Update to 4.2 crashed Events in my website

[twmarcy]

I clicked on update plugins before seeing your warning about a major release. Now no events are visible on our website. Copy of system information copied in relevant field below. Note: we are hosted by UMC Churches, so I cannot back up our site or test plugins anyway.

Ted

[Brian]

Hi,

Sorry for the issues you are having. I can help troubleshoot this with you.

I am not seeing the issue on my site.

Do you have any custom templates in your theme here:

wp-content/themes/youtheme/tribe-events/

If so and you remove those does that help the issue?

And if that does not help narrow down the issue please setup WordPress Debug to see what errors are showing when you try to recreate the issue a couple times in this file: /wp-content/debug.log

Let me know what you find out and we can go from here to resolve this.

Thanks

[twmarcy]

While a list of events is on the home page, clicking on any of them or clicking the “Events” page just leads to a white screen of death.

I don’t have any custom templates, so that should not be the issue.

As my website is pretty tightly controlled by UMC Communications, I don’t think I have the freedom to enable debugging. Yet they are not helpful with 3rd party problems either.

Is there a way for me to re-install The Events Calendar and Events Calendar PRO version 4.1? Basically undo the update? Worked fine before this morning.

Ted

[Brian]

Hi,

There is no simple button to downgrade, but it is possible.

You can manually downgrade your plugins following this guide:

Manual Updates

You can download the older versions from your account here on theeventscalendar.com

Older versions of the core plugin here:
https://wordpress.org/plugins/the-events-calendar/developers/

Event Tickets here:
https://wordpress.org/plugins/event-tickets/developers/

That process does not delete or change event settings.

Thanks

[twmarcy]

Brian
Thanks for your help – I may go back to this thread if this happens again. What I did instead was to have the support people at our web hosting site (UMC Communications) to reload a backup version of our website from before June 8th and that worked. Our events now work as before.

I believe many of your customers do their own backups, but I’m not able to do that with this hosting service.

But this also means I cannot really test things off the live site, so now I am unsure if and when to update Events Calendar. My sense from other threads is that you had others have problems with this update. I’ll be looking for a communication to the community that a newer version addressing some of these issues has been released.

Ted

[Brian]

Hi,

Glad you were able to go to a backup.

Still not sure what the issue was as we have not gotten any other reports of this on the single events.

I believe it maybe that you are on WordPress 4.3 and the is_embed is not a function there so it cases a fatal. We are going to fix that with a check in a future release.

For my personal practice I tend to wait on most releases and update after a couple weeks and I see a bug fix release. So in general if a plugin releases a 2.2 version I will wait until 2.2.1 is out as that should get most of the bugs.

In general I find most plugins are good at catching bugs. I know we do an extensive QA process, but there are so many different theme, plugins, and servers out there not every possibility can be tested against.

Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please post a new topic on the forum and we can help you out.

Thanks

[Author]

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