Events Calendar Pro Required for All Paid Plugins?

[KC]

I have been using the free version of The Events Calendar on my site. I purchased a license for the Facebook Importer add-on, but I cannot install it. Do you require your customers to purchase a Pro license to utilize any paid add-ons? If so, why isn’t this made clear anywhere on your site?

[Brian]

Hi,

Thanks for purchasing Facebook Importer. Pro is not required for Facebook Importer to work.

If a plugin does require another paid plugin it is listed on the products page such as with Community Tickets.

I can help you get Facebook Importer working.

Have you followed the steps in our new user primer to try and get it working:

https://theeventscalendar.com/knowledgebase/new-user-primer-facebook-events/

If so let me know where you are stuck and we can go from here.

Thanks

[KC]

I’m currently running the most recent versions of The Events Calendar, but I am still unable to view the ‘Licenses’ tab in the settings. What else might be the conflict?

[Brian]

Hi,

Can you please provide your system info following this guide in a private link:

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

And please verify you have done steps 1 through 3 of the new user primer:

https://theeventscalendar.com/knowledgebase/new-user-primer-facebook-events/

Thanks

[KC]

This reply is private.

[Brian]

I do not see Facebook Importer in the plugin list.

Have you downloaded the zip file and uploaded and activated it in your site?

Can you confirm you see this in your plugins listing with both activated:

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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