev is a very hard worker.
Since our goal is to build the best plugin we can, not really to directly compete with anyone, I am less familiar with our competition than you might expect.
I would also like to know how I will be able to get a refund, assuming that I am never able to get the calendar to work.
Absolutely. We have a 30 day refund policy. Email pro @ tri.be to get one should you require it.
Finally, do you think having a separate wordpress install in a sub folder, running a compatible theme (solely devoted to the event calendar) is a reasonable workaround?
That would work. You could also create a custom page template and select it in WP Admin > Events > Settings > Display. Then you would just be one site/theme. Inside of that template you could dequeue as many of your theme scripts as you can. Particularly any bootstrap or datepicker ones. I bet that would restore working order.
You are very welcome Vincent. If I can be of further assistance please let me know. Once you feel this topic is resolved, please mark it that way so I will know. But, it’s no problem if you prefer to keep open for a bit until you choose a solution.
Cheers!
– Brook
Thanks for doing that Vincent. That made it easier for me to debug your site.
Something about the theme appears to be conflicting with the bootstrap datepicker. You will witness this same error regardless of whether you are viewing mobile or not by simply clicking the “View Date” field. And as you will note no drop down datepicker appears. I have dived in and tried to figure out the error from here, but unfortunately it is not possible for me to go any further and I was not able to rule out a whole lot.
If you are knowledgeable of such things you could run through standard debugging procedures, disabling theme scripts until it works, running console.log testing for the objects referenced in the error message (it is now a useful message that you’ve enabled SCRIPT_DEBUG), etc.
If you are not knowledgeable of such things we’re still in luck. Your theme developer has said that it is compatible with The Events Calendar but it’s clearly no longer the case. Usually theme devs are quite anxious to get their product updated to be compatible again. You should bring this to their attention. I bet they would be willing to fix it for you via an updated version of their theme.
Does that all make sense? Do you have any questions? I wish there was more I could do from here but aside from pointing you in the right direction there is not much else can be done in this case. Please let me know.
– Brook
Howdy Andy!
That’s odd. It sounds like it is just this one event and the other are showing properly. I have a few questions:
- Are other events correctly showing a purchase area?
- What happens if you add a second ticket?
- If you add another even for the same day, does a ticket show up in it?
- What are you settings for this event/ticket? Is it free, or payed? Does it have a header image? Stock count? SKU? Have you modified the product/ticket via EDD at all after it was added, like setting the visibility or something?
For what it’s worth I am trying to reproduce this. I added an event for the same day with a variety of settings and tickets. It is showing up fine for me. If it is only happening for this one ticket and not a followup one, I am wondering if it might be something weird in the database like a conflicting product ID or something.
Pardon all the questions. If you feel like you’ve isolated it more and some of the above are irrelevant then feel free to skip them. Let me know if you have any questions yourself. Cheers!
– Brook
Howdy Vincent,
I would be happy to help. Thanks for testing it without other plugins. Could you try one more thing? Could you try switching to a different theme, like the default Twenty Fourteen one? I think that it will work.
Themes can cause JS errors. While we work very hard to make our plugin resistant to other JS scripts and broadly compatible, unfortunately due to the nature of JS conflicts can still happen. So there is one other bit of diagnostic info we should try and collect in addition to the above. Can you set “SCRIPT_DEBUG” to true in your wp-config file? Example and details here.
Once you have tried a different theme and enabled script debug, you and I will hopefully have enough info to look into a fix.
Please let me know if you have questions. Cheers!
– Brook
I understand that. From the look of it your theme likely has a theme override. When you look inside the theme folder, does it contain a folder called “tribe-events”? If so, the developer of customizr needs to update their calendar override to make it compatible with The Events Calendar. You might bring that to their attention.
If that folder does not exist, then something truly odd is at play. Looking at the HTML source of your page some function is outputting an HTML <a> link, when it should just output the URL. So your output should look like this:
<a href="example.com/venue-name/">But instead it looks like this:
<a href="<a href="example.com/venue-name/">">That’s a problem, and it’s causing all the extra junk to appear. I am not sure why that is happening. It would seem like the source of the conflict (evidently that is customizr) is overriding the basic WP get permalink functionality. But I can not picture a theme developer doing that because that is a terrible idea. Any plugin which uses get_permalink like ours will have this problem. I did come across one other user experiencing duplicate difficulties in that theme, but it is a little different. Aside from that we have fairly happy reports from customizr users over the years.
As far as fixing this problem, you’d need to first confirm what it is. If you do get_permalink(), what does it return? A URL or an HTML <a> tag? What about our function tribe_get_organizer_link()? With both of these you will need to pass a valid event post ID as the first parameter.
If that last paragraph sounds like gibberish, then if I were you I would either roll back to a previous version of the theme that still worked and didn’t possibly override get_permalink(), or I would hire a developer to integrate the latest version of your theme with TEC.
Does that make sense? Can I answer followups or help along the way?
Cheers!
– Brook
Hello mrabuse,
I just so happened to login while you were running the 2014 theme, and I could not find a problem. I tried in a different browser and saw a different them. I realized you must be mid conflict test. Would you mind posting the result of your conflict test here? If I had to guess this would likely be related to a theme override inside of your theme, assuming it only applies to the venue link on those pages.
Thanks!
– Brook
Hello Christopher,
You would usually paste code like that inside of a theme’s functions.php file, since it is relevant to your current theme. If you have not made any past customizations to your theme then it is first recommended that you make those changes inside of a child theme, which WordPress details the whys and hows of Child Themes in the Codex. If you choose to go that route, then after making a child theme you would add the code to its functions.php file. If you prefer though you can just add that code to your current theme’s functions.php, which is easier but lacks any of the benefits mentioned in that Codex article.
Let us know if you have any questions. It might not hurt to make a backup first if you are new to the modification arena. Does that answer your questions? Did that works? I am happy to assist further if I can.
Cheers!
– Brook
Thanks Lisa. If for some reason they are still showing up after a while let us know. It may take a while for Google to fully reindex the site. From what Google has said we should be good since they are specifically marked noindex. I’ll leave this open for at least a couple of weeks just in case your status changes.
Cheers!
– Brook
I am glad you found it! I should have mentioned the photo folder single-event.php file. My advice was too generic.
Thanks for the update. I’ll archive this topic since you’ve reached a solution. Cheers!
– Brook
I am glad you found it! I should have mentioned the photo folder single-event.php file. My advice was too generic.
Thanks for the update. I’ll archive this topic since you’ve reached a solution. Cheers!
– Brook
Hello Brac,
That is very easy to do with a custom template. Are you familiar with WP Themes and their API? If so you will feel right at home here as well. Our theme API is just an extension of WP. You could modify the /pro/photo.php by following the steps in this tutorial. Once you have the file ready to be modified, you can simply remove or otherwise hide the displaying of the post’s excerpt.
Does that make sense? Will that option work for you?
Cheers!
– Brook
Howdy Lisa,
Those are indeed 404 pages. That snippet was not meant to change them, just provide some debugging info in certain situations. I apologize for the confusion.
In WordPress, when you have added a new category, say for instance you have created a category labeled “General” to your WP Post, it returns a 404 error. That is because it is technically an “Archive page”. Until you have actually put posts in that category and this category has actual content, it returns a 404. There are many reasons for doing this, but one of the most prominent is SEO. Search engines like Google do not like you having pages with no content, unless those pages return 404 errors. The 404s you are seeing are actually better SEO than if WP had returned a HTTP 200 ok! Some SEO tools might raise false alarms when viewing those pages, because they are not as smart as Google and do not realize that these pages are in fact empty and should 404.
So yes that page is a 404, because it also is an empty archive page. However Google should not be indexing it because it includes a noindex tag. Your page in fact includes 3 of them! And as Google states, they will obey the strictest of the three. If even one of them said noindex, but the other two said index, by Google’s own public statement they will not index this page. But in your case all three say noindex so you are especially safe.
In short, I would not worry about it if I were you. It sounds like your crawling tool is either not sophisticated enough to understand this or simply has a bug, possibly caused by your duplicate robots meta tags. Regardless Google claims they will not index the pages and they also state it is best practice for your site to return the 404 that it currently does. So you should be good. Do you have any questions? Does that address your concern?
Cheers!
– Brook
Howdy Mattcuba,
That is definitely possible with a theme override. Just create one for single-event.php, as outlined in that tutorial. You could then add a sidebar with a widget area, or just add a sidebar and fill it with your advertisement code and such in PHP or HTML. Whatever you prefer.
Would that option work? Do you have any other questions?
Cheers!
– Brook
