Tickets are not sent out on Order Completion

[James Kendall]

Hello all,
I’m new to Wootickets – I hope you can help. I have been testing the plug in and noticed that when some tickets are purchased the buyer does not receive and “order complete’ email or their tickets. This seems to mostly be happening when people purchase through paypal. I use Genesis theme.
Are there any common errors i might be making here?
thanks,
James

• This topic was modified 11 years ago by James Kendall.

[Brian]

Hi James,

Thanks for using WooCommerce Tickets. I can troubleshoot this with you.

WooCommerce does not send the Tickets or the Order Complete email until an order is manually marked complete.

There is a plugin called WooCommerce Autocomplete Orders

https://wordpress.org/plugins/woocommerce-autocomplete-order/

This marks all orders complete on successful purchase and will then send out the tickets and Order Complete email.

Let me know if that works for you or you are having issues beyond this.

Thanks

[James Kendall]

Hi Brian,
Thanks for that. I’ll give it a try and if it’s still faulty I’ll be back in touch.]
Kind regards,
James

[Brian]

Sounds good.

Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please post a new topic on the forum and we can help you out.

Thanks

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