Brian

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Viewing 15 posts - 3,601 through 3,615 (of 11,256 total)
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  • October 5, 2015 at 4:14 pm in reply to: Exclusions still not working on daily recurring event #1011659
    Brian
    Member

    Hi James, thanks for reporting the issue.

    We have this in our system to fix.

    Thanks

    October 5, 2015 at 4:10 pm in reply to: How to list a 4-week course (Part 2) #1011657
    Brian
    Member

    Hi,

    Thanks for using our plugins I can help out here.

    We have this setting:

    Events > Settings > General Tab > “Recurring event instances”

    If you check that it will only show the next upcoming instance of a recurring event in List Style Views (list, photo, and map)

    Do you think that will work for you?

    October 5, 2015 at 2:08 pm in reply to: Change the items in the event page. #1011639
    Brian
    Member

    Hi,

    Thanks for using our plugins. I can help out here.

    We have this guide to moving the WooCommerce Ticket Box Around:

    https://theeventscalendar.com/knowledgebase/moving-the-ticket-form/

    Let me know if that helps.

    Thanks

    October 5, 2015 at 2:05 pm in reply to: Meta Data Plugin #1011638
    Brian
    Member

    This is a duplicate of this thread here so I will help you out there and close this one.

    adding additional check out fields

    October 5, 2015 at 2:05 pm in reply to: adding additional check out fields #1011637
    Brian
    Member

    Hi John,

    We do not have the features you are looking for now to add additional fields on checkout.

    However, we are working on that for our 4.0 release, which is the next release.

    I do not have a timeline for when it will be released.

    If you are looking to change the checkout process right now that is all handled by WooCommerce and searching for a checkout editor might find a solution for you.

    Thanks James for jumping in here as well.

    Let me know if you have any follow up questions.

    Thanks

    October 5, 2015 at 1:51 pm in reply to: Tickets are not sent out on Order Completion #1011623
    Brian
    Member

    Sounds good.

    Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please post a new topic on the forum and we can help you out.

    Thanks

    October 5, 2015 at 1:51 pm in reply to: send ticket to different email #1011622
    Brian
    Member

    No worries.

    Yep, for WooCommerce the only way to see a ticket is to send it to yourself.

    October 5, 2015 at 1:39 pm in reply to: Payment problem #1011618
    Brian
    Member

    This reply is private.

    October 5, 2015 at 1:33 pm in reply to: Payment problem #1011617
    Brian
    Member

    This reply is private.

    October 5, 2015 at 1:33 pm in reply to: Payment problem #1011616
    Brian
    Member

    Hi,

    I am seeing one license in your account for Pro. Are you able to download it now?

    Either way, use the link in the private reply below to get the plugin right away and then we can sort out the licenses.

    Thanks

    October 5, 2015 at 1:30 pm in reply to: Downloads not showing up after buying Pro, Filters, and EDD #1011612
    Brian
    Member

    This reply is private.

    October 5, 2015 at 1:29 pm in reply to: Downloads not showing up after buying Pro, Filters, and EDD #1011611
    Brian
    Member

    Hi,

    Sorry for the issues. I saw reports of PayPal having issues, which maybe the cause of this.

    To get you the plugins right now please use the links below in the private reply.

    Then we can sort out the purchases and downloads.

    October 5, 2015 at 9:00 am in reply to: Before I buy #1011514
    Brian
    Member

    Hi,

    For the most part CSS issues are beyond the support we can provide.

    We try to help out we some of them though as I did here, but this is about the limit we would be able to provide.

    Thanks

    October 5, 2015 at 8:59 am in reply to: Will the Community Tickets addon replace the Tickets addon? #1011513
    Brian
    Member

    Yep exactly that.

    I am going to close this ticket, but if you need anything else related to this topic or another please post a new topic on the forum and we can help you out.

    Thanks

    October 5, 2015 at 8:58 am in reply to: send ticket to different email #1011511
    Brian
    Member

    Hi,

    Thanks for using our plugins. I can help out here.

    That is the correct way to resend ticket emails.

    I was able to get it to send the tickets to another email by going to the order.

    Click on the pencil across from Billing Details.

    Then changed the email address there and clicked Save Order.

    I then resent the email and it sent the tickets to the new address.

    Does that work for you?

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