my support threads are not showing in my account area

[Niall]

when I click on “my support threads” I’m taken to the 404 page. I do see some of them on the thread feed, but I’m not confident that they’ll be seen and responded to

please advise

Andi

[Brian]

Hi,

I am seeing all your threads come through fine in our system so no worries there.

I also see them here:

https://theeventscalendar.com/support/forums/users/andibase8media-com/support/topics/

It might not show right away due to caching.

What is the link you are getting a 404 error on?

Also, please note per our terms and conditions it may take up to 24 hours to respond to a new topic or reply.

Thanks

[Niall]

here is the link that the top nav is taking me to:

https://theeventscalendar.com/support/forums/users/[email protected]/support/topics/

[Brian]

Ok I guess it is not stripping our the @ symbol in that link in the header.

The link I provided is the correct link so please use that and we will take a look into this.

Thanks

[Niall]

resolved

[Brian]

I have created a bug ticket to address this and since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please post a new topic on the forum and we can help you out.

Thanks

[Author]

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