[Brian]

Hi,

Thanks for the interest in our plugins. I can answer your questions.

With the iCal Importer we can import an events that follow the iCal format.

Do you know what format the events are in?

Do you have a link you were going to import from or a file?

Thanks

[Brian]

Hi,

Thanks for using our plugins. I can try to help out here.

The wording Archives is coming from your theme and we do not have information available on how to change it in your theme.

I can help by providing css to hide it, but otherwise that change is in the theme.

Let me know if you would like that css or I can try to help with the theme change, but limited in that.

Cheers

[Brian]

Hi,

Thanks for using our plugins. I can help out here.

We have this guide for moving the ticket form:

https://theeventscalendar.com/knowledgebase/moving-the-ticket-form/

It will work with Avada as they did not change the hooks.

Please test out the different options there and let me know how it works out.

Also, thanks for the offer to access your site, but per our terms and conditions we do not access any client sites so I have deleted that information.

Thanks

[Brian]

Hi,

Thanks for using our plugins. I can help out here.

The Facebook Importer does not support automatic importing from Groups.

It supports Facebook Pages and Organizations for Automatic Imports.

And it imports manually from user profile events.

For all of those the events must be public without restrictions.

I did successfully manually import from the Group this event: 1105556846171948

That is currently how the importer works.

Let me know if you have any follow up questions.

Thanks

[Brian]

Hi Kirby,

Downgrading to 4.1 could resolve this.

I have changed your account so you have access to 4.1.

You can download the older versions from your account here on theeventscalendar.com

And follow these steps for manual updates:

Manual Updates

Let me know if that works out.

Thanks

[Brian]

I am glad to see you were able to figure it out.

I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to create a new ticket.

Thanks!

[Brian]

I am glad to see you were able to figure it out.

I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to create a new ticket.

Thanks!

[Brian]

Hi,

Thanks for using the Events Calendar.

Here on the pre-sales forum, I’m afraid we do not provide technical support. I would ask that you take any technical support questions across to our wordpress.org forum – our staff scan it periodically and other community members may also be able to help out.

The Events Calendar

Thanks again!

[Brian]

Hi,

Thanks for using the Events Calendar.

Here on the pre-sales forum, I’m afraid we do not provide technical support. I would ask that you take any technical support questions across to our wordpress.org forum – our staff scan it periodically and other community members may also be able to help out.

The Events Calendar

If you have purchased a plugin from us, please login and post in the premium forums for that plugin and we can help you out there:

https://theeventscalendar.com/support/forums/

Thanks again!

[Brian]

Hi,

Thanks for using the Events Calendar.

Here on the pre-sales forum, I’m afraid we do not provide technical support. I would ask that you take any technical support questions across to our wordpress.org forum – our staff scan it periodically and other community members may also be able to help out.

The Events Calendar

If you have purchased a plugin from us, please login and post in the premium forums for that plugin and we can help you out there:

https://theeventscalendar.com/support/forums/

Thanks again!

[Brian]

Hi,

Thanks for using the Events Calendar.

Here on the pre-sales forum, I’m afraid we do not provide technical support. I would ask that you take any technical support questions across to our wordpress.org forum – our staff scan it periodically and other community members may also be able to help out.

The Events Calendar

Thanks again!

[Brian]

I am glad to see you were able to figure it out.

I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to create a new ticket.

Thanks!

[Brian]

Hi,

Thanks for purchasing the Events Calendar.

Here on the pre-sales forum, I’m afraid we do not provide technical support.

Please login and post in the premium forums for that plugin and we can help you out there:

https://theeventscalendar.com/support/forums/

Having said that please make sure to follow the new user primer for setup:

https://theeventscalendar.com/knowledgebase-category/primers/

Thanks again!

[Brian]

Hi,

Sorry for the issues you are having. I can help troubleshoot this with you.

The attendees information shows under the ticket form itself on the Event Page.

So when you click quantity 2 it should show 2 sets of fields right under that.

That is not showing there for you, correct?

Do you have any templates moved to your theme in this directory:

yourtheme/tribe-events/

Can you please provide a link in a private reply to where to an event with attendee fields?

Let me know and we can go from here.

Thanks

[Brian]

Hi,

Thanks for the interest in our plugins. I can answer your questions.

For the most part we do not support 3rd party plugins and have no coding to help with compatibility issues with muffin builder.

It might be possible, but we are unable to providing any coding for this for users of the free version of Pro users per our terms and conditions.

Sorry for not having more on this.

Let me know if you have any follow up questions.

Thanks

[Author]

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