E-mail doesn't contain PDF attachments

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  • Author
    Posts
  • January 12, 2015 at 1:49 am #931443
    Arnold
    Participant

    I’m having an issue with WooCommerce Tickets. I’m receiving the tickets e-mail, but it doesn’t contain any attachments. I’ve checked the logs, but can’t find no error.

    I’ve deliberately deferred the e-mail, to look at the message before it was send to make sure the e-mail isn’t lost along the way. As you can see the e-mail doesn’t contain any attachments.

    Please assist.

    – Arnold

    # postcat /var/spool/postfix/deferred/5/59C7720CE9
*** ENVELOPE RECORDS /var/spool/postfix/deferred/5/59C7720CE9 ***
message_size:           20530             182               1               0           20530
message_arrival_time: Mon Jan 12 09:39:40 2015
create_time: Mon Jan 12 09:39:40 2015
named_attribute: rewrite_context=local
sender_fullname: www-data
sender: [email protected]
*** MESSAGE CONTENTS /var/spool/postfix/deferred/5/59C7720CE9 ***
Received: by ip-172-30-0-169.eu-west-1.compute.internal (Postfix, from userid 33)
	id 59C7720CE9; Mon, 12 Jan 2015 09:39:40 +0000 (UTC)
To: [email protected]
Subject: Your tickets from Vestival
X-PHP-Originating-Script: 33:class-phpmailer.php
Date: Mon, 12 Jan 2015 09:39:40 +0000
From: Vestival <[email protected]>
Message-ID: <[email protected]>
X-Priority: 3
X-Mailer: PHPMailer 5.2.7 (https://github.com/PHPMailer/PHPMailer/)
MIME-Version: 1.0
Content-Type: text/html; charset=UTF-8
Content-Transfer-Encoding: 8bit

<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN"
"http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml"><head><meta
http-equiv="Content-Type"
content="text/html;charset=UTF-8"><title>Your tickets</title><meta
name="viewport" content="width=device-width"><style type="text/css">
		h1, h2, h3, h4, h5, h6 {
			color : #0a0a0e;
		}

		a, img {
			border  : 0;
			outline : 0;
		}

		#outlook a {
			padding : 0;
		}

		.ReadMsgBody, .ExternalClass {
			width : 100%
		}

		.yshortcuts, a .yshortcuts, a .yshortcuts:hover, a
.yshortcuts:active, a .yshortcuts:focus {
			background-color : transparent !important;
			border           : none !important;
			color            : inherit !important;
		}

		body {
			background  : #ffffff;
			min-height  : 1000px;
			font-family : sans-serif;
			font-size   : 14px;
		}

		.appleLinks a {
			color           : #006caa;
			text-decoration : underline;
		}

		@media only screen and (max-width: 480px) {
			body, table, td, p, a, li, blockquote {
				-webkit-text-size-adjust : none !important;
			}

			body {
				width     : 100% !important;
				min-width : 100% !important;
			}

			body[yahoo] h2 {
				line-height : 120% !important;
				font-size   : 28px !important;
				margin      : 15px 0 10px 0 !important;
			}

			table.content,
			table.wrapper,
			table.inner-wrapper {
				width : 100% !important;
			}

			table.ticket-content {
				width   : 90% !important;
				padding : 20px 0 !important;
			}

			table.ticket-details {
				position       : relative;
				padding-bottom : 100px !important;
			}

			table.ticket-break {
				width : 100% !important;
			}

			td.wrapper {
				width : 100% !important;
			}

			td.ticket-content {
				width : 100% !important;
			}

			td.ticket-image img {
				max-width : 100% !important;
				width     : 100% !important;
				height    : auto !important;
			}

			td.ticket-details {
				width         : 33% !important;
				padding-right : 10px !important;
				border-top    : 1px solid #ddd !important;
			}

			td.ticket-details h6 {
				margin-top : 20px !important;
			}

			td.ticket-details.new-row {
				width      : 50% !important;
				height     : 80px !important;
				border-top : 0 !important;
				position   : absolute !important;
				bottom     : 0 !important;
				display    : block !important;
			}

			td.ticket-details.new-left-row {
				left : 0 !important;
			}

			td.ticket-details.new-right-row {
				right : 0 !important;
			}

			table.ticket-venue {
				position       : relative !important;
				width          : 100% !important;
				padding-bottom : 150px !important;
			}

			td.ticket-venue,
			td.ticket-organizer,
			td.ticket-qr {
				width      : 100% !important;
				border-top : 1px solid #ddd !important;
			}

			td.ticket-venue h6,
			td.ticket-organizer h6 {
				margin-top : 20px !important;
			}

			td.ticket-qr {
				text-align : left !important
			}

			td.ticket-qr img {
				float      : none !important;
				margin-top : 20px !important
			}

			td.ticket-organizer,
			td.ticket-qr {
				position : absolute;
				display  : block;
				left     : 0;
				bottom   : 0;
			}

			td.ticket-organizer {
				bottom : 0px;
				height : 100px !important;
			}

			td.ticket-venue-child {
				width : 50% !important;
			}

			table.venue-details {
				position : relative !important;
				width    : 100% !important;
			}

			a[href^="tel"], a[href^="sms"] {
				text-decoration : none;
				color           : black;
				pointer-events  : none;
				cursor          : default;
			}

			.mobile_link a[href^="tel"], .mobile_link a[href^="sms"] {
				text-decoration : default;
				color           : #006caa !important;
				pointer-events  : auto;
				cursor          : default;
			}
		}

		@media only screen and (max-width: 320px) {
			td.ticket-venue h6,
			td.ticket-organizer h6,
			td.ticket-details h6 {
				font-size : 12px !important;
			}
		}

		@media print {
			.ticket-break {
				page-break-before : always !important;
			}
		}

		
	</style></head><body yahoo="fix" alink="#006caa" link="#006caa"
text="#000000" bgcolor="#ffffff" style="width:100% !important;
-webkit-text-size-adjust:100%; -ms-text-size-adjust:100%; margin:0
auto; padding:20px 0 0 0; background:#ffffff; min-height:1000px;">
	<div style="margin:0; padding:0; width:100% !important; font-family:
'Helvetica Neue', Helvetica, sans-serif; font-size:14px;
line-height:145%; text-align:left;">
		<center>

			
			
			<table class="content" align="center" width="620" cellspacing="0"
cellpadding="0" border="0" bgcolor="#ffffff" style="margin:0 auto;
padding:0;"><tr><td align="center" valign="top" class="wrapper"
width="620">
						<table class="inner-wrapper" border="0" cellpadding="0"
cellspacing="0" width="620" bgcolor="#f7f7f7" style="margin:0 auto
!important; width:620px; padding:0;"><tr><td valign="top"
class="ticket-content" align="left" width="580" border="0"
cellpadding="20" cellspacing="0" style="padding:20px;
background:#f7f7f7;">
																		<table border="0" cellpadding="0" cellspacing="0"
width="100%" align="center"><tr><td valign="top" align="center"
width="100%" style="padding: 0 !important; margin:0 !important;">

												<h2 style="color:#0a0a0e; margin:0 0 10px 0 !important;
font-family: 'Helvetica Neue', Helvetica, sans-serif;
font-style:normal; font-weight:700; font-size:28px;
letter-spacing:normal; text-align:left;line-height: 100%;">
													<span style="color:#0a0a0e !important">Vestival Black Tie
Gala</span>
												</h2>
												<h4 style="color:#0a0a0e; margin:0 !important;
font-family: 'Helvetica Neue', Helvetica, sans-serif;
font-style:normal; font-weight:700; font-size:15px;
letter-spacing:normal; text-align:left;line-height: 100%;">
													<span style="color:#0a0a0e !important">January 17</span>
												</h4>
											</td>
										</tr></table><table class="whiteSpace" border="0"
cellpadding="0" cellspacing="0" width="100%"><tr><td valign="top"
align="left" width="100%" height="30" style="height:30px;
background:#f7f7f7; padding: 0 !important; margin:0 !important;">
												<div style="margin:0; height:30px;"></div>
											</td>
										</tr></table><table class="ticket-details" border="0"
cellpadding="0" cellspacing="0" width="100%" align="center"><tr><td
class="ticket-details" valign="top" align="left" width="100"
style="padding: 0; width:100px; margin:0 !important;">
												<h6 style="color:#909090 !important; margin:0 0 10px 0;
font-family: 'Helvetica Neue', Helvetica, sans-serif;
text-transform:uppercase; font-size:13px; font-weight:700
!important;">Ticket #</h6>
												<span style="color:#0a0a0e !important; font-family:
'Helvetica Neue', Helvetica, sans-serif; font-size:15px;">134</span>
											</td>
											<td class="ticket-details" valign="top" align="left"
width="120" style="padding: 0; width:120px; margin:0 !important;">
												<h6 style="color:#909090 !important; margin:0 0 10px 0;
font-family: 'Helvetica Neue', Helvetica, sans-serif;
text-transform:uppercase; font-size:13px; font-weight:700
!important;">Ticket Type</h6>
												<span style="color:#0a0a0e !important; font-family:
'Helvetica Neue', Helvetica, sans-serif; font-size:15px;">Normale
tickets</span>
											</td>
											<td class="ticket-details" valign="top" align="left"
width="120" style="padding: 0 !important; width:120px; margin:0
!important;">
												<h6 style="color:#909090 !important; margin:0 0 10px 0;
font-family: 'Helvetica Neue', Helvetica, sans-serif;
text-transform:uppercase; font-size:13px; font-weight:700
!important;">Purchaser</h6>
												<span style="color:#0a0a0e !important; font-family:
'Helvetica Neue', Helvetica, sans-serif; font-size:15px;">Arnold
Daniels</span>
											</td>
											<td class="ticket-details new-row new-left-row"
valign="top" align="left" width="120" style="padding: 0; width:120px;
margin:0 !important;">
												<h6 style="color:#909090 !important; margin:0 0 10px 0;
font-family: 'Helvetica Neue', Helvetica, sans-serif;
text-transform:uppercase; font-size:13px; font-weight:700
!important;">Security Code</h6>
												<span style="color:#0a0a0e !important; font-family:
'Helvetica Neue', Helvetica, sans-serif;
font-size:15px;">16e8922b68</span>
											</td>
										</tr></table><table class="whiteSpace" border="0"
cellpadding="0" cellspacing="0" width="100%"><tr><td valign="top"
align="left" width="100%" height="30" style="height:30px;
background:#f7f7f7; padding: 0 !important; margin:0 !important;">
												<div style="margin:0; height:30px;"></div>
											</td>
										</tr></table><table class="ticket-venue" border="0"
cellpadding="0" cellspacing="0" width="100%" align="center"><tr><td
class="ticket-venue" valign="top" align="left" width="300"
style="padding: 0 !important; width:300px; margin:0 !important;">
												<h6 style="color:#909090 !important; margin:0 0 4px 0;
font-family: 'Helvetica Neue', Helvetica, sans-serif;
text-transform:uppercase; font-size:13px; font-weight:700
!important;">Venue</h6>
												<table class="venue-details" border="0" cellpadding="0"
cellspacing="0" width="100%" align="center"><tr><td
class="ticket-venue-child" valign="top" align="left" width="130"
style="padding: 0 10px 0 0 !important; width:130px; margin:0
!important;">
															<span style="color:#0a0a0e !important; font-family:
'Helvetica Neue', Helvetica, sans-serif; font-size:13px;
display:block; margin-bottom:5px;">Test</span>
															<a style="color:#006caa !important; display:block;
margin:0; font-family: 'Helvetica Neue', Helvetica, sans-serif;
font-size:13px; text-decoration:underline;">
																test<br>
																test											</a>
														</td>
														<td class="ticket-venue-child" valign="top" align="left"
width="100" style="padding: 0 !important; width:140px; margin:0
!important;">
															<span style="color:#0a0a0e !important; font-family:
'Helvetica Neue', Helvetica, sans-serif; font-size:13px;
display:block; margin-bottom:5px;"></span>
															<a href="#" style="color:#006caa !important;
display:block; margin:0; font-family: 'Helvetica Neue', Helvetica,
sans-serif; font-size:13px; text-decoration:underline;"></a><br><a
href="#" style="color:#006caa !important; display:block; margin:0;
font-family: 'Helvetica Neue', Helvetica, sans-serif; font-size:13px;
text-decoration:underline;"></a>
														</td>
													</tr></table></td>
											<td class="ticket-organizer" valign="top" align="left"
width="140" style="padding: 0 !important; width:140px; margin:0
!important;">
												<h6 style="color:#909090 !important; margin:0 0 4px 0;
font-family: 'Helvetica Neue', Helvetica, sans-serif;
text-transform:uppercase; font-size:13px; font-weight:700
!important;">Organizer</h6>
												<span style="color:#0a0a0e !important; font-family:
'Helvetica Neue', Helvetica, sans-serif; font-size:15px;">Vestival
B.V.</span>
											</td>
										</tr></table><table border="0" cellpadding="0"
cellspacing="0" width="100%" align="center"><tr><td
class="ticket-footer" valign="top" align="left" width="100%"
style="padding: 0 !important; width:100%; margin:0 !important;">
												<a href="http://vestival.myfiesta.com"
style="color:#006caa !important; display:block; margin-top:20px;
font-family: 'Helvetica Neue', Helvetica, sans-serif; font-size:13px;
text-decoration:underline;">http://vestival.myfiesta.com</a>
											</td>
										</tr></table></td>
							</tr></table><table class="whiteSpace" border="0"
cellpadding="0" cellspacing="0" width="100%"><tr><td valign="top"
align="left" width="100%" height="100" style="height:100px;
background:#ffffff; padding: 0 !important; margin:0 !important;">
									<div style="margin:0; height:100px;"></div>
								</td>
							</tr></table><table class="content" align="center" width="620"
cellspacing="0" cellpadding="0" border="0" bgcolor="#ffffff"
style="margin:0 auto; padding:0;page-break-before: always
!important;"><tr><td align="center" valign="top" class="wrapper"
width="620">
						<table class="inner-wrapper" border="0" cellpadding="0"
cellspacing="0" width="620" bgcolor="#f7f7f7" style="margin:0 auto
!important; width:620px; padding:0;"><tr><td valign="top"
class="ticket-content" align="left" width="580" border="0"
cellpadding="20" cellspacing="0" style="padding:20px;
background:#f7f7f7;">
																		<table border="0" cellpadding="0" cellspacing="0"
width="100%" align="center"><tr><td valign="top" align="center"
width="100%" style="padding: 0 !important; margin:0 !important;">

												<h2 style="color:#0a0a0e; margin:0 0 10px 0 !important;
font-family: 'Helvetica Neue', Helvetica, sans-serif;
font-style:normal; font-weight:700; font-size:28px;
letter-spacing:normal; text-align:left;line-height: 100%;">
													<span style="color:#0a0a0e !important">Vestival Black Tie
Gala</span>
												</h2>
												<h4 style="color:#0a0a0e; margin:0 !important;
font-family: 'Helvetica Neue', Helvetica, sans-serif;
font-style:normal; font-weight:700; font-size:15px;
letter-spacing:normal; text-align:left;line-height: 100%;">
													<span style="color:#0a0a0e !important">January 17</span>
												</h4>
											</td>
										</tr></table><table class="whiteSpace" border="0"
cellpadding="0" cellspacing="0" width="100%"><tr><td valign="top"
align="left" width="100%" height="30" style="height:30px;
background:#f7f7f7; padding: 0 !important; margin:0 !important;">
												<div style="margin:0; height:30px;"></div>
											</td>
										</tr></table><table class="ticket-details" border="0"
cellpadding="0" cellspacing="0" width="100%" align="center"><tr><td
class="ticket-details" valign="top" align="left" width="100"
style="padding: 0; width:100px; margin:0 !important;">
												<h6 style="color:#909090 !important; margin:0 0 10px 0;
font-family: 'Helvetica Neue', Helvetica, sans-serif;
text-transform:uppercase; font-size:13px; font-weight:700
!important;">Ticket #</h6>
												<span style="color:#0a0a0e !important; font-family:
'Helvetica Neue', Helvetica, sans-serif; font-size:15px;">135</span>
											</td>
											<td class="ticket-details" valign="top" align="left"
width="120" style="padding: 0; width:120px; margin:0 !important;">
												<h6 style="color:#909090 !important; margin:0 0 10px 0;
font-family: 'Helvetica Neue', Helvetica, sans-serif;
text-transform:uppercase; font-size:13px; font-weight:700
!important;">Ticket Type</h6>
												<span style="color:#0a0a0e !important; font-family:
'Helvetica Neue', Helvetica, sans-serif; font-size:15px;">Normale
tickets</span>
											</td>
											<td class="ticket-details" valign="top" align="left"
width="120" style="padding: 0 !important; width:120px; margin:0
!important;">
												<h6 style="color:#909090 !important; margin:0 0 10px 0;
font-family: 'Helvetica Neue', Helvetica, sans-serif;
text-transform:uppercase; font-size:13px; font-weight:700
!important;">Purchaser</h6>
												<span style="color:#0a0a0e !important; font-family:
'Helvetica Neue', Helvetica, sans-serif; font-size:15px;">Arnold
Daniels</span>
											</td>
											<td class="ticket-details new-row new-left-row"
valign="top" align="left" width="120" style="padding: 0; width:120px;
margin:0 !important;">
												<h6 style="color:#909090 !important; margin:0 0 10px 0;
font-family: 'Helvetica Neue', Helvetica, sans-serif;
text-transform:uppercase; font-size:13px; font-weight:700
!important;">Security Code</h6>
												<span style="color:#0a0a0e !important; font-family:
'Helvetica Neue', Helvetica, sans-serif;
font-size:15px;">369fe746b4</span>
											</td>
										</tr></table><table class="whiteSpace" border="0"
cellpadding="0" cellspacing="0" width="100%"><tr><td valign="top"
align="left" width="100%" height="30" style="height:30px;
background:#f7f7f7; padding: 0 !important; margin:0 !important;">
												<div style="margin:0; height:30px;"></div>
											</td>
										</tr></table><table class="ticket-venue" border="0"
cellpadding="0" cellspacing="0" width="100%" align="center"><tr><td
class="ticket-venue" valign="top" align="left" width="300"
style="padding: 0 !important; width:300px; margin:0 !important;">
												<h6 style="color:#909090 !important; margin:0 0 4px 0;
font-family: 'Helvetica Neue', Helvetica, sans-serif;
text-transform:uppercase; font-size:13px; font-weight:700
!important;">Venue</h6>
												<table class="venue-details" border="0" cellpadding="0"
cellspacing="0" width="100%" align="center"><tr><td
class="ticket-venue-child" valign="top" align="left" width="130"
style="padding: 0 10px 0 0 !important; width:130px; margin:0
!important;">
															<span style="color:#0a0a0e !important; font-family:
'Helvetica Neue', Helvetica, sans-serif; font-size:13px;
display:block; margin-bottom:5px;">Test</span>
															<a style="color:#006caa !important; display:block;
margin:0; font-family: 'Helvetica Neue', Helvetica, sans-serif;
font-size:13px; text-decoration:underline;">
																test<br>
																test											</a>
														</td>
														<td class="ticket-venue-child" valign="top" align="left"
width="100" style="padding: 0 !important; width:140px; margin:0
!important;">
															<span style="color:#0a0a0e !important; font-family:
'Helvetica Neue', Helvetica, sans-serif; font-size:13px;
display:block; margin-bottom:5px;"></span>
															<a href="#" style="color:#006caa !important;
display:block; margin:0; font-family: 'Helvetica Neue', Helvetica,
sans-serif; font-size:13px; text-decoration:underline;"></a><br><a
href="#" style="color:#006caa !important; display:block; margin:0;
font-family: 'Helvetica Neue', Helvetica, sans-serif; font-size:13px;
text-decoration:underline;"></a>
														</td>
													</tr></table></td>
											<td class="ticket-organizer" valign="top" align="left"
width="140" style="padding: 0 !important; width:140px; margin:0
!important;">
												<h6 style="color:#909090 !important; margin:0 0 4px 0;
font-family: 'Helvetica Neue', Helvetica, sans-serif;
text-transform:uppercase; font-size:13px; font-weight:700
!important;">Organizer</h6>
												<span style="color:#0a0a0e !important; font-family:
'Helvetica Neue', Helvetica, sans-serif; font-size:15px;">Vestival
B.V.</span>
											</td>
										</tr></table><table border="0" cellpadding="0"
cellspacing="0" width="100%" align="center"><tr><td
class="ticket-footer" valign="top" align="left" width="100%"
style="padding: 0 !important; width:100%; margin:0 !important;">
												<a href="http://vestival.myfiesta.com"
style="color:#006caa !important; display:block; margin-top:20px;
font-family: 'Helvetica Neue', Helvetica, sans-serif; font-size:13px;
text-decoration:underline;">http://vestival.myfiesta.com</a>
											</td>
										</tr></table></td>
							</tr></table><table class="whiteSpace" border="0"
cellpadding="0" cellspacing="0" width="100%"><tr><td valign="top"
align="left" width="100%" height="100" style="height:100px;
background:#ffffff; padding: 0 !important; margin:0 !important;">
									<div style="margin:0; height:100px;"></div>
								</td>
							</tr></table></td></tr></table></td></tr></table></center></div></body></html>

*** HEADER EXTRACTED /var/spool/postfix/deferred/5/59C7720CE9 ***
named_attribute: encoding=8bit
original_recipient: [email protected]
recipient: [email protected]
*** MESSAGE FILE END /var/spool/postfix/deferred/5/59C7720CE9 ***

    Screenshot

    January 12, 2015 at 11:47 pm #931876
    Brook
    Participant

    Howdy Arnold,

    That is some really solid debugging. Thank you for sharing all of the details. I too would have suspected that there would be errors in the PHP log. You have eliminated a lot of possibilities with all that info, very helpful.

    Now I am wondering if there is something interfering with our PDF generator causing it not necessarily to fail, but not to run for some reason. Would you mind doing a conflict test (click here for a guide) and seeing if it works?

    Could you also post a copy of your system information, which can be found in the WP Admin > Events > Settings > Help area. Scroll down the page a bit and there is a box filled with information you could copy/paste. You might mark the post private, or at least remove your license key.

    Please let me know if you have questions or if I can be of further assistance. Cheers!

    – Brook

    January 14, 2015 at 12:22 am #932478
    Arnold
    Participant

    I’ve tried it (again) with all plugins disabled, clearing cache etc. No change.

    I’ve enabled PHP_DEBUG. This only showed an unrelated notice in the logs. Fixed that, no change.

    I’m wordering if the plugin is incomplete. I’m unable to find anything PDF related:

    /var/www/wordpress/wp-content/plugins/wootickets# grep -i -l pdf . -R
./readme.txt

    Note that I’m both PHP developer and system administrator. If you give me clear instruction to debug something, I can.

    URL
http://vestival.myfiesta.com
INSTALL KEYS
tribe-wootickets = *******************
WORDPRESS VERSION
4.1
PHP VERSION
5.5.9-1ubuntu4.5
PLUGINS
The Events Calendar version 3.9 by Modern Tribe, Inc.(http://m.tri.be/1x)
WooCommerce version 2.2.10 by WooThemes(http://woothemes.com)
The Events Calendar: WooCommerce Tickets version 3.9 by Modern Tribe, Inc.(http://m.tri.be/28)
NETWORK PLUGINS
-
MU PLUGINS
-
THEME
Twenty Thirteen
MULTISITE
-
SETTINGS
recurring_events_are_hidden = hidden
tribeEventsTemplate =
tribeEventsBeforeHTML =
tribeEventsAfterHTML =
previous_ecp_versions =
Array
(
    [0] => 0
)
latest_ecp_version = 3.9
last-update-message = 3.9
earliest_date = 2015-01-17 00:00:00
latest_date = 2015-01-17 23:59:59
donate-link =
postsPerPage = 10
liveFiltersUpdate = 1
showComments =
showEventsInMainLoop =
multiDayCutoff = 00:00
defaultCurrencySymbol = €
reverseCurrencyPosition =
embedGoogleMaps = 1
embedGoogleMapsZoom = 10
debugEvents =
viewOption = list
WORDPRESS TIMEZONE
-
SERVER TIMEZONE
UTC
    January 15, 2015 at 12:07 am #933112
    Brook
    Participant

    I have noticed your debugging skills. I have an apology to make, Arnold. Even though you mentioned WooCommerce in your post when you started talking about PDF tickets my brain didn’t catch on, and assumed you were talking about EDD Tickets – which uses PDFs.

    WooCommerce Tickets does not use PDFs. Though, as you point out our readme and changelog mentions them. We used to use those but replaced them in v2 of the plugin suite, because an HTML template proved considerably easier to customize and made for a lighter weight plugin. So the tickets themselves are now embedded in the email in an HTML table. As an aside, EDD Tickets still uses PDFs because it’s parent plugin, EDD, prefers them and has the built in libs.

    If you purchased this plugin because you wanted PDF tickets specifically, or are unsatisfied for any other reason, please email support @ this website and tell them you wish to get a refund. You are well within the 30 day return window. I apologize again for the confusion.

    If there is something I can help you with though, please let me know. Are you just looking to customize the tickets look? Test them out? Or did you simply require PDFs? If there is anything I can do I’ll be here.

    Cheers!

    – Brook

    January 15, 2015 at 12:29 am #933121
    Arnold
    Participant

    Hi Brook,

    That is an unexpected turn of events. Sending PDF tickets is a key feature of this project. Your product page explicitly says it’s sending PDF tickets, otherwise I might have informed / tested at forehand.

    Tickets are sent to users as PDFs, so you can customize them to suit your event. Attendees can easily pull up the tickets on their mobile device to get the details.

    I’ve already spend time and money buying, creating and customizing themes and plugins based on a WooCommerce solution.

    All and all, I’m highly disappointed and a little mad. I hope there is a little more you can do for me than just refund the plugin.

    – Arnold

    January 16, 2015 at 1:37 pm #933850
    Brook
    Participant

    My apologies. That was our mistake. I updated the wording on that page to reflect how the plugin now operates (no PDFs). I appreciate your bringing this to our attention, I just wish it wasn’t in such unfortunate circumstance that you became aware of it.

    I notified our support manager about this issue, and he will review it shortly.

    – Brook

    January 16, 2015 at 3:25 pm #933873
    Rob
    Member

    Hi Arnold —

    Thank you for the feedback here. As Modern Tribe’s head of support, I want to let you know that we take issues like this seriously. To that end we really appreciate you raising this concern…there’s no question this was our failure, and I apologize for dropping the ball here.

    Just so you have some context: the PDF tickets were indeed present in the plugin during its first few iterations – but based on feedback from the community and the fact that those PDF tickets were universally loathed by our members, we moved away from that a few releases ago. When we relaunched our website last month (moving from tri.be to theeventscalendar.com) we failed to get the product page + readme.txt file updated to reflect this change. You should know that this was an oversight, not an intentional effort to mislead, and as Brook noted in last reply is one that we corrected immediately based on reviewing your thread and realizing the error.

    Naturally though, that doesn’t solve your predicament here. As a result – while I can’t do anything to bring back PDF tickets, as doing so would require substantial development work to get right – I do want to do right by you here. Whether that means giving you a free license/renewal for a plugin of your choosing as a way of trying to do right by you, or giving you a full refund so you can purchase a competitor’s solution that may better meet your needs…it’s totally your call. It’d suck to lose you as a customer but since we failed to deliver a product in line with your expectations, you may decide that’s the best route to pursue.

    Either way: we’re sorry to have let you down. As the outdated copy has since been corrected, hopefully nobody else will find themselves facing this same disappointment down the road. Thanks again for pointing it out and getting us back on the right track. Please do feel free to reach out to me directly (via email at [email protected]) if you’d like to continue this discussion offline.

    January 16, 2015 at 9:26 pm #933940
    Arnold
    Participant

    The solutions of your competitors all suck. I guess I have to hack in the PDF generation myself.

    The development isn’t that substantial. Just need to fix the layout of the HTML a bit and than pull it through wkhtmltopdf.

    There goes my Saturday :`(

    January 19, 2015 at 2:22 pm #934882
    Brook
    Participant

    I am terribly sorry for the inconvenience Arnold. I hope the refund will provide some solace.

    Since you’ve marked this resolved I will now archive it. I hope the  rest of the site goes smooth. Cheers!

    – Brook

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