[Brian]

Hi,

Thanks for using our plugins. I can try to help out here.

I am not sure where you are referring too. Do you have a link or screenshot you can provide?

Thanks

[Brian]

Hi,

Sorry for the issues you are having. I can help out here.

I visited your site and see what you mean. I also see a Javascript error causing the breakdown.

I believe the issue is your theme is loading an older version of jQuery then what ships with WordPress.

I am not sure what theme you have, but disabling that and using the WordPress version is a good place to start to resolve this.

Let me know how that works out.

Thanks

[Brian]

Hi,

Thanks for using our plugins. I can try to help out here, but I am limited in supporting compatibility issues.

I found this css overrides your theme’s css and keeps the text black:

#tribe-events-content table.tribe-events-calendar tr:hover td a {
color: #000;
}

Add that css to your theme’s stylesheet or through a plugin such as Simple Custom CSS.

Change the #000 to the color your would like.

Let me know if that helps.

Thanks

[Brian]

I am glad to see you were able to figure it out.

I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to create a new ticket.

Thanks!

[Brian]

Hi,

Thanks for using our plugins. I can help troubleshoot this with you.

If you are clicking on the Add Another Organizer and it does nothing, but add the pound sign it sounds like a javascript error.

Do you have a link to where this is happening? It is hard to tell without checking it out.

Thanks

[Brian]

Hi,

Thanks for using our plugins. I can troubleshoot this with you.

I looked up the error code and this is what Google said:

“If reCAPTCHA was working and you suddenly start getting “An internal error occurred”, did you recently delete the Google account that you used to sign up for the keys? If so, register for new keys with an active account and try those.”

Please verify your account and get new keys and try those and see if that helps.

Thanks

[Brian]

Hi,

Thanks for the feedback we appreciate it.

I am going to bring this up in our next meeting after Thanksgiving.

Cheers

[Brian]

Hi,

Thanks for going Pro.

Pro does not have the iCal Importer.

That is a separate plugin for that feature, which you can find out more about it here:

https://theeventscalendar.com/product/ical-importer/

Let me know if you have any follow up questions.

Thanks

[Brian]

Hi,

Thanks for using our plugins. I can help out here.

Can you remove the space from here:

Events > Settings > Display Tab > Date Format Settings > “Time range separator”

Does that work?

Cheers

[Brian]

Hello,

Sorry for the issues you are having.

Can you please try removing your license keys from your account on TheEventsCalendar.com and then reactivating them on your site to see if that resolves the issue.

To do that, login to your account and go to My Account > License Keys

Click “Disconnect now” next to all the urls and go to your site and add those license keys back.

Also, you can download the latest version from your account here on theeventscalendar.com and use these steps to manually update:

Manual Updates

Let me know how that works out for you.

Thanks

[Brian]

Hi,

Oh ok.

In that case please email us at support(at)theeventscalendar.com with the order number and we can help switch the license.

If you would like to sell tickets and only setup from the admin then WooCommerce Tickets will work, but tickets are created per event so it is not possible to create tickets and then assign them to an event.

If you would like to read all the settings available for WooCommerce Tickets please check out this guide:

https://theeventscalendar.com/knowledgebase/new-user-primer-woocommerce-tickets/

Thanks

[Brian]

Great, thanks, I am going to go ahead and close this ticket, but if you need help on this or something else please post a new ticket.

Thanks!

[Brian]

Hi,

Plugins never rely on any files from a theme or they would not work. I usually test everything and Genesis and do not have this issue there.

Our plugin does rely on scripts in WordPress and sometimes a theme replaces those scripts and causes an issue. Does you theme change jQuery from the version shipped with WordPress?

Also, do you have a link I can see the issue?

Maybe I can see what the issue is by seeing the problem live.

Thanks

[Brian]

Hi,

We do not have any bundle deals.

[Brian]

Oh my bad I thought you were using the widget.

It actually only works with the Widget and not the shortcode.

Sorry about that.

[Author]

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