[Brook]

Absolutely, we can swap our WooCommerce Tickets for EventBrite Tickets . For privacy reasons we can’t process refunds or even license exchanges on the forums here. Would you mind emailing support @ this website and request the exchange? They will get you right as rain in no time. You can even reference this topic.

I take it you checked out EventBrite’s website and liked what you saw? That makes me happy. One link you might find very useful after the exchange is our new user tutorial: https://theeventscalendar.com/knowledgebase/new-user-primer-eventbrite-tickets/ It’s pretty easy to setup, even easier than Woo I would say. But, one step that is completely different is getting an API key. That tutorial walks you through it and everything else in an easy to follow manner.

Please let me know if you need anything else related to WooCommerce Tickets. If not, would you mind marking this resolved? Thanks!

– Brook

[Brook]

That is baffling. There is no way to do that without a customization. Unless your other site is running a different theme, maybe it has Events Support baked in? Or perhaps it is running a widgetizing plugin that is made to support The Events Calendar?

Let me know if you need any help. Thanks!

– Brook

[Brook]

Thanks! I have not heard back yet. I reached out via email. But, if their email support is anything like ours it can be hard to hit everything in 48 hours.

I plan to leave this topic open in the mean time. I’ll do my best to make sure it doesn’t auto close. Let me know if you have any questions. I’ll post an update when I have one. Cheers!

– Brook

[Brook]

Howdy Adam,

Thanks for the update. What theme are you using?

Any idea how my theme could cause this?

It seems likely that your theme is registering its own permalinks via the WP add_rewrite_rule(). I would not be surprised if it is registering “venue” for itself, thus making it directly conflict with our plugin. In the theme settings are you able to find anywhere it mentions the word “venue”? If not, can you search through the theme for anywhere it uses that function, or even mentions the word rewrite? Maybe do a case insensitive search for the word “Venue”?

Cheers!

– Brook

 

[Brook]

I have noticed your debugging skills. I have an apology to make, Arnold. Even though you mentioned WooCommerce in your post when you started talking about PDF tickets my brain didn’t catch on, and assumed you were talking about EDD Tickets – which uses PDFs.

WooCommerce Tickets does not use PDFs. Though, as you point out our readme and changelog mentions them. We used to use those but replaced them in v2 of the plugin suite, because an HTML template proved considerably easier to customize and made for a lighter weight plugin. So the tickets themselves are now embedded in the email in an HTML table. As an aside, EDD Tickets still uses PDFs because it’s parent plugin, EDD, prefers them and has the built in libs.

If you purchased this plugin because you wanted PDF tickets specifically, or are unsatisfied for any other reason, please email support @ this website and tell them you wish to get a refund. You are well within the 30 day return window. I apologize again for the confusion.

If there is something I can help you with though, please let me know. Are you just looking to customize the tickets look? Test them out? Or did you simply require PDFs? If there is anything I can do I’ll be here.

Cheers!

– Brook

[Brook]

Howdy Sharon,

That makes sense. Sorry that’s become a problem. It is a bit of a pain to correct. The easiest way by far is to delete the entire series of events, including the one you broke off. Empty your trash of at least those events. Then recreate it detail for detail.

Would that work? Please let me know. I would love to assist further if you I can. Cheers!

– Brook

[Brook]

Howdy,

I would be happy to help you with those. Here are the answers respectively:

1. That is unfortunately a bug. I just brought it to the attention of my manager that someone else is facing this (It was only one person before). Currently the only way to fix this would be to modify the order in /the-events-calendar-filterbar/lib/filters/TribeEventsFilter_DayOfWeek.php, which if you make any changes to that they will fet lost upon update. 🙁 But, in a future version you will be able to control it with the “Week starts on” setting in WP Admin.
2. A little bit of Javascript will do that. All you need to do is add the CSS class “.closed” to every item with the following class “.tribe_events_filter_item”. You can use your favored JS library. If you wanted to go jQuery running this on page load:
   jQuery('.tribe_events_filter_item').addClass('closed');

Does that make sense? Did that work? Please let me know. Thanks!

– Brook

 

[Brook]

Howdy cfcpa,

I would be happy to help you with that. What Chrome is showing is the raw data. It is saying that the “MOPS” event will take place at 9am UTC. It sounds like you are in the mountain time zone though, so Firefox is show the time for UTC -7.

What are your timezone settings like in WP Admin > Settings > General. There should be a drop down called timezone, and it applies to the timezone for your entire WP site. What is that set to?

Please let me know if you have any questions of your own. Thanks!

– Brook

[Brook]

You are super welcome!

In MaxGalleria’s support forums I reported the issue. Alan, one of their developers, quickly came up with a great solution to make them both work together (click here). It is much better than the solution I proposed above, which as I said has an unknown impact on their plugin’s functionality.

Hopefully they will include that fix in a future version of their plugin. In the mean time though, following his instructions should work great.

Let me know if you need anything else. If now, would you mind marking this resolved? Thanks!

– Brook

[Brook]

Howdy Gabriel,

Good question. You actually can use the builtin WP function to do it in both cases: get_categories(). As you can see you can pass it the parent category ID via ‘child_of ‘, so it will only retrieve the children of that category. No need to bother with an if inside of a foreach. So just run get_categories() and set child_of to the parent ID. If you want to do this for Events categories then you can set the taxonomy to ‘tribe_events’. And there you have it, the complete list!

Does that make sense? Did that work? Please let me know.

Cheers!

– Brook

[Brook]

Thanks for the update Dennis. I do wish there was an easier way. Doing it during off hour is a good call. Typically I try to do tests like this on my development server, not my live one. But, not everyone has a development server.

Let me know if I can be of help. Cheers!

– Brook

[Brook]

Hello ddbuster,

Simply put, it sounds like you want two different sets of widgets to display on Events pages. For the single events page you want one unique set, and on every other page you want a different set. Is that correct?

If so this is typically achieved by using our themer’s guide. Using that you can modify any view. You can then register a sidebar area via the usual way in any of the template, including the single event view, month view, and so forth.

Another possible way is to create your own custom WP Page Template. Then using conditionals, such as tribe_is_month() to server up a unique widget area for a given set of pages. Perhaps you could just use:

if(tribe_is_event() && is_single() { //show single sidebar } else { //show other sidebar }

Since it sounds like you already have this setup on one site, likely you’ve already used one of the above methods. You should be able to basically duplicate what you’ve done before here.

Does that all make sense? Does that answer your question? Please let me know.

Cheers!

– Brook

[Brook]

Howdy welswebmaster,

Thanks for reaching out with that information. We are aware of a conflict and have reached out to Download Manager to see if they would be interested in working with us to find a solution for everyone. There has been no progress there yet beyond the initial message. I hope to hear back soon.

It is interesting that they are saying it is a bug in our plugin. That is not something we have been made aware of yet. I appreciate your sharing their response. We will have to wait to hear back from them at this point, as we do not have all we’ll need to move forward. But as soon as we’re able rest assured we will.

Do you have any questions for us in the mean time? Currently there are no known work arounds.

Thanks again.

– Brook

[Brook]

Howdy Nick,

I follow you. Hopefully a little explanation will help clarify my above comment. The /events/ page is an WP archive page, a standard type of page within WP. Just like /tags/ or /category/. Inside of it /events/ you will find multiple pages /events/list/, /events/month/, /events/category/. Each of those is also an archive page.

Now likely how your theme is setup is that default WP Archive pages, like /category/uncategorized/ either don’t have an image  or they have a hard coded image for that archive. The trick of the matter is that your theme likely offers no GUI for swapping out images for WP custom post type archive pages. That’s understandable. If they did, you could simply go to the themes Archive Feature Images area and specify the image you wanted for any WP custom post type including “tribe_events”. Presto your header image would appear! But, even with no GUI they likely offer an easy way for to add an image. They likely have a snippet of code, or perhaps a tutorial that can help you add a feature images for WP Custom post type like events. If not, you should request that as a feature of the theme.

I can not help you there though, unfortunately. I did not write your theme so I do not know what they have available for adding an image to standard WP Custom Post Type like events.

Does that make sense? Is your theme author able to help you?

Cheers!

– Brook

[Brook]

Howdy uwsfc,

I’d be happy to help. It sounds like the function tribe_get_events_link() is what you are looking for. Just echo the output of that.

Did that work? Please let me know. Cheers!

– Brook

[Author]

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