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March 8, 2016 at 6:12 pm in reply to: Events Calendar Pro Required for All Paid Plugins? #1086488

Brian
Member

Hi,

Thanks for purchasing Facebook Importer. Pro is not required for Facebook Importer to work.

If a plugin does require another paid plugin it is listed on the products page such as with Community Tickets.

I can help you get Facebook Importer working.

Have you followed the steps in our new user primer to try and get it working:

https://theeventscalendar.com/knowledgebase/new-user-primer-facebook-events/

If so let me know where you are stuck and we can go from here.

Thanks

March 8, 2016 at 6:08 pm in reply to: Is there a way of getting an ical feed for all events please? #1086486

Brian
Member

Hi, Fredick,

If you think that is something you would like as a feature I encourage you to visit our User Voice Page and either upvote an existing request or make a new request there.

http://tribe.uservoice.com/

March 8, 2016 at 6:07 pm in reply to: Shortcode to hide Listed Events below Calendar widget #1086485

Brian
Member

Great, glad it helps, I am going to go ahead and close this ticket, but if you need help on this or something else please post a new ticket.

Thanks!

March 8, 2016 at 6:05 pm in reply to: I accidentally purchased 2 Community Events plugins #1086482

Brian
Member

You’re Welcome.

Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please post a new topic on the forum and we can help you out.

Thanks

March 8, 2016 at 6:05 pm in reply to: Export Events List to PDF #1086481

Brian
Member

You’re Welcome.

I am going to go ahead and close this ticket, but if you need help on this or something else please post a new ticket.

Thanks!

March 8, 2016 at 6:04 pm in reply to: Remove the 'You'll receive your tickets in another email. #1086480

Brian
Member

Great, glad it helps, I am going to go ahead and close this ticket, but if you need help on this or something else please post a new ticket.

Thanks!

March 8, 2016 at 6:04 pm in reply to: Any Shortcode to control where Event Details and Venue Details appear? #1086479

Brian
Member

Hi,

Sorry for the late reply.

We do not provide any support on customizations that includes documentation. We may have some articles in our knowledge base to help out, but from there you have to take it from there. We only support features as they ship with the plugin.

This is an example of the mini calendar in the right sidebar:

http://wpshindig.com/event-widgets/

It is not the same as the Month View you linked too.

We do not have shortcodes for the main views such as Month, List, Map,etc..

March 7, 2016 at 6:32 pm in reply to: Refund please #1086129

Brian
Member

Ok I generate the license for you. You should now see that in your account.

Let me know if you do not.

Thanks

March 7, 2016 at 9:22 am in reply to: Facebook Imports – Duplicate Events #1085900

Brian
Member

Hi,

Sorry for the issues with the duplicates here. I thought we released a fix for this, but not sure what happened.

Anyway, this patch can help today until 4.1, which will be out in a couple weeks.

Please replace the contents of this file:

the-events-calendar-facebook-importer\src\Tribe\Importer.php

With this

https://gist.github.com/jesseeproductions/b1180c6366e10875ad80

I believe that will stop the issue, but if not let us know and if we can get more information to replicate the problem and then fix it.

Let me know.

Thanks

March 7, 2016 at 9:08 am in reply to: Sorry, key validation server is not available. #1085896

Brian
Member

Hi,

Thanks for that if the connection is timing out it might have a block at your server that could be causing this.

Are you able to contact your host to see if they are seeing something block this on their end?

March 7, 2016 at 8:58 am in reply to: Bought Event Tickets Plus twice, meant to buy Events Calendar Pro! #1085893

Brian
Member

Hi,

If that is the case please follow our policy outlined here:

Refund Policy

And we can take care of it. Thanks

March 7, 2016 at 8:57 am in reply to: Is it possible to add event category name to list view (like by the date)? #1085890

Brian
Member

Hi,

Thanks for the interest in our plugins. I can answer your questions.

It could be possible to modify the List view to add the categories, but not something we can support.

We have our themer’s guide to modifying our templates:

https://theeventscalendar.com/knowledgebase/themers-guide/

And the event categories are a custom taxonomy: tribe_events_cat

Using that you could add the names yourself.

Cheers

March 7, 2016 at 8:53 am in reply to: List View for Events Calendar is not showing all the events #1085883

Brian
Member

I am glad to see you were able to figure it out.

I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to create a new ticket.

Thanks!

March 7, 2016 at 8:53 am in reply to: Tickets Plus: Wait list, and confirmation emails #1085881

Brian
Member

Hi,

Thanks for the interest in our plugins. I can answer your questions.

We do not have a Wait List or Reminder Email Features for our plugins.

If you think that is something you would like as a feature I encourage you to visit our User Voice Page and either upvote an existing request or make a new request there.

http://tribe.uservoice.com/

Cheers

March 7, 2016 at 8:52 am in reply to: restrict a shopping cart to events only #1085879

Brian
Member

Hi,

Thanks for the interest in our plugins. I can answer your questions.

Tickets made in WooCommerce have to use the WooCommerce checkout process to work.

Right now that accepts both products and tickets to be bought at the same time as tickets themselves are products just with modifications.

It maybe be possible to restrict to buy one of the other at a time, but that is nothing we have information on to provide unfortunately.

Let me know if you have any follow up questions.

Thanks
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