Eventbrite import

[growfl]

I have updated eventbrite to version 3.9.5 and the eventbrite import function is not working.

[growfl]

this is the error message I get….I’ve udpated all the keys, etc. and it’s not working

We were unable to import your Eventbrite event. Please verify the event id and try again.

[Patricia]

I’m getting the same error message. The format that the EC plugin is looking for isn’t the same format that I’m finding to Eventbrite events.

[Brian]

Hi,

Sorry for the issues you are having.

We are seeing some reports of this issue, but have yet to reproduce the error to find a solution.

Can you please confirm you have setup the app following these steps:

https://theeventscalendar.com/knowledgebase/configuring-eb-tickets/

Also confirm the site url is the same for the Application URL and OAuth Redirect URI

What I mean is if your site is http://www.yoursite.com that should be in both those urls and not one being http://www.yoursite.com and the other http://yoursite.com

Import URL
The url now look something like this from Eventbrite:

https://www.eventbrite.com/e/nawbo-slc-quarterly-workshop-wbrook-lyons-hosted-by-wells-fargo-tickets-13803190715

All you need to import is the number on the end so in this case:

13803190715

Query Monitor
If that does not help can you load Query Monitor:

Query Monitor

Then try to import an event and take a screenshot of the output.

You may see http errors on other pages for Eventbrite, but those should not be causing this issue as I am see them as well, but the Import and Event creation is working.

I use Awesome Screenshot for Chrome and Firefox to take a full page screenshot.

Let me know what you find out and you can do it in a private reply as well.

Thanks

[growfl]

This reply is private.

[Brian]

This reply is private.

[growfl]

here is what it says in the php file – curl is enabled…any other suggestion???

‘./configure’ ‘–with-libdir=lib’ ‘–enable-fastcgi’ ‘–prefix=/usr/local/php5_4’ ‘–with-config-file-path=/web/conf’ ‘–disable-posix’ ‘–enable-bcmath’ ‘–enable-calendar’ ‘–with-curl=/usr/bin/curl’ ‘–with-gdbm’ ‘–enable-exif’ ‘–enable-ftp’ ‘–with-gd’ ‘–with-freetype-dir=/usr’ ‘–with-jpeg-dir=/usr’ ‘–with-png-dir=/usr/bin/libpng-config’ ‘–enable-gd-native-ttf’ ‘–with-gettext’ ‘–with-mcrypt=/usr/bin/libmcrypt-config’ ‘–with-mhash’ ‘–with-pdo’ ‘–with-pdo-mysql=/usr’ ‘–with-mysql=/usr’ ‘–with-mysqli=/usr/bin/mysql_config’ ‘–with-openssl’ ‘–with-pspell’ ‘–enable-soap’ ‘–enable-wddx’ ‘–with-xsl’ ‘–with-zlib’ ‘–enable-mbstring’ ‘–enable-zip’ ‘–with-xmlrpc’ ‘–sysconfdir=/web/httpd24/conf’ ‘–enable-apc’

[Brian]

This reply is private.

[growfl]

That solved it….thanks!

[growfl]

Actually…the import works, but it doesn’t have the ticket sales available at the bottom like it used to.

[Brian]

This reply is private.

[Leah]

Hi growfl,

Thanks so much for posting here and working with us. We really appreciate your help in pinning down this issue! We have just release Eventbrite Tickets 3.9.6 which fixes the bug preventing users with 32bit servers from importing events.

Please head over to your site’s dashboard and update to this new version. If you need help or run into problems, please open another thread and we will take a look. Thank you for your patience and understanding which we got this problem figured out!

Best,
The Team at Modern Tribe

[Author]

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