[Brian]

I am glad to see you were able to figure it out.

I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to create a new ticket.

Thanks!

[Brian]

Hi,

Thanks for using the Events Calendar.

Here on the pre-sales forum, I’m afraid we do not provide technical support. I would ask that you take any technical support questions across to our wordpress.org forum – our staff scan it periodically and other community members may also be able to help out.

The Events Calendar

If you have purchased a plugin from us, please login and post in the premium forums for that plugin and we can help you out there:

https://theeventscalendar.com/support/forums/

Thanks again!

[Brian]

Great, glad it helps, I am going to go ahead and close this ticket, but if you need help on this or something else please post a new ticket.

Thanks!

[Brian]

Hi Dirk,

Glad we got one issue fixed for you.

Thanks for bringing in these reports.

Ok I tried to reproduce this new issue and created two new WooCommerce Tickets and placed an order and it worked correctly.

Are both those tickets WooCommerce as well?

Let me know and we can go from here.

Thanks

[Brian]

Hi,

Thanks for using our plugins. I can help out here.

You want to look for this file:

plugins/event-tickets/src/views/tickets/email.php

And then move it here in your theme:

yourtheme/tribe-events/tickets/email.php

Not sure where you want to add the text, but you could try right after the </table> tag on line 421.

Let me know how that works out.

Cheers

[Brian]

Hi,

Sorry for the issues you are having. I can help troubleshoot this with you.

I am not able to reproduce on my test site.

Do you have any custom snippets or custom templates in your theme in this directory:

your-theme/tribe-events/community

Can you please follow our testing for conflicts guide:

Testing Conflicts With Themes and Other Plugins

And see if that can narrow down the cause of this.

Let me know what you find out.

Thanks

[Brian]

Since that is running at init I do not think it is there.

However, you would most likely remove it there and then hook in later to check the order and email there on your condition.

[Brian]

Try adding this before before the closing php tag:

?>

[Brian]

Hi,

Thanks for reporting this.

We have a bug ticket in place, but we are also seeing people say it is fixed so we are trying to confirm it or fix it for 4.1.2

Thanks

[Brian]

Great, glad it helps, I am going to go ahead and close this ticket, but if you need help on this or something else please post a new ticket.

Thanks!

[Brian]

Hi,

Sorry for the mix up.

I found your entry in the form system, but not in our email system and looking into it.

I will get back to you once I found out where it went.

Cheers

[Brian]

I am glad to see you were able to figure it out.

I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to create a new ticket.

Thanks!

[Brian]

Hi,

Thanks for using the Events Calendar.

Here on the pre-sales forum, I’m afraid we do not provide technical support. I would ask that you take any technical support questions across to our wordpress.org forum – our staff scan it periodically and other community members may also be able to help out.

The Events Calendar

If you have purchased a plugin from us, please login and post in the premium forums for that plugin and we can help you out there:

https://theeventscalendar.com/support/forums/

Thanks again!

[Brian]

Hi,

Thanks for using our plugins. I can help out here.

We have this snippet to disable the Ticket Emails in WooCommerce.

/*
* Events Tickets Plus - WooCommerce Tickets - Prevent Ticket Email from being sent.
* @ Version 4.1
*/
add_action( 'init', 'wootickets_stop_sending_email' );
function wootickets_stop_sending_email() {
if ( class_exists( 'Tribe__Tickets_Plus__Commerce__WooCommerce__Main' ) ) {
$woo = Tribe__Tickets_Plus__Commerce__WooCommerce__Main::get_instance();
remove_filter( 'woocommerce_email_classes', array( $woo, 'add_email_class_to_woocommerce' ) );
add_action( 'woocommerce_email_after_order_table', array( $woo, 'add_tickets_msg_to_email' ) );
}
}


Does that give you a good starting point to work from?

Thanks

[Brian]

Hi,

Thanks for using our plugins. I can help out here.

We have this snippet to disable the Ticket Emails in WooCommerce.

You can use the following snippet in your theme’s functions.php to change it:

/*
* Events Tickets Plus - WooCommerce Tickets - Prevent Ticket Email from being sent.
* @ Version 4.1
*/
add_action( 'init', 'wootickets_stop_sending_email' );
function wootickets_stop_sending_email() {
if ( class_exists( 'Tribe__Tickets_Plus__Commerce__WooCommerce__Main' ) ) {
$woo = Tribe__Tickets_Plus__Commerce__WooCommerce__Main::get_instance();
remove_filter( 'woocommerce_email_classes', array( $woo, 'add_email_class_to_woocommerce' ) );
add_action( 'woocommerce_email_after_order_table', array( $woo, 'add_tickets_msg_to_email' ) );
}
}


Does that work?

[Author]

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