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Sorry for the confusion: that reply should not have been marked private. Our support system has been undergoing some upgrades and unfortunately that’s thrown up a few quirks – what I wrote though was:
Thanks for preparing and sharing that.
Certainly that is an odd problem and not one I can replicate locally or on our demo site – though I can see a different (possibly related) problem that occurs when the search is made via ajax.
Can you confirm if the same problem with your example search – using the same keyword – happens if you load the page directly (that is, hit Find Events initially as you did in the screencast then copy and paste the URL and re-load it directly)?
I’m sorry to hear you’ve been hitting these difficulties.
The sporadic nature of these issues is really quite puzzling and I am struggling to imagine why our code/that particular admin screen would result in the Content Encoding Error you captured.
Though your host has told you there are no issues on their end, is it possible to inspect the sever error log and see if there are entries corresponding to these failures that might shed some light on the problem? Approximately how many events are sitting on Facebook and are pending import, do you know?
Hi Andy, just wanted to update you here.
I can see the problem, which only seems to happen when week view is updated by ajax, and it hangs on the fact that the individual events aren’t being set up within the global $post object. Due to our release schedule and the number of fixes already being progressed for the next maintenance release I can’t guarantee we’ll get also get a fix in place for this issue in that same release, but we’ll certainly try hard to get something done as quickly as we can after that.
I see – thanks for clarifying.
It’s probably possible to transform things so they look like that with the current version, but it would really be a matter of customization work which you’d need to undertake by yourself – our Themer’s Guide and other resources could be helpful if you want to explore making some changes:
I guess you could see it that way. There are certainly other ways you could solve this (filtering the choice of template instead of detecting the view and branching from within a custom template, for instance), but we’d really need to leave you to figure out the best solution for your needs.
Good luck!
Don’t worry about being rude, we’re here to help! However, as we publicized, we were not running at full capacity over the festive period (Christmas Eve through to Jan 2) and have only just returned to normal operations – apologies for any inconvenience that might have caused.
Additionally for events and venus we do not see a lat + long entry field, can we assume these are automatically generated!?
That’s right, those fields are not exposed through the user interface but ought to be populated ‘behind the scenes’.
Please also note that while inspecting the DB I did not see any lat/long entries, only the addresses for each event/venue.
Could you use WordPress’s export tools to export your venue data so I can take a peek (if you could make it available for download that would be great – remember you can mark replies as private). I do also note you tried deactivating all other plugins and also reverting to a default, unmodified theme – can you confirm what if any impact that had and, last but not least, can you try updating to the latest version of our plugins?
Thanks!
To take up your example of events being returned outside of New York, when you search only for New York itself, can you confirm the place name you are using? If for instance it is simply “New York” that could conceivably be interpreted as one of two things – the state or the city. Might that be part of the picture here?
Location based searching is heavily dependent on a third party API, in this case provided by Google.
When a venue is created – and also when a location-based search is made – we need Google’s help in converting that place name or address to a set of coordinates. Crucially, this means that we rely on the third party accurately interpreting the place name and returning appropriate coordinates, or an appropriate menu of options if the place name or address is ambiguous. Anomalies do crop up here and there that can for instance make it seem as if a major city isn’t recognized – there isn’t always much we can offer to help in such situations as much depends on the third party API.
You also need to be aware that the coordinates for a state are likely to be some point in the middle of that state, or perhaps the principal town/city (and how Google interprets “Georgia” as opposed to “GA” may vary). When you take this into consideration with the fact that location-based searches are normally limited to a certain radius, as defined in Events → Settings → Display → Map Settings you can get a sense for why results for a specific city might include events outwith that city, as a city is typically a smaller geographic entity than a state.
However, I still get results based on the date, if that was selected, and the location, if that was selected, but none of them have lecture as a category or lecture as a word in the post body.
Can you give a real life example of this on your site so I can take a look? A combination of a date, location and keyword like ‘Lecture’ on map view at the URL you provided didn’t generate any results for me (though I could easily not be hitting on the right terms to replicate this).
I can definitely appreciate that you are frustrated and if we can help or provide further insights we will certainly try our best to do so.
It’s certainly something we’d consider adding. You can post feature requests across on our UserVoice page – if there’s a suitable existing post, please do feel free to add your support to that, instead.
Thanks!
Hi starfiresports, apart from the Use the Classic Header option in the Events → Settings → Display admin screen (I’m not 100% sure if that’s what you might be referring to or not) there are no baked in tools to retain the 2.0.x look and feel, I’m afraid.
Hi joinfof: can we help with anything here / were you just testing to see if your posts were coming through? (We are aware of a bug in the system that has stopped some threads from displaying, and are actively working on resolving it.)
Thanks for checking things out with a default theme: can I just double check that at the same time you turned off all other plugins? Could you also post your System Information as provided in the Events → Help admin screen?
Thanks!
I’m not sure, danieldekay: I can only see a small segment of your code and not the query you are using to retrieve the data.
PS: How do I get the venue and organizer name into this list?
If you have the post ID for the event, you can use functions like tribe_get_organizer_id() to branch out to related posts (like organizers and venues).
