Brian

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  • May 15, 2015 at 5:54 am in reply to: Fresh install #962882
    Brian
    Member

    Hi Brent,

    When deactivating and deleting our and then reactivating our plugins no settings or events should be lost.

    However, it is always a good idea to backup the site first just in case.

    Let me know if you have any follow up questions.

    Thanks

    May 15, 2015 at 5:53 am in reply to: Display gravityform on event details page? #962881
    Brian
    Member

    Hi,

    Thanks for the interest in our plugins.

    You can add the gravity form shortcode into the event visual editor on any event you like.

    The best way to test that out is through the core version of the Events Calendar found for free on WordPress.org: https://wordpress.org/plugins/the-events-calendar/

    You could also embeded it in a template following our themer’s guide:

    https://theeventscalendar.com/knowledgebase/themers-guide/

    Let me know if you have any follow up questions.

    Thanks

    May 15, 2015 at 5:51 am in reply to: license key attached not attached to site #962880
    Brian
    Member

    Hello,

    Sorry for the issues you are having.

    It looks like both licenses are attached to the same site.

    So can you please try removing your license keys from your account on TheEventsCalendar.com and then reactivating them on your site to see if that resolves the issue.

    To do that, login to your account and go to My Account > License Keys

    Click “Disconnect now” next to all the urls and go to your site and add those license keys back.

    Let me know how that works out for you.

    Thanks

    May 15, 2015 at 5:45 am in reply to: created Facebook events from events created on the website #962879
    Brian
    Member

    Hi,

    Thanks for the interest in our plugin.

    It is not currently possible to create events using their API we can only import them.

    Cheers

    May 15, 2015 at 5:44 am in reply to: iCal Feed URL only limits to one page #962877
    Brian
    Member

    Hi,

    Thanks for using our plugins.

    We do not have a master url hidden away on a site for the ical export.

    Which coding are you using to try and achieve this? And does it help if it is in the functions.php?

    Also, are you using a child theme?

    Let me know and I can try to help out.

    Thanks

    May 14, 2015 at 3:14 pm in reply to: Ticket information is not saving after publishing or updating! #962762
    Brian
    Member

    This reply is private.

    May 14, 2015 at 3:11 pm in reply to: Cannot import events from eventbrite #962760
    Brian
    Member

    This reply is private.

    May 14, 2015 at 3:11 pm in reply to: Eventbrite import #962758
    Brian
    Member

    This reply is private.

    May 14, 2015 at 12:21 pm in reply to: Eventbrite import #962704
    Brian
    Member

    This reply is private.

    May 14, 2015 at 12:16 pm in reply to: Ticket information is not saving after publishing or updating! #962699
    Brian
    Member

    I think I found a solution. For some reason your server returns a different result for a function then others. I was able to change it.

    Please try to import an event and create an event and register with eventbrite.com.

    I was able to do both on your site.

    There maybe other issues related to this bug, but it appears you can import and register events with eventbrite.

    Let me know what you find out.

    Thanks

    May 14, 2015 at 9:54 am in reply to: FTP, STP, HTTP/POST, HTTP #962657
    Brian
    Member

    I am not sure I can delete an account. I need to keep the order on record and that is all attached together.

    The account will expire on its own and not charge you when the renewal comes up.

    May 14, 2015 at 9:50 am in reply to: Do you maybe know the reason for this conflict? #962655
    Brian
    Member

    I am glad to see you were able to figure it out. If you find something new let us know.

    I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to create a new ticket.

    Thanks!

    May 14, 2015 at 9:50 am in reply to: Can I custom URL depends on Event Tags? #962654
    Brian
    Member

    Great glad it helps.

    I am going to close this ticket, but if you need anything else related to this topic or another please post a new topic on the forum and we can help you out.

    Thanks

    May 14, 2015 at 9:49 am in reply to: Conflict with NGFB Plugin #962653
    Brian
    Member

    Sounds good. Let us know if you find out that we might be missing.

    I am going to close this ticket, but if you need anything else related to this topic or another please post a new topic on the forum and we can help you out.

    Thanks

    May 14, 2015 at 9:49 am in reply to: Sorry, key validation server is not available #962652
    Brian
    Member

    Great glad it working now.

    I am going to close this ticket, but if you need anything else related to this topic or another please post a new topic on the forum and we can help you out.

    Thanks

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