Ticket not sticking

  • Post date

Home › Forums › Calendar Products › Community Events › Ticket not sticking

Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • January 30, 2016 at 10:46 am #1065068
    Anthony
    Participant

    I’m trying to sell tickets to continuing education events on my website, however, for some reason the tickets aren’t “sticking”.

    I’ve gone to the product and tried to add a ticket to it: http://i.imgur.com/XWIxPtG.png

    After saving, this information goes away. I’ve tried to order the ticket a couple different times and when I go to view attendees, it’s always blank: http://imgur.com/DxUtHaG

    I’ve followed along on the new user guide, but I seem to be missing something. How can I sell tickets and gather the attendee information?

    Thanks,
    Jon

    January 31, 2016 at 4:39 pm #1065407
    Brian
    Member

    Hi,

    Thanks for using our plugins. I can help out here.

    Please create tickets from the individual Event itself and not from the WooCommerce Product.

    Then it will work correctly.

    Thanks

    January 31, 2016 at 5:08 pm #1065411
    Anthony
    Participant

    Are there screenshot or descriptions available in the documentation that show where this can be done? I don’t see the that option anywhere when editing the event.

    I’ve disabled all plugins/themes and I still don’t see the ability to create a ticket in the event edit section.

    Thanks,
    Jon

    January 31, 2016 at 5:37 pm #1065415
    Brian
    Member

    Hi,

    Make sure Events is checked in this setting:

    Events > Settings > Tickets Tab > Post types that can have tickets

    Then you should see this settings meta box:

    https://theeventscalendar.com/content/uploads/2015/12/fullwindow_etplus_tickets-meta-box-764×508.png

    If it is not showing do you see the Tickets meta box listed in the Screen Options button in the upper right corner?

    February 1, 2016 at 9:02 am #1065822
    Anthony
    Participant

    Thank you

    February 1, 2016 at 9:44 am #1065874
    Brian
    Member

    You’re Welcome.

    Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please post a new topic on the forum and we can help you out.

    Thanks

    February 18, 2016 at 10:11 am #1077171
    Geoff
    Member

    Hey there!

    Just wanted to jump in here and let you know that we released Event Tickets Plus 4.0.5 last night and it included a fix for this issue. Please check your WordPress updates, or you can also grab the latest copy by logging into this site and heading to My Account > Downloads.

    Thanks for your patience while we worked on this! Please feel free to open a new thread if you continue to experience the same issue or have any other questions that pop up during updating and we’d be happy to help. 🙂

    Cheers!
    Geoff

  • Author
    Posts
Viewing 7 posts - 1 through 7 (of 7 total)
  • The topic ‘Ticket not sticking’ is closed to new replies.