Responsive Mobile Calendar Doesn't Work

[Vincent]

Hello there,

I have the Event Calendar Pro on an installation at http://www.freekaratedesign.com/thepeakbeer/events/

Everything is going great, except that the mobile calendar “dot view” functionality is not working at all, sort of a deal breaker… The dots don’t do anything ( I believe it is supposed to display the events under the grid if you click that day). I have tested it without any other plugins activated and the problem persists. The console returns this error:

Uncaught TypeError: undefined is not a function –“tribe-events-ajax-calendar.min.js:1”

I have some toggle boxes below that also don’t work on this page, though they work on every other page of the website, and it doesn’t matter what kind of styles or template I select for the calendar, or if the boxes are present or not.

If I could get this working properly everything would be great with the plugin so I am humbly asking for your help on how to fix this issue…

[Brook]

Howdy Vincent,

I would be happy to help. Thanks for testing it without other plugins. Could you try one more thing? Could you try switching to a different theme, like the default Twenty Fourteen one? I think that it will work.

Themes can cause JS errors. While we work very hard to make our plugin resistant to other JS scripts and broadly compatible, unfortunately due to the nature of JS conflicts can still happen. So there is one other bit of diagnostic info we should try and collect in addition to the above. Can you set “SCRIPT_DEBUG” to true in your wp-config file? Example and details here.

Once you have tried a different theme and enabled script debug, you and I will hopefully have enough info to look into a fix.

Please let me know if you have questions. Cheers!

– Brook

[Vincent]

Hi there, thanks for the quick response. I did some digging and it seems other people have run into conflicts when using this theme (Divi by Elegant Themes), so clearly it’s the theme as it works in 2014 obviously. They even featured your plugin in a blog post about the best calendar plugins (the comments is where I found other people with conflicts) It’s too bad, I have used The Events Calendar Pro on other sites and used this theme a lot as well and enjoy both.

I did enable the debug mode in the wp-config. Everything else seems to be working exactly as I would need it so I’m hopeful there may be some way to find a solution to this conflict

[Brook]

Thanks for doing that Vincent. That made it easier for me to debug your site.

Something about the theme appears to be conflicting with the bootstrap datepicker. You will witness this same error regardless of whether you are viewing mobile or not by simply clicking the “View Date” field. And as you will note no drop down datepicker appears. I have dived in and tried to figure out the error from here, but unfortunately it is not possible for me to go any further and I was not able to rule out a whole lot.

If you are knowledgeable of such things you could run through standard debugging procedures, disabling theme scripts until it works, running console.log testing for the objects referenced in the error message (it is now a useful message that you’ve enabled SCRIPT_DEBUG), etc.

If you are not knowledgeable of such things we’re still in luck. Your theme developer has said that it is compatible with The Events Calendar but it’s clearly no longer the case. Usually theme devs are quite anxious to get their product updated to be compatible again. You should bring this to their attention. I bet they would be willing to fix it for you via an updated version of their theme.

Does that all make sense? Do you have any questions? I wish there was more I could do from here but aside from pointing you in the right direction there is not much else can be done in this case. Please let me know.

– Brook

[Vincent]

Thanks for looking into this Brook, it is greatly appreciated. I will certainly bring it the Theme devs attention, I’m a little less optimistic that they will be willing to assist me with a fix but we will see. I think I could figure out disabling the theme scripts one by one, but it would be me hacking around at best, definitely a bit outside of my skillset.

As far as questions, I would ask what you think might be the best alternative plugin out there. I would also like to know how I will be able to get a refund, assuming that I am never able to get the calendar to work.

Finally, do you think having a separate wordpress install in a sub folder, running a compatible theme (solely devoted to the event calendar) is a reasonable workaround?

thank you again for your time on this

[Brook]

Hello again,

I am sad to hear you do not think the theme developer will help. If there is anything we can do to help them we would be glad to. We frequently work with theme devs to help keep them updated whenever possible.

I would ask what you think might be the best alternative plugin out there.

I honestly do not know. The plugin I hear mentioned the most often is Timely, for what that’s worth. But, frequently those mentions are folks asking how to import their events from it. So my familiarity with that plugin has mostly been exporting. From what I have seen the dev is a very hard worker.

Since our goal is to build the best plugin we can, not really to directly compete with anyone, I am less familiar with our competition than you might expect.

I would also like to know how I will be able to get a refund, assuming that I am never able to get the calendar to work.

Absolutely. We have a 30 day refund policy. Email pro @ tri.be to get one should you require it.

Finally, do you think having a separate wordpress install in a sub folder, running a compatible theme (solely devoted to the event calendar) is a reasonable workaround?

That would work. You could also create a custom page template and select it in WP Admin > Events > Settings > Display. Then you would just be one site/theme. Inside of that template you could dequeue as many of your theme scripts as you can. Particularly any bootstrap or datepicker ones. I bet that would restore working order.

You are very welcome Vincent. If I can be of further assistance please let me know. Once you feel this topic is resolved, please mark it that way so I will know. But, it’s no problem if  you prefer to keep open for a bit until you choose a solution.

Cheers!

– Brook

 

[Vincent]

Thanks again for your help and support Brook, I started diving into disabling scripts and whatnot but ultimately found a solution with an alternative plugin. Cheers!

[Brook]

I am glad you found a solution that works. Please let us know if there is ever anything else you need. Cheers!

– Brook

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