[Brian]

Great, glad it helps, I am going to go ahead and close this ticket, but if you need help on this or something else please post a new ticket.

Thanks!

[Brian]

Hi,

Thanks for using the Events Calendar.

Here on the pre-sales forum, I’m afraid we do not provide technical support. I would ask that you take any technical support questions across to our wordpress.org forum – our staff scan it periodically and other community members may also be able to help out.

The Events Calendar

Thanks again!

[Brian]

It does not appear to be the correct file.

Are you using a child theme?

The end of the stylesheet file being loaded has this selector:

.post-type-archive-tribe_event .wpb_willow_big_title {
display: none;
}

If you cannot get it I would try the Simple Custom CSS and that will work.

Cheers

[Brian]

Ok that gets us somewhere.

It looks like the “You have hit the rate limit” message is saying you are hitting your API limit of 5k per day or the hourly limit (not sure what that is) and that the APP in your website is not able to connect to Eventbrite then so it wont sync or detect an event is connected after the limit is hit.

I looked up their terms and service and found this passage:

“3.3 Rate Limits
Eventbrite start everyone off at 5000 calls per day. If you need more calls or a higher limit, simply email us at [email protected] and tell us what you are up to and we may bump you up.”

I would suggest emailing them to see about getting the limit increased for your account.

I will bring this to the developers and see if there is a place we can add caching to reduce amount of times the app uses the api.

[Brian]

Hi,

I am not able to provide all the details on how the plugins work, but can try to help you get started.

For the WooCommerce Tickets, the Product generated that is a ticket has this custom field that stores the event id:

_tribe_wooticket_for_event

The Event itself does not store any data for the ticket.

The method that creates the ticket is found here:

plugins/event-tickets-plus/src/Tribe/Commerce/WooCommerce/Main.php

Starting on line 416.

It uses the wp_insert_post function from WordPress to initially create the ticket.

That is about all I can provide on a customization.

Cheers

[Brian]

More likely it will have to be added into a template and not into the functions.php.

[Brian]

Hi,

I loaded Jetpack on my site and publicize by default does not work with Events or Tickets (WooCommerce Products)

So something is loading it for all custom post types.

I am not sure what that is, but it is outside of our coding and I am not able to support that.

I will try to think of something else, but from what I read it should not be working without coding being added somewhere to support our CPT.

[Brian]

Hi,

Yeah you can add a message there too, mine was just a quick way to show a message if no tickets at all show.

It would be better to show a message per ticket and say tickets are either not on sale yet or no longer on sale.

I can help a little about that, but limited in customizations.

[Brian]

That is just a conditional check.

if ( tribe_is_recurring_event() ) {

//enter coding

}

Not sure how your theme works and that “page” is working to add it and it might just target all Recurring Events too.

It might have to be something like this:

if ( tribe_is_recurring_event() && ! is_singular( ‘tribe_events’ ) ) {

//enter coding

}

[Brian]

Hi,

Glad it is working.

Yes the functions.php is the correct place.

I am going to close this ticket, but if you need anything else related to this topic or another please post a new topic on the forum and we can help you out.

Thanks

[Brian]

Hi Again,

You are right there is no message there and it would be support and the product better to have something.

I found you can add a message to this template:

plugins/event-tickets-plus/src/views/wootickets/tickets.php

Moved to here in your theme:

yourtheme/tribe-events/wootickets/tickets.php

Then at the bottom.

Replace this

if ( $is_there_any_product ) {
echo $content;
}

With this:

if ( $is_there_any_product ) {
echo $content;
} else {
echo "

Tickets are no longer on sale.

";
}


You could then replace the message I put there with something you would like to use.

Also, if you think that is something you would like as a feature I encourage you to visit our User Voice Page and either upvote an existing request or make a new request there.

http://tribe.uservoice.com/

Does that work for now?

Cheers

[Brian]

Hi,

Thanks for the interest in our plugins.

As of right now we do not have a global stock per event it is done per ticket.

We are working on this feature and hope to have it in the next couple of releases, but I do not have a timeline for that.

Let me know if you have any follow up questions.

Thanks

[Brian]

Hi,

Sorry for the issues. I can try to help out.

The Facebook API will not enable us to pull in any Event with an Age or Country Restriction. Just because it can be seen in Facebook does not make it public.

The only way to resolve that is to remove all restrictions on a page. Are you able to find out if there are any restrictions on that page?

Let me know.

Thanks

[Brian]

Hi Dominique,

Thanks for using our plugins. I can help out here.

For the Facebook Importer do you have automatic imports active?

If you do and you add the Page Username or ID to show on the import page it will import all the events.

If you only want to selectively import events you can add the ID’s, turn off Automatic Imports.

Then go to the import page, check the events to import and then click the import button to get them.

Let me know if you have any follow up questions.

Thanks

[Brian]

Hi,

Thanks for using our plugins.

I can try to help out here, but limited in supporting plugin compatibility issues.

First how do you have Publicize working with Events, by default it only works on Posts, did you add the coding here for it:

https://jetpack.me/support/publicize/#custom-post-types

Our post type is: tribe_events

How is it activated in your site?

[Author]

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