Issue with licencing Event Tickets Plus – premium plugin

[tanyazailer]

Hi,
We’re using your plugins on our web site: http://www.cashflowtallinn.ee
We’re using:
The Events Calendar – free version
Event Ticket Plus – premium version (licence purchased)

We’re unable to licence our premium plugin.
This tutorial https://theeventscalendar.com/knowledgebase/finding-and-inputting-your-license-key/ didn’t help since we don’t have Licences option within our Settings page. At this moment we’re unable to use Event Ticket Plus plugin that we purchased.
Please provide assistance.

All best,

[tanyazailer]

Hi,
We found way to resolve issue.
We needed to install basic version of plugin and premium in order to make it work.
Licence activated, problem resolved.
All best,

[Brian]

I am glad to see you were able to figure it out.

I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to create a new ticket.

Thanks!

[Author]

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