Brian

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Viewing 15 posts - 3,796 through 3,810 (of 11,256 total)
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  • in reply to: Month View Order and Times #1008551
    Brian
    Member

    Hi,

    The month view also has a sticky option so if checked those events appear first. Also, I believe that All Day Events need to be accounted for as well so we query by eventstartdate we then have to make modifications accordingly to reorder.

    in reply to: Tickets not shown on event page #1008462
    Brian
    Member

    Hi,

    Sorry for the issues you are having.

    I visited your site and I am seeing the tickets on that page.

    Are they showing for you now too?

    Let me know and we can help out if not.

    Thanks

    in reply to: View as 'list' on the monthly calendar not working #1008458
    Brian
    Member

    Hi,

    Sorry for the issues you are having. I can help troubleshoot this with you.

    I visited your site and see what you mean about the list view not showing events.

    It looks like there is a fatal error causing the problem when the first event is trying to be shown.

    Do you have any custom event templates in your theme in this directory:

    /tribe-events/

    Are you able to check your error logs and see what they say there?

    Let me know and we can go from here.

    Thanks

    in reply to: Month view showing in responsive mode #1008455
    Brian
    Member

    You’re Welcome.

    I am glad to see you were able to fix this issue.

    Since the issue is resolved I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to create a new ticket.

    Thanks!

    in reply to: Homepage Posts Are Missing #1008453
    Brian
    Member

    Ok I see the Upcoming Events Now.

    This is what I see:

    Firefox Screenshot 2015 09 24T18 56 55 450Z

    Looks like it is from our Event List Widget.

    Also, the issue fixed in 3.12.1 was not the widget not showing events, but events shown in the main loop on the home page with posts causing neither to show.

    Let me know about the rest.

    Thanks

    in reply to: Drop Downs Appearing with Bullets #1008449
    Brian
    Member

    Hi,

    Sorry for the issues. I can help troubleshoot this with you.

    First the warning is showing because you have debug turned on in WordPress. It is recommended you turn that off on live sites.

    A warning although it is something to fix does not automatically cause the site to break like a fatal error.

    This is how to turn off:

    http://codex.wordpress.org/Editing_wp-config.php#Debug

    That will at least hide that issue and we can solve the bulleted list in the mean time.

    Bulleted List
    I was unable to see the Community Events form can you open that up so I can see what we are looking at for this issue?

    Thanks

    in reply to: Unable to update from Events Calendr PRO from 3.9.1 #1008443
    Brian
    Member

    I am glad to see you were able to fix this issue.

    We are making improvements to the saving process of the license in 4.0 so that should help out in the future.

    Glad it is working now though.

    Since the issue is resolved I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to create a new ticket.

    Thanks!

    in reply to: Homepage Posts Are Missing #1008441
    Brian
    Member

    Hi,

    Ok lets see what we can do to get to the bottom of this.

    When you say Events Disappear, where are they suppose to appear? I visited your site and not exactly sure.

    Were they showing with your blog posts? If not, what was showing the events on the home page?

    If it is through that Events Calendar Shortcode plugin I am unable to troubleshoot on it as we did not develop it. Their support forum on WordPress.org is the place for issues with it.

    The fatal error is saying a class is missing in WordPress. The only way to troubleshoot that is to try and fix the WordPress install so unfortunately, reinstalling WordPress is the best way to do that. You can ftp all the WordPress files over the existing install (wp-admin and wp-includes directories only). That is the quickest way to do that. The other option is to following our testing for conflicts guide:

    Testing Conflicts With Themes and Other Plugins

    But I do not think that will solve a missing class in WordPress error, it is possible it could though or at least narrow down the issue.

    Also, I tried to reproduce the error on a couple sites, but they are all working for me.

    Let me know about what I asked above.

    Thanks

    in reply to: SEO Meta Description – Events Page #1008440
    Brian
    Member

    I am glad to see you were able to figure it out.

    I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to create a new ticket.

    Thanks!

    in reply to: Community Tickets Beta #1008438
    Brian
    Member

    Sounds good George will be in touch.

    I am going to close this ticket, but if you need anything else related to this topic or another please post a new topic on the forum and we can help you out.

    Thanks

    in reply to: Refund for iCal addon #1008409
    Brian
    Member

    Hi,

    Sorry it is not going to work out.

    To request a refund please follow our policy outlined here:

    Refund Policy

    And we can take care of it. Thanks

    in reply to: Calendar Widget not filtering properly #1008380
    Brian
    Member

    Hi,

    Sorry for the issues you are having.

    It is a bug in the mini calendar that we are working on fixing, but I do not have a patch for it right now.

    I have added this ticket to our bug ticket and we will update it once we have have fix released.

    Let me know if you have any follow up questions.

    Thanks

    in reply to: Editing the New Event Management Page #1008379
    Brian
    Member

    I am glad to see you were able to figure it out.

    I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to create a new ticket.

    Thanks!

    in reply to: Month view showing in responsive mode #1008375
    Brian
    Member

    Ok glad one thing is working.

    The other issues is similar just with Javascript Minifying. Again the double minify tends to create the issue you are seeing with coding the tooltip.

    If you turn that off as well does that fix it?

    Brian
    Member

    Hi,

    Thanks for using our plugins. I think I can help out here.

    Thanks for providing the think. I see what you mean.

    I got this css to fix it:

    .events-archive.events-gridview #tribe-events-content.tribe-events-month .hentry.vevent.type-tribe_events {
    width: 100%;
    margin: 0;
    padding: 5%;
    }

    Add that css to your theme’s stylesheet or through a plugin such as Simple Custom CSS.

    Let me know if that helps.

    Thanks

Viewing 15 posts - 3,796 through 3,810 (of 11,256 total)