Refund please

[Coleen]

Hi.

I purchased WooCommerce Tickets on the understanding that is was current software. No where on your product page did I see “this product is discontinued”.

After I purchased it, and logged in, I then saw the message “this product is discontinued”, which was disappointing.

Please refund my purchase of WooCommerce Tickets, so I can purchase WordPress Tickets Plus, or alternatively, please credit me with a WordPress Tickets Plus license, and remove my WooCommerce Tickets license.

Regards,
Coleen.

[Brian]

Hi,

Sorry about the confusion here. The product is still supported, but all new features will be in Event Tickets Plus.

I can create an Event ticket Plus License for your account if you like instead of having to do a refund.

If you would like to go the refund route, please follow our policy outlined here:

https://theeventscalendar.com/knowledgebase/refund-policy/

And we can take care of it. Thanks

[Coleen]

Hi Brian,

An Event ticket Plus License would be best thanks.

Regards,

Coleen.

[Brian]

Ok I generate the license for you. You should now see that in your account.

Let me know if you do not.

Thanks

[Tarek]

Hi Brian,

I encountered the same issue and would like a refund on the Woocommerce Tickets. I have already purchased Events Tickets Plus.

Thanks.

[Brian]

Hi Tarek,

I saw your request come in by email. So I think you are good to go.

I am going to close this ticket, but if you need anything else related to this topic or another please post a new topic on the forum and we can help you out.

Thanks

[Author]

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