[Barry]

OK, if possible let’s try our basic troubleshooting steps:

* Please ensure all of your Modern Tribe plugins are up-to-date
* Deactivate all other plugins
* Switch to a default, unmodified theme such as Twenty Twelve
* Now test to see if the same thing occurs
* If it does not, reactivate everything else one-at-a-time until the problem recurs (though it may not) and take note of whatever you reactivated just before the problem came back

This should help to isolate whatever might be causing the conflict and we can then take things from there.

Thanks!

[Barry]

Hi!

It looks like you may have made quite a few customizations; I also note that if I try to reach some of the URLs you indicated above (or the upcoming events list) I see the white screen of death, which indicates a fatal error somewhere along the line.

Can you enable WP_DEBUG mode (visit this codex entry for details) and/or monitor your server error log and see if there are any errors of interest here?

Thanks!

[Barry]

Hi Heather – I’m not sure what the cause of this would be, but before we go any further can you check if you have enabled inclusion of events in the main blog loop? If so, does disabling that resolve this?

[Barry]

OK, since that’s a different issue by the sounds of it (and I want to ensure Kandace – who created this thread for her own issue – is all sorted here) I’d ask that you create a new thread for that specific problem.

[Barry]

Thanks, that illustrates it nicely. So if that is indeed what you are experiencing also, Kandace, the problem is a little like this:

* Clicking on a day (cell) in the calendar, but not on a specific event title within the cell, takes you to day view – this is expected behaviour
* Clicking on the tooltip itself results in that click being “inherited” by the cell, and the same thing happens
* In the normal course of events you would be unable to do this (check out our demo site for instance and you should find you can’t actually move the mouse over the tooltip)

So in a sense the problem is that, with your particular themes, the tooltip is positioned such that the mouse can indeed run over it. To counter this please take a look at this snippet/explanation … in your respective cases it isn’t quite so bad that the actual title is obscured, but I suspect the basic problem is one and the same.

Also, since the problem isn’t quite as exacerbated in your cases as it can be with other themes, reusing the CSS in that snippet “as is” will displace the tooltip significantly, so consider changing the top margin property to a lower value, ie:

.tribe-events-calendar .tribe-events-tooltip { margin-bottom: 12px; }

I hope that helps (and that it makes some sense!) but let me know if not 🙂

[Barry]

Hi Gerald,

I’m guessing you mean the blueish title text? If so a rule like this would probably do the trick:

#tribe-events-content .tribe-events-tooltip h4 { color: #a70; }

We’ve got some advice on overriding CSS rules over in our Themer’s Guide – hope that helps 🙂

[Barry]

Interesting … when you say blank do you quite literally mean there is nothing there?

What I see if I go straight to /events/ is a populated month view. If I move to October (via ajax – ie, using the link just above the calendar) again I see what appears to be a fully populated month view.

I do notice however that if I go straight to October using the URL /events/2013-10/ some of those events are missing, however. So something is up but I’m not sure if this is quite the same as what you yourself are experiencing.

What if you deactivate all other plugins except for those by Modern Tribe and revert to a default, unmodified theme such as Twenty Twelve? Do you experience the same issue?

Thanks!

[Barry]

Hi Kandace: for me the tooltip appears above the event title and if I continue to move the mouse further up the screen as soon as it is clear of the title the tooltip vanishes and I am unable to actually hover over it (which is what I’d expect).

Are you actually able to hover over the tooltip without it vanishing? What browser are you using when you do this?

Thanks!

[Barry]

Hi Xaviera,

Sorry to hear you got off to a rocky start with this – the stylesheet and template settings available via the Events → Settings → Display admin screen do in part exist to help resolve situations like you have described – and looking at your site it looks pretty nice so far as I can tell 🙂

Do you have any specific questions/areas you aren’t currently happy with?

Thanks!

[Barry]

Hi Pruneau,

So far as I know nothing else happened – so I’m not sure how it solved itself but that’s great to hear.

Are you familiar with CSS and the process of overriding/customizing our events CSS in particular? If not please do take the time to read through our Themer’s Guide. With that done, try adding some rules like these and see if that helps with the iCal button’s appearance within month view.

Let me know if that helps – and thanks for your patience!

[Barry]

Hi Nicholas,

The string literal is tribe_events and it also lives as a class constant: TribeEvents::POSTTYPE (which is generally the preferred way of referring to the post type).

Thanks!

[Barry]

Hi Gordon,

I’m going to move this across to the WooCommerce Tickets forum so that our expert there can help you – but you might anyway be interested in this thread and the suggested (temporary) fix:

https://tri.be/support/forums/topic/error-message-after-clicking-return-to-shop-button-shop-base-page-problem/#post-61591

It is something we hope to resolve in a forthcoming maintenance release but if you’re comfortable with the outlined steps in the above thread that might tide you over for the time being.

Cheers!

[Barry]

Hi!

If I visit (your-domain)/events/ I can see the month view grid and it seems to be populated with events that correspond to what I see in the mini calendar widget.

Can you confirm if you have already resolved this or else provide a few more specifics about the problem?

Thanks!

[Barry]

Hi @holiemackeral: please create a thread of your own if you need assistance – if we can give you a prod in the right direction we will happily do so but I’d also ask that you provide sufficient detail (did you follow the steps in the Themer’s Guide re custom overrides? Which template did you override and can you share the code?) – that will make it a lot easier for us to help 🙂

Thanks (@rampworx and since I think we’ve taken your issue as far as we can in your case I’ll go ahead and close this thread).

[Barry]

Jahnu, visiting your site this morning the difference is stark and obvious: previously however, when I looked at this a few weeks back, that wasn’t actually the case. I don’t know if that was due to a hosting problem, or a stylesheet that wasn’t visible to me because it lived on a localhost or something of that order, but the front page certainly did not appear to have as much style and finesse as it currently does. In any event I’m sorry for the resulting confusion, however it may have arisen.

At this point let’s roll back a step or two because I think you may have misunderstood one of my earlier suggestions.

I asked you if you had tried changing the default template via the Events → Settings → Display admin screen and you said that you had – and that is works perfectly with the default. I’m worried that you misinterpreted this and simply changed the theme to a default theme like Twenty Twelve.

That’s not what I meant and at that point I was not suggesting you change the theme (though that’s a great troubleshooting step in itself – thanks for trying it 🙂 ).

So, if you haven’t already done so can you now try logging in to the dashboard and then navigate to the Events → Settings → Display admin screen and change the default template setting on that screen? You might need to try a few different options, often though just toggling between the Default Events Template and the Default Page Template is worthwhile.

Thanks!

[Author]

Posts