[Brian]

I do not believe we had a sticky feature for the Photo View.

The only sticky feature we have is for the month view. How did you use the sticky feature before?

You should be able to upgrade to 4.1 already, do you not see it?

[Brian]

Hi John,

Thanks for posting here. I can certainly help you here, but we can help you better if you create your own topic in the forum, where we can interact with you one on one.

Having said that it sounds like PHP is running out of memory.

This is a good guide to increasing it:

https://premium.wpmudev.org/blog/increase-memory-limit/

If you have further issues after that please create a new topic and reference this one and we can help out.

Thanks

[Brian]

Steve,

We have fixed the plugin folder name issue, it was a packaging error.

I would recommend deactivating and deleting the current premium plugins you have for Pro and Facebook.

Then grabbing the latest copies from theeventscalendar.com in your account.

Then manually upload them to get the original folder names back.

This process does delete events or settings, but it is always a good idea to backup just in case.

Cheers

[Brian]

Hi,

Thanks for using our plugins. I can help out here.

The only way for the automatic updates to work in Multisite is for the plugins to be activated in the Network settings as WordPress does not have a method to update plugins from the subsites in Multisite.

You can continue to use the plugin in multisite, but, you are going to have to manually update the plugins following these steps:

Manual Updates

You can download the latest version from your account here on theeventscalendar.com

Let me know if you have any follow up questions.

Thanks

[Brian]

Hi,

Thanks for using the Events Calendar.

Here on the pre-sales forum, I’m afraid we do not provide technical support. I would ask that you take any technical support questions across to our wordpress.org forum – our staff scan it periodically and other community members may also be able to help out.

The Events Calendar

If you have purchased a plugin from us, please login and post in the premium forums for that plugin and we can help you out there:

https://theeventscalendar.com/support/forums/

Thanks again!

[Brian]

Hi,

That error is saying it is not finding the main file for TEC.

If that is the cause it could be a bad zip file.

Can you check in the zip file you are uploading to make sure this file is there:

plugins/the-events-calendar/src/Tribe/Main.php

Or check on your server that file is there too.

[Brian]

Hi,

I am not sure what you mean that you cannot upgrade Pro?

If both plugins are at least 4.0.7 then the issue should go away:

Fatal error: Call to undefined method Tribe__Events__Main::rebuild_known_range() in /home/starparish/public_html/wp-content/plugins/events-calendar-pro/src/Tribe/Recurrence/Queue_Processor.php on line 169

Or you can upgrade to 4.1 and that should fix it as well.

[Brian]

You’re Welcome.

Sorry for not having better news on this.

I am going to go ahead and close this ticket, but if you need help on this or something else please post a new ticket.

Thanks!

[Brian]

Hi Nico,

You can try what Andrea did, but it is not recommended as the plugin with overwrite those changes.

It is not possible to edit a method from your theme as it is the templates.

Beyond that I do not have information on how to make a customization such as this.

Thanks

[Brian]

I have created a bug ticket to address this and since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please post a new topic on the forum and we can help you out.

Thanks

[Brian]

Hi,

Thanks for using our plugins. I can help out here.

You need both plugins active to work so you cannot delete either one.

Cheers

[Brian]

Hi,

Sorry for the issues you are having. I can help troubleshoot this with you.

I noticied the same thing on my test site and we are looking into the problem, but not sure what is causing it right now.

If you reactive the plugins they should still as normal.

Do you find that is the case?

[Brian]

Hi,

Thanks for using the Events Calendar.

Here on the pre-sales forum, I’m afraid we do not provide technical support. I would ask that you take any technical support questions across to our wordpress.org forum – our staff scan it periodically and other community members may also be able to help out.

The Events Calendar

If you have purchased a plugin from us, please login and post in the premium forums for that plugin and we can help you out there:

https://theeventscalendar.com/support/forums/

Thanks again!

[Brian]

Hi,

Thanks for the interest in our plugins. I can answer your questions.

We do not have a feature to do as you describe.

If you think that is something you would like as a feature I encourage you to visit our User Voice Page and either upvote an existing request or make a new request there.

http://tribe.uservoice.com/

[Brian]

No worries.

Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please post a new topic on the forum and we can help you out.

Thanks

[Author]

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