[Brian]

Hi,

I do not see any errors in the coding. Do you have double <?php tags?

What error do you get when you turn on WordPress debug:

Setup a href=”https://codex.wordpress.org/Debugging_in_WordPress#Example_wp-config.php_for_Debugging”>WordPress Debug to see what errors are showing when you try to recreate the issue a couple times in this file: /wp-content/debug.log

[Brian]

I am glad to see you were able to figure it out.

I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to create a new ticket.

Thanks!

[Brian]

Hi,

You should be good to go.

We seen a some reports of this and reproduced in our testing, but it appears it just happens that once on the initial update and then it is fine after that.

Let us know if you see other issues come up, but so far you should be good to go.

Thanks

[Brian]

You’re Welcome

Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please post a new topic on the forum and we can help you out.

Thanks

[Brian]

Hi,

Glad you were able to go to a backup.

Still not sure what the issue was as we have not gotten any other reports of this on the single events.

I believe it maybe that you are on WordPress 4.3 and the is_embed is not a function there so it cases a fatal. We are going to fix that with a check in a future release.

For my personal practice I tend to wait on most releases and update after a couple weeks and I see a bug fix release. So in general if a plugin releases a 2.2 version I will wait until 2.2.1 is out as that should get most of the bugs.

In general I find most plugins are good at catching bugs. I know we do an extensive QA process, but there are so many different theme, plugins, and servers out there not every possibility can be tested against.

Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please post a new topic on the forum and we can help you out.

Thanks

[Brian]

Hi,

Thanks for the interest in our plugins. I can answer your questions.

We do not have a feature to sell tickets at a different price based on role.

With Event Tickets Plus you could setup the tickets as WooCommerce Tickets and then use this plugin to change the price per role:

Woocommerce Role Pricing

I did a test on my site and it worked for me.

You can test it out for yourself and if it turns out it does not work we do offer a 30 Day Refund Policy.

Let me know if you have any follow up questions.

Thanks

[Brian]

Hi,

Thanks for using our plugins. I can help out here.

If you have Event Tickets Plus you do not need WooCommerce Tickets.

We can refund the purchase of WooCommerce Tickets.

To request a refund please follow our policy outlined here:

Refund Policy

And we can take care of it.

Also, what language led you believe you were forced to renew it? If you can provide that we can see about changing it to prevent that confusion.

Thanks

[Brian]

Hi,

Thanks for the interest in our plugins. I can answer your questions.

It is not possible to make the Event Views a Child as you describe.

Since it is setup as an archive it must be in the base url.

There maybe a way around that, but would require a customization and that is beyond the support we can provide.

Cheers

[Brian]

Hi Oliver,

Please email us at support(at)theeventscalendar.com

And we can help you out.

Cheers

[Brian]

This is a duplicate thread and we have responded to your other thread here:

Add Multiple Events to cart – Ajax

[Brian]

I am glad to see you were able to figure it out.

I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to create a new ticket.

Thanks!

[Brian]

Hi,

Thanks for using the Events Calendar.

Here on the pre-sales forum, I’m afraid we do not provide technical support. I would ask that you take any technical support questions across to our wordpress.org forum – our staff scan it periodically and other community members may also be able to help out.

The Events Calendar

If you have purchased a plugin from us, please login and post in the premium forums for that plugin and we can help you out there:

https://theeventscalendar.com/support/forums/

Thanks again!

[Brian]

Hi,

I am not sure if this is the case, but you are blocking off your site maybe that is the cause? If you turn that off does it work?

If not can you please follow our testing for conflicts guide:

Testing Conflicts With Themes and Other Plugins

And see if that can narrow down the cause of this.

[Brian]

Hi,

I tested again and it is working for me so not sure of your issue.

What does the url look like when you scan the QR code?

Mine generates this url:

http://mysite.org?event_qr_code=1&ticket_id=6766&event_id=6759

And then it redirects to this url to show the success or failure message in the admin:

http://mysite.org/wp-admin/edit.php?post_type=tribe_events&page=tickets-attendees&event_id=6759&qr_checked_in=6766

What do your two urls look like?

[Brian]

Hi,

I am not seeing that issue.

Are you logged into the website with the browser that opens when you scan in the ticket?

Do you have any kind of admin redirect or anything in your htaccess that would prevent the id from going through?

Can you see the initial QR url it generates and does that include the id in the query string?

[Author]

Posts