Brian

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Viewing 15 posts - 1,621 through 1,635 (of 11,256 total)
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  • in reply to: Community events add-on for non-profit #1065752
    Brian
    Member

    Hi,

    Thanks for the interest in our plugins. I can answer your questions.

    We only offer The Events Calendar Pro through our Non Profit Program:

    https://theeventscalendar.com/knowledgebase/do-you-offer-discounts-for-non-profit-organizations/

    Cheers

    Brian
    Member

    Hi Angelo,

    Thanks for posting here. I can certainly help you here, but we can help you better if you create your own topic in the forum, where we can interact with you one on one.

    And yes the iCal Importer does work with Google Calendars using the ics feed you can find in the settings.

    Cheers

    Brian
    Member

    Ok glad you found a solution.

    Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please post a new topic on the forum and we can help you out.

    Thanks

    in reply to: Missing event #1065741
    Brian
    Member

    Hi,

    Sorry for the issues you are having. I can help out.

    I see you are using a Divi related theme and it is their archive settings causing this as the Event Views are archives.

    Head to Divi > Theme Options > General Settings > Number of Post displayed on Archive pages

    Change that number to 10 or what you have as the number of events to show in our settings.

    That should fix the issue.

    Let me know how that works out.

    Thanks

    in reply to: I never recieved my Tickets Plus license #1065738
    Brian
    Member

    Hi,

    Thanks for using our plugins. I can help out here.

    I have gone ahead and generated a license for Event Tickets Plus for you.

    Let me know if you do not see it in your account now.

    Thanks

    in reply to: Ticket not sticking #1065415
    Brian
    Member

    Hi,

    Make sure Events is checked in this setting:

    Events > Settings > Tickets Tab > Post types that can have tickets

    Then you should see this settings meta box:

    https://theeventscalendar.com/content/uploads/2015/12/fullwindow_etplus_tickets-meta-box-764×508.png

    If it is not showing do you see the Tickets meta box listed in the Screen Options button in the upper right corner?

    in reply to: Multiple licenses required for subdomains & folders? #1065409
    Brian
    Member

    Great, glad it helps, I am going to go ahead and close this ticket, but if you need help on this or something else please post a new ticket.

    Thanks!

    in reply to: Ticket's numbering #1065408
    Brian
    Member

    Hi,

    Thanks for the interest in our plugins. I can answer your questions.

    That sounds like an interesting setup and it might be possible to do with our plugins, but not something we have support for and unfortunately, customizations are beyond the support we can provide.

    If you think that is something you would like as a feature I encourage you to visit our User Voice Page and either upvote an existing request or make a new request there.

    http://tribe.uservoice.com/

    Cheers

    in reply to: Ticket not sticking #1065407
    Brian
    Member

    Hi,

    Thanks for using our plugins. I can help out here.

    Please create tickets from the individual Event itself and not from the WooCommerce Product.

    Then it will work correctly.

    Thanks

    in reply to: The Events Calendar Open Source Code Inquiry #1065403
    Brian
    Member

    Hi,

    Thanks for the interest in our plugins. I can answer your questions.

    Pro and all our Premium plugins are Open Source, but we currently do not have a public repository for them.

    Let me know if you have any follow up questions.

    Thanks

    in reply to: TEC Pro 4.0.5 not showing all events in backend. #1065401
    Brian
    Member

    I am glad to see you were able to figure it out.

    I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to create a new ticket.

    Thanks!

    in reply to: Does Pro include #1065399
    Brian
    Member

    Hi,

    Thanks for the interest in our plugins. I can answer your questions.

    All our premium add ons are separate purchases.

    So if you like Pro and Community you would have to purchase each plugin.

    Let me know if you have any follow up questions.

    Thanks

    in reply to: Additional site licence #1065397
    Brian
    Member

    Hi,

    Thanks for using our plugins.

    You can upgrade your existing personal license to a business license following this guide:

    https://theeventscalendar.com/knowledgebase/upgrading-a-license/

    2. If so, Can I export calendar data from 1 domain and import it into the other 2?

    You can use the WordPress Export/Import to move events to another site. We do not have any other features to support that.

    Let me know if you have any follow up questions.

    Thanks

    in reply to: Conflicts #1065395
    Brian
    Member

    This is a duplicate of this thread:

    Cannot log onto site: http://ragazine.cc

    So I am closing it and we will help you there.

    Thanks

    in reply to: Cannot log onto site: http://ragazine.cc #1065391
    Brian
    Member

    Hi,

    Sorry for the issues here. I can work with you to resolve this.

    If you updated The Events Calendar to 4.0 and leave Community Events at 3.12.x or earlier it will break the site. If you cannot update Community Events for whatever reason you should remain on 3.12.6 for the Events Calendar and follow the steps below to set that up.

    Unfortunately, the only way to fix it is to access the files of you site and delete the older version of Community Events. This process itself does not delete or change any of your settings in the database.

    This can be done by either your hosting account file manager or through ftp. The files will be found here:

    wp-content/plugins/the-events-calendar-community-events/

    Please make sure to remove all copies of Community Events.

    That will bring your site back and then you can download the latest version of Community Events (4.0) from your account here and manually upload it to your site.

    We also have this guide for manual updates:

    Manual Updates

    If you need your site right away with community events I recommended downgrading to the 3.12.x for all the plugins.

    You can download the older versions from your account here on theeventscalendar.com and older versions of the core plugin here: https://wordpress.org/plugins/the-events-calendar/developers/

    And follow these steps for manual updates:

    Manual Updates

    If you have issues please let me know and I can help out.

    Thanks

Viewing 15 posts - 1,621 through 1,635 (of 11,256 total)