Cannot import events from eventbrite

[Rich]

Hey All, I am not able to import events using the method you describe on the import admin page. Also, the URL structure is no longer eventbrite.com/event/{event-id} so maybe that has something to do with it. The url now looks like this:

http://www.eventbrite.com/e/applied-leadership-series-625-tama-kieves-registration-16491091298

[Brian]

Hi,

Sorry for closing that other thread, but I did not hear from you and other people started posting and I did not want any response to get lost.

Anyway I just tried to import this event using just the ID:

16491091298

And got it to work. If you try importing that ID does it work for you?

Let me know and we can go from there.

Thanks

[Rich]

Hey Brian – that last post was my fault. I didn’t realize I was logged in as the client until after you closed it. Sorry about that. I’ll give this a shot tomorrow morning and let you know. Thank’s for the help -Rich

[Brian]

Ok let me know how it works out.

Thanks

[Rich]

Hey Brian – I gave this a shot and it did not work. I received this message:
We were unable to import your Eventbrite event. Please verify the event id and try again.

would you like me to create an account for you to test?

[Brian]

would you like me to create an account for you to test?

I appreciate the offer!

However, our current policy is not to accept logins or to log in to customer servers/WordPress installations.

Have you imported that event before?

Also, can you try importing either of these events:

16315426881

16211090809

Let me know if either of those work. If they do work you do not need to keep them on your site, you can delete right away.

Thanks

[Rich]

Bummer, neither of those worked. I took a quick look on the forum and this seems to be a problem for a few other as well. Glad it’s not isolated to me.

[Brian]

Yep there appears to be an issue, but none of us are able to reproduce the issue so we are having trouble narrowing it down to resolve, but we are working on it.

[Rich]

Well I am on WPEngine. If we are trying to write to the db, it’s possible that WPEngine is disallowing the request. Might be worth asking the others where they are hosting…not sure.

[Brian]

Thanks for the information. Not everyone who is having the issue is on WP Engine, but that could be the source of your issue.

We are still are still trying to find the issue, but so far have been unable to replicate it.

To help could you share your system information as a private reply? You can find this at the bottom of the Events → Settings → Help screen 🙂

[Rich]

This reply is private.

[Brian]

Hi,

I wanted to let you know we are working on resolving this, but I do not have an update today on progress.

We have a release almost ready to go and hope to get it out tomorrow.

Sorry for the delay in resolving this.

[Rich]

no problem at all. these things happen. -Rich

[Brian]

We just launched Eventbrite 3.9.5. Let me know if that helps with the Import issue.

Thanks

[Rich]

Hey Brian – I attempted to update the plugin, but it is still not importing. -Rich

[Author]

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