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Howdy Kyle,
I think I know exactly what happened. There is an unfortunate bug in our calendar at the moment. If you add an even in May, the links to May will appear. However, if you add an event for a different month, say January, then edit that event and change the date to May, no link will appear. We are working to fix this in 3.9.1.
The solution right now is to add a new event in May or later. Or, if you have no event to add, delete the current event in May and then readd it but set the date to May before clicking “Publish”. The link should appear.
Does that make sense? Did that work? Please let me know. Thanks!
– Brook
Howdy Mary,
Thanks for reporting the incompatibility with MaxGalleria. I am able to reproduce it as well. In my tests it appear that MaxGalleria is interfering with all requests to admin-ajax.php, appending a SQL GROUP BY to every query. This creates a SQL error. It is a bug in MaxGalleria that will make in incompatible with virtually any plugin that uses WP’ Ajax API, ours included.
You could simply comment out line 579 of maxcalleria.php, which is inside of the function modify_attachments():
// add_filter( 'posts_groupby', array($this, 'group_attachments') );This will stop them from modifying all queries. However it could fundamentally break their plugin, I am not sure.
I will report this to MaxGalleria if they have a public bug report section. They can then limit their query to only run when their plugin is making a request and probably not append the group by, rather replace it.
I wish I had better news. But, in the WP world when one plugin or theme makes a mistake anywhere in their thousands of lines of code, it can break compatibility with other plugins. And the bigger the plugin, the more likely it is to break compatibility with.
Thanks again for reporting this. Please let me know if you have any questions or if I can be of further assistance. Did that all make sense?
Cheers!
– Brook
I should have linked you to both places, my bad. This is the WP Plugin that integrates Eventbrite with the The Events Calendar can be found here (click). It makes it easy to add events and tickets, or import ones you’ve already added through Eventbrite. Most of the event management would happen on the Eventbrite site still, but this makes integration a snap.
You can sign up for eventbrite for free and checkout their management features. Might be worth a go.
Thanks for your understanding. Just email support @ this website for that refund. Is there anything else I can help with? If not, would you mind marking this resolved? Thanks!
– Brook
Howdy,
This looks like a duplicate of this thread: http://theeventscalendar.com/support/forums/topic/e-mail-doesnt-contain-pdf-attachments/ I am going to mark this one as such. Thanks!
– Brook
Howdy Arnold,
That is some really solid debugging. Thank you for sharing all of the details. I too would have suspected that there would be errors in the PHP log. You have eliminated a lot of possibilities with all that info, very helpful.
Now I am wondering if there is something interfering with our PDF generator causing it not necessarily to fail, but not to run for some reason. Would you mind doing a conflict test (click here for a guide) and seeing if it works?
Could you also post a copy of your system information, which can be found in the WP Admin > Events > Settings > Help area. Scroll down the page a bit and there is a box filled with information you could copy/paste. You might mark the post private, or at least remove your license key.
Please let me know if you have questions or if I can be of further assistance. Cheers!
– Brook
You are welcome Amanda!
By the way I just learned from our lead dev that even that method I showed you might break in a future version. Should that happen, the function tribe_get_custom_fields() without the trailing s should continue to work and not show deprecation notices. However, since it returns an array you will need to select one of its children keys. You could run it through a var_dump to get the right key for your relevant information.
I apologize, I was a bit confused earlier. I though both tribe_get_custom_field() and tribe_get_custom_fields() were being deprecated or else I would have mentioned this then.
Just fair warning about the possible upcoming change. No need to try out the other method right now unless you want to future proof your site. Let me know if you need anything else. Cheers!
– Brook
Howdy Adam,
I’d love to help with that. Do you have a page or post named “Venues”, or similar? Anything with a slug like that?
If not, then it is quite likely a conflict is happening. Could you test for conflicts by following this guide? If there is a conflict, what was it? There might be a setting we can change or something to get them to work well together.
Please let me know if you have questions or anything. Cheers!
– Brook
Howdy kstewart,
Thanks for reaching out. I am happy to help. Based on your description it would seem that there is likely a PHP error happening when the email is attempting to send. Does your server have a PHP error log? If so, is it showing anything around the time you approved the purchase, which is when it should email the customer the ticket as a PDF attachment? Could you copy/paste it here?
If not, would you mind testing for conflicts by following this guide? After running through that first “Test if there is a conflict” section in the guide, then purchasing and approving to get that email to try and send, do you get the email now? If so, can you isolate what the conflict is by following the next section?
Please let me know. The more information the better. Unfortunately email issues can be very troublesome to diagnose, because there are so many things that can go wrong. Not all of them are even under your control. But the more information we gather the quicker we can figure this out. Let me know if you have questions or if there is anything I can do. Thanks!
– Brook
Howdy sandadome,
That happens sometimes. WP by default put the page title inside of the content area, not the header.php file. Some themes move it and this can break compatibility with plugins, including ours. Fortunately though there is often an easy fix. Following this guide (click here) add the following constant to your wp-config.php, and set it to true: TRIBE_MODIFY_GLOBAL_TITLE
Did that work? Can I assist you further in any fashion? Please let me know. Thanks!
– Brook
Thanks for marking the answer. Since this is resolved I am going to archive the topic. Cheers!
– Brook
Howdy Rollocop,
I appreciate where you are coming from. WooCommerce Tickets is simply for selling tickets. It is not an event manager. We do try and be clear about this, but you are not the first person who expected something different before purchase. I apologize for that. And furthermore you definitely can get a refund within 30 days of purchase, especially if the product you purchased does not fill your needs.
What you do want sounds like a nice full fledged event manager, not a simply ticketing solution. Something that allows registrations, collects info, and so forth. We have an interest in building something like that as well and we have tentatively put development of a solution like that on our future roadmap. But, it will take a lot of development time to build, and is not something we can expect anytime soon. You are obviously looking for a solution right now that does that. That makes sense. But, one way or another it will take a lot of development time to build out an event management solution, whether it is you or Modern Tribe the invest will be sizable.
The only alternative I can offer you is Eventbrite. They might have what you are looking for. Their service does offer some event management features. And there is also a tie in with out calendar allowing you to easily integrate Eventbrite events and sell tickets from your site. Checkout their website to learn more and determine if their solution is right for you: https://www.eventbrite.com/how-it-works/
Again I am sorry that we were not able to communicate this to your before purchase. We will keep your feedback in mind as we refine our product pages, hopefully we can better set expectations regarding functionality for folks like you.
Please let me know if you have any questions, or if there is anyway I can assist you further. If you are interested in a refund email support @ this website and request one. They will take it from there.
Thanks for posting! – Brook
Howdy Massound,
Thanks for taking the time to report this. I see the problem. This is actually a result of how your theme lists event details. It groups them with Organizer, Venue, and Event all in one list with no distinction. Look at this (default) example on how they are grouped: You see how each has its own heading, and then under that appears its relevant details? Actually you could have up to three websites, one for the Event, the Organizer, and the Venue. And since your theme removed the headings you would not know which is which. This could be fixed by a modification to your theme. Either by adding the heading, or prepending the relevant word such “Event Website” to each. If you are not already familiar with it, our Themer’s Guide is how that would happen.
Does that make sense? Would either of those options work? If not, then you are probably not the theme author. You might contact them about a fix.
Please let me know if I can be of further assistance. If not, mind marking this resolved? Cheers!
– Brook
Howdy Dale,
This looks it’s actually a problem with your theme. I bet your theme has something like this inside of it:
<?php wp_title('»', true, 'right'); ?>when it should be:
<?php wp_title('»', true, 'left'); ?>The difference is that it should left, not right. I bet though you have an SEO plugin, or something else that helps you change the titles of your pages. And it is not running on the /events/ pages because it doesn’t support custom post type archives. And that is why you are only seeing this problem on the events pages.
Does that all make sense? Does that give you enough information to correct your theme? Was that the problem?
Please let me know. Cheers!
– Brook
Hello Hans,
Thanks for posting. I am happy help answer. First one thing I want to meniton, our ticketing solutions are not Event Managers. They are for selling tickets, and that’s it. Some solution like EventBrite which we can tie into do offer some event management capabilities, but those are all on the EventBrite side. All our plugin does is make it easy to sell tickets, from there the management is up to EventBrite. You can sign up for EventBrite for free, and read up on it over on their website: https://www.eventbrite.com/
If you are looking at our standard ticketing solution like for WooCommerce, we do have a number of screenshots here: https://theeventscalendar.com/tickets/ Specifically screenshorts 4 and 5 are of the backend area, which shows you who has purchased tickets and so forth.
Does that make sense? Can I clarify anything? Please let me know. Cheers!
– Brook
Howdy Nick,
That’s a great idea. I really like that theme. It definitely looks best with an image though.
So what is happening is that your theme, understandably, does not know what featured image to show for a Custom Post Type. However, no doubt your theme either has documentation letting you know how to set an image for a standard WP Custom Post Type archive, or the theme author could instruct you. Unfortunately such instructions will be theme specific, so I can give them since I do not even know them.
As far as doing a countdown instead. That would be possible by turning the featured image area into a widget area. This will not be easy, and again is something your theme author would have to help with if they even offer that level of support for customizations. But, once it’s a widget area you could add the Tribe Countdown Widget. You would likely need to style it rather heavily to make it look good in that area. Once you have added the widget, you can style it by following our Themer’s Guide. But keep in mind, this entire paragraph will require a lot of CSS and some PHP knowhow, even if your theme author does provide support you will still have many blanks to fill in.
Would one of those options work? Is there anything else i can help you with? Please let me know. Cheers!
– Brook
