Payment problem

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  • October 5, 2015 at 3:28 am #1011343
    Nick Tyldsley
    Participant

    Hi guys,

    I’ve just purchased Events Calendar PRO off your website. It hasn’t appeared on the downloads list.

    I thought there was a problem with the payment as it said ‘payment pending’. But now I’ve paid twice and it still says payment pending.

    Please can you advise how to get my download, and that you can provide me with a refund for my duplicate payment.

    Thanks,

    Nick

    October 5, 2015 at 1:33 pm #1011616
    Brian
    Member

    Hi,

    I am seeing one license in your account for Pro. Are you able to download it now?

    Either way, use the link in the private reply below to get the plugin right away and then we can sort out the licenses.

    Thanks

    October 5, 2015 at 1:33 pm #1011617
    Brian
    Member

    This reply is private.

    October 5, 2015 at 1:39 pm #1011618
    Brian
    Member

    This reply is private.

    October 6, 2015 at 12:27 am #1011776
    Nick Tyldsley
    Participant

    All sorted. Got the download link, and even though I got two receipts, only one payment left the account.

    Thanks for the reply! 🙂

    October 6, 2015 at 7:30 am #1011898
    Brian
    Member

    Great glad it all worked out.

    I am going to close this ticket, but if you need anything else related to this topic or another please post a new topic on the forum and we can help you out.

    Thanks

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